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Last updated on April 16, 2014 at 17:34 EDT

Latest Foresee results Stories

2014-03-26 12:33:07

Exclusive partnership translates customer satisfaction into financial performance for CFI Group's customers ANN ARBOR, Mich., March 26, 2014 /PRNewswire/ -- CFI Group, a customer satisfaction measurement and analytics firm, today announces it has been awarded Patent No. 8,666,515. This patent adds new analytic capabilities to the statistical modeling engine used by the internationally recognized American Customer Satisfaction Index (ACSI) research organization. With this patent,...

2013-12-05 08:26:53

ForeSee Experience Index Reveals how Customer Experience is Predictive of Future Business Success for Top 100 Global Brands ANN ARBOR, Mich., Dec. 5, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today released the first ForeSee Experience Index (FXI), a study that offers the most comprehensive picture to-date of how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand, are predictive of...

2013-11-21 08:32:21

19 new companies now measuring customer experience in the contact center span industries, including retail, consumer products, finance, utilities, and more ANN ARBOR, Mich., Nov. 21, 2013 /PRNewswire/ -- ForeSee (www.ForeSee.com), the global leader in technology-driven customer experience analytics, announced today that 19 new companies have started measuring and analyzing the contact center customer experience with ForeSee. The companies include Allstate, Bissell, British Airways,...

2013-10-29 08:33:51

E-government report from ACSI and ForeSee highlights mobile adoption rates, private sector comparisons and government healthcare site satisfaction ANN ARBOR, Mich., Oct. 29, 2013 /PRNewswire-USNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today released the 2013 third-quarter E-Government Satisfaction Index in partnership with the American Customer Satisfaction Index (ACSI). The report revealed that federal government websites led their private...

2013-10-22 12:31:25

For the first time, CFI Group's Mid-Year GCCSI reveals higher satisfaction for government versus private sector contact centers ANN ARBOR, Mich., Oct. 22, 2013 /PRNewswire/ -- Private sector contact centers are lagging behind a surprising entity -- the government -- when it comes to satisfaction, according to a new study by CFI Group, a customer satisfaction and technology analytics firm. The Mid-Year 2013 Government Contact Center Satisfaction Index (GCCSI) found an overall increase...

2013-09-05 12:25:35

With customer empowerment at an all-time high, CFI Group releases study on retail satisfaction trends ANN ARBOR, Mich., Sept. 5, 2013 /PRNewswire/ -- CFI Group, customer satisfaction technology and analytics firm, has identified the top drivers of retail customer satisfaction through its Retail Satisfaction Barometer (RSB). The ongoing, benchmark study was conducted to gain an understanding of how satisfied retail customers are today - focusing on intent to make repeat purchase, develop an...

2013-07-30 08:29:48

After four years with consistent satisfaction, mobile may be catalyst e-gov needs to spur citizen satisfaction ANN ARBOR, Mich., July 30, 2013 /PRNewswire/ -- Citizen satisfaction with government websites remains flat according to the American Customer Satisfaction Index (ACSI) e-Government Satisfaction Index, released today in partnership with customer analytics firm ForeSee. Citizen satisfaction with federal government websites scores 75 on the ACSI's 100-point scale....

2013-06-13 08:30:48

Highly satisfied B2B customers more likely to recommend, use again ANN ARBOR, Mich., June 13, 2013 /PRNewswire/ -- Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on customer satisfaction trends and allows B2B companies to determine how their web experience compares to industry averages. Benchmarking is critical due to the strong correlation between satisfaction and future financial success. (Logo:...

2013-06-12 16:28:14

CFI Group's new survey program allows credit unions to analyze member satisfaction ANN ARBOR, Mich., June 12, 2013 /PRNewswire/ -- CFI Group, a customer satisfaction technology and analytics firm, today announced the official rollout of its new Credit Union Barometer survey program. Developed specifically for credit unions, the tool helps credit unions measure the member experience across the organization and allows them to benchmark themselves against the ongoing Credit Union...

2013-05-29 08:26:33

Credit Union Customers and Mobile Site Users Highly Satisfied; Lending and Investments Segments Leave Room for Improvement ANN ARBOR, Mich., May 29, 2013 /PRNewswire/ -- Today, ForeSee released its Financial Services Benchmark, which reports on online and mobile customer satisfaction trends for various industry segments, including banks, credit unions, investments and lending companies and miscellaneous financially-focused organizations. This benchmark research allows companies to...