Latest Global Connect Stories
MAYS LANDING, N.J., Feb. 4, 2013 /PRNewswire/ -- Global Connect, the leading provider of cloud-based dialing and communication services, announces new enhancements to its cloud-based dialer, GC1 Peak Dialer. New GUI reporting interfaces offer enhanced views for supervisors and floor managers, while call list regeneration based on call result and call disposition provides increased dialer efficiencies. "The start of the New Year is the perfect time for members of the collections...
MAYS LANDING, N.J., Nov. 9, 2012 /PRNewswire/ -- When municipalities and schools on the East Coast needed to reach residents and students with information related to Hurricane Sandy, they turned to Global Connect's state-of-the-art notification system. "Our thoughts are with those who are recovering from Hurricane Sandy," said Darrin Bird, Chief Operating Officer of Global Connect. "As a New Jersey-based company, we are particularly concerned with helping each other recover from...
MAYS LANDING, N.J., June 19, 2012 /PRNewswire/ -- Global Connect, the leading provider of cloud-based dialing and communication services, announces new enhancements to its cloud-based dialer, GC1 Peak Dialer. New Account Call Escalation functionality, along with the dialer's robust Call Transfer feature, allow ARM clients to maximize productivity while minimizing agency costs. "These recent improvements are the latest example of Global Connect's commitment to consistently evaluate...
MAYS LANDING, N.J., March 27, 2012 /PRNewswire/ -- Global Connect, the leading provider of cloud-based dialing and communication services, announces new functionality for GC1 Peak Dialer, a cloud-based dialer with predictive dialer and automated voice messaging capabilities. "Global Connect's consistent focus on delivering best-in-class products, outstanding customer care, and a return on investment has allowed the company to remain a top innovator in dialing and communication...
MAYS LANDING, N.J., Feb. 6, 2012 /PRNewswire/ -- Global Connect, the leading provider of hosted dialing and communication services, announces new capabilities for GC1 Peak Dialer, a cloud-based dialer with predictive dialer and automated voice messaging capabilities. The features, including Call Blending, Preview and Manual Dialing, Sub Second Direct Connect, Call Recording with coach monitoring and barge, Agent Portal with real-time agent level reporting and monitoring, agent...
MAYS LANDING, N.J., Nov. 1, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces enhancements to GC1 Peak Dialer, a hosted dialer platform released by the company earlier this year. The new features are designed to help clients improve productivity and ensure compliance with state and federal regulations. "Global Connect is a learning organization, adapting our technology and team to meet the demands of the economic...
MAYS LANDING, N.J., Sept. 13, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of GC1 Peak Dialer, a hosted cloud-based dialer platform designed to help collections clients reach contacts quickly, easily, and cost effectively. New advances in Global Connect's hosted dialer functionality help clients increase agent productivity, while keeping operating costs low. "In today's economic climate, clients are...
MAYS LANDING, N.J., Sept. 9, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, and Global LiquidEdge Solutions, the leading provider of collection scores and workflow optimization solutions, launched the first fully integrated score-based dialing solution from the cloud. This elegant yet simple-to-use solution puts powerful dialing intelligence into the hands of Global Connect customers. Call optimization delivers improved...
MAYS LANDING, N.J., Aug. 3, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of an outage and restoration platform designed to help utility and telecommunication providers. Global Connect's customizable Application Programming Interface (API) allows providers to send automated voice, email and text messages to customers who have been affected by outages. "In today's competitive environment, it is more...
MAYS LANDING, N.J., May 9, 2011 /PRNewswire/ -- Global Connect, the leading provider of cloud-based hosted dialing and communication services, and Global LiquidEdge Solutions, the leading provider of collection scores and workflow optimization solutions, launched the first fully integrated score-based dialing solution from the cloud, called Global2. This elegant yet simple-to-use solution puts powerful dialing intelligence into the hands of Global Connect customers all from the cloud....
