Latest Forrester Stories

As enterprise IT departments and businesses are increasingly enabling their brands with APIs. Is it headed toward possible extinction? San Francisco, CA (PRWEB) January 30, 2013 As enterprise IT departments and businesses are increasingly enabling their brands with APIs, they also see a shift in the current state of SOA Governance. Is it headed toward possible extinction? The shift from SOA Governance to API Management presents a new tension between security and business enablement, which...

BURLINGTON, Mass., Nov. 26, 2012 /PRNewswire/ -- Over the past few years, enterprises, particularly in the financial services industry, have had to cut costs while simultaneously enhancing innovation. While this may sound contradictory, it has been possible with the strategic use of open source software (OSS). On this webinar, Jeff Hammond, Principal Analyst, Forrester, will release new data regarding developers' use of OSS in financial services, along with mobile, cloud and big...

NEW YORK, March 30, 2012 /PRNewswire/ -- Verizon was named a leader in managed security services in "The Forrester Wave(TM): Managed Security Services: North America, Q1 2012" report published this month. Forrester identified Verizon as a leader for the extent and depth of its security services. The report also took into account Verizon's variety of delivery models (cloud, on-premises), robust portfolio of capabilities and company investments in the security space. In total,...

SAN FRANCISCO, July 28, 2011 /PRNewswire/ -- Tealeaf®, the leader in online customer experience management (CEM) software, and OpinionLab, the pioneer and leader in voice-of-customer (VOC) listening technologies and mobile feedback solutions, today announced the results of a survey that was conducted at the Forrester Customer Experience Forum, recently held in New York City. The survey of more than 120 conference attendees indicates that 84 percent of e-business and customer experience...

PALO ALTO, Calif., May 17, 2011 /PRNewswire/ -- What: Medallia Contact Center webinar with Forrester analyst Andrew McInnes When: Tuesday, May 24, 2011 at 10:00a.m. Pacific Time Register at: https://medallia.webex.com/medallia/onstage/g.php?t=a&d=807028595 Join Andrew McInnes from Forrester and Dan Lee from Medallia to learn how to implement a customer experience management (CEM) system that integrates and standardizes customer experience information across all contact center...

APELDOORN, The Netherlands, April 27, 2011 /PRNewswire/ -- - According to Recent Forrester Vendor Snapshot Taken 19 April 2011 Leading international research firm Forrester has published a report that features independent software vendor Be Informed's 'remarkable track record of success' and its acclaimed process to service customers or citizens. Forrester's new report confirms the innovative character of the Be Informed business process platform. Forrester analyst Derek...

Fiberlink will hold a live free Webinar with Forrester analyst Ben Gray on April 26 at 2 pm ET on best practices for defining iPhone, iPad and Android policies. Blue Bell, Pa. (PRWEB) April 25, 2011 MaaS360®, the Mobility-as-a-Service (MaaS) company, today announced a free live Webinar titled "Learn How to Map Your Mobility Strategy to Meet New Demands" scheduled for Tuesday, April 26, 2011, at 2:00 p.m. Eastern. Guest speaker Benjamin Gray, principal analyst at independent...

Forrester Analyst highlights Evolven as an ""¦effective solutions that provide immediate results." Jersey City, NJ (PRWEB) March 30, 2011 Forrester Vice President and principal analyst, Jean-Pierre Garbani, praises Evolven in his blog referred to it as representing ""¦the original BSM spirit: effective solutions that provide immediate results". "Evolven has introduced a change control solution that discovers all changes in real time, analyzes their impact, detects the rogue ones, and...

CHICAGO, Dec. 8, 2010 /PRNewswire/ -- Lyons Consulting Group, LLC (LCG) is named as a top Systems Integrator (SI) for the Magento eCommerce Platform in the Q4 2010 Forrester B2C eCommerce Report. Richard B. Lyons, President and CEO of LCG, indicates that "Lyons has invested heavily in its Magento eCommerce technologies and is proud to be recognized as a national leader in the implementation of this ground-breaking, open-source technology." Forrester, an independent research company,...

NASHUA, N.H., June 24 /PRNewswire/ -- Sheri McLeish, Analyst, Forrester; Chris Davies, Manager of WHO: Technical Services, ConverterTechnology This webinar is for organizations interested in, or in the WHAT: planning stages, of a migration to Office 2010. With the recent launches of Microsoft Office 2010 and Windows 7, countless desktops around the world are poised for a...