Latest Foresee results Stories
First-of-its-kind solution brings visitor feedback to life with video replays of real mobile sessions - so organizations can rapidly identify and resolve issues ANN ARBOR, Mich., May 14, 2013 /PRNewswire/ -- ForeSee, the global leader in customer experience analytics, today announced the launch of SessionReplay for Mobile - helping organizations see how customers are interacting with mobile sites and apps in order to quickly identify and resolve problem areas. SessionReplay for...
Research solution provider leverages findings to meet and exceed expectations of multiple audiences ANN ARBOR, Mich., May 13, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today announced that ProQuest, an information firm central to research, is using ForeSee's customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe. (Logo:...
Average Contact Center Customers Identify as Highly Satisfied ANN ARBOR, Mich., May 2, 2013 /PRNewswire/ -- Today, ForeSee released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages. ForeSee, the leader in technology-driven customer experience analytics, developed this benchmark with data from nearly 50,000 surveys in which customers shared their experiences...
E-Government satisfaction stable, changes needed to improve satisfaction according to ACSI and ForeSee ANN ARBOR, Mich., April 23, 2013 /PRNewswire/ -- Nearly one in three visitors to federal government websites are accessing those sites via a mobile phone or tablet, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released today in partnership with customer experience analytics firm ForeSee. (Logo:...
Highly satisfied mobile site visitors more likely to recommend ANN ARBOR, Mich., April 18, 2013 /PRNewswire/ -- ForeSee, the leader in technology-driven customer experience analytics, released a benchmark today that reports on customer satisfaction trends for news and entertainment web and mobile sites in the first quarter of 2013. The research also quantifies the value of satisfaction in terms of loyalty and recommendations. Today's benchmark represents almost...
ANN ARBOR, Mich., Feb. 21, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics, today announced significant milestones from the past fiscal year. (Logo: http://photos.prnewswire.com/prnh/20110819/DE54780LOGO) In 2012, ForeSee achieved the 11(th) consecutive year of revenue growth of more than 20 percent, while remaining cash-flow positive for the eighth consecutive year. Customer renewal rates remain over 90 percent. Now working...
Company officials update customer survey to improve support and moral for their call center representatives. Las Vegas, NV (PRWEB) February 18, 2013 WhitePages.us.org announced the addition of more questions to their customer service survey. The new questions will explore satisfaction rates after contacting customer service for help. Clients are currently surveyed after they receive their white pages phone number reports and after contacting customer service if they need further...
ANN ARBOR, Mich., Feb. 6, 2013 /PRNewswire/ -- Citizen satisfaction with e-government remains near an all-time high and continues to outperform the satisfaction with the federal government overall, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released today in partnership with customer experience analytics the firm ForeSee. The E-Government Satisfaction Index dips slightly to a 75 on the study's 100-point scale from 75.3, which is far...
ANN ARBOR, Mich., Jan. 24, 2013 /PRNewswire/ -- ForeSee, the global leader in technology-driven customer experience analytics was named a Finalist today in the Solutions Technology Partner of the Year category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. (Logo: http://photos.prnewswire.com/prnh/20110819/DE54780LOGO) The awards are presented by the Stevie® Awards, which...
ANN ARBOR, Mich., Jan. 17, 2013 /PRNewswire/ -- Luxury shoppers are more likely to use mobile channels when shopping but are slightly less satisfied with e-commerce overall, according to the Luxury E-Retail Satisfaction Index released today by customer experience analytics firm ForeSee. Luxury brands have an aggregate score of 77 on the study's 100-point scale, falling just short of the average score of the top 100 online retailers overall (78). (Logo:...
