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Latest Help desk Stories

2014-07-17 23:01:43

Expands Product Rapidly With Mobile Apps, More Languages, New Features, and Integrations San Francisco, CA (PRWEB) July 17, 2014 Freshservice, the cloud-based ITIL-ready service desk from Freshdesk has signed up 500 new customers in the first six months since it launched in January. Freshservice has been continuously innovating in a space that has been dominated by complex, on-premise solutions for years. Early users of the SaaS-based service desk say they’ve been choosing it over...

2014-07-07 23:04:11

Symmetry Software, specialists in payroll withholding tax solutions for large employers and payroll and service providers, is pleased to announce the hiring of Jesse Canfield as Help Desk Analyst. Jesse will focus on providing first and second level support for the full range of Symmetry Software products in his new role. Scottsdale, Arizona (PRWEB) July 07, 2014 Jesse was first drawn to Symmetry Software through what he calls, “the personable, professional, and friendly vibe he felt...

2014-06-11 12:32:25

In fast-growth mode, the Dallas-based company's award-winning customer support suite offers a powerful alternative to traditional help desk software DALLAS, June 11, 2014 /PRNewswire/ -- TeamSupport, the creator of award-winning customer support software for B2B technology companies, announced today that is has raised $1.25 million in funding led by leading technology investors from Dallas, New York, Atlanta and Toronto. "The past four quarters have been a period of amazing...

2014-06-09 23:01:40

Infographic ranks the top 20 help desk software products in customer service industry. Arlington, VA (PRWEB) June 09, 2014 Capterra, an online service that connects buyers and sellers of business software, unveiled its latest infographic today, ranking the Top 20 Most Popular Help Desk Software Solutions. Zendesk, Kayako, and UserVoice claimed the top spots on the list, which is the first of Capterra’s infographics to cover the help desk industry. Help desk software allows businesses...

2014-05-31 23:07:11

TeamSupport’s B2B customer support software named a “High Performer” for its continually high customer satisfaction scores. Dallas, TX (PRWEB) May 31, 2014 TeamSupport.com, one of the customer service industry’s top B2B customer support software apps, has again ranked among the best and most trusted help desk software solutions by G2 Crowd, the facilitator of business software reviews and ratings. G2 Crowd’s rankings are based on more than 350 user reviews from customer support...

2014-05-23 12:26:33

Freshdesk Named a Leading Help Desk Vendor based on High Customer Satisfaction and Market Presence SAN FRANCISCO, May 23, 2014 /PRNewswire/ -- Freshdesk, a SaaS-based customer support software that is used by more than 20,000 businesses across the world, announced today its leadership position in the recently updated Grid(SM)( )for Help Desk, produced by G2 Crowd, a leading marketplace for B2B software. Freshdesk rated highly in all of the grid categories, including earning the top...

2014-05-22 16:30:31

Desk.com & Freshdesk join Zendesk as Leaders based on customer satisfaction reported by nearly 350 users REDWOOD CITY, Calif., May 22, 2014 /PRNewswire/ -- Nearly 350 professionals have reviewed the help desk software they use on business software review site G2 Crowd, and today an updated release of the Grid(SM) for Help Desk scores 8 products; software buyers use these rankings to assist in their selections. The Grid(SM), G2 Crowd's software recommendation engine, factors in...

2014-05-20 12:39:25

COLORADO SPRINGS, Colo., May 20, 2014 /PRNewswire/ -- HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the successful wrap-up of the twenty-fourth HDI Annual Conference & Expo, which took place April 1?4, 2014, at the Gaylord Palms in Orlando, FL. The HDI 2015 Conference & Expo will be held March 24?27, 2015, at the Mandalay Bay Hotel & Casino in Las Vegas, NV....

2014-05-14 20:26:06

Desk.com is the customer support app uniquely designed for companies seeking a clear path for growth SAN FRANCISCO, May 14, 2014 /PRNewswire/ -- Desk.com today announced that fast-growing companies are increasingly ditching Zendesk in favor of Desk.com, the all-in-one customer support app, to drive growth. Companies are switching to Desk.com driven by frustration with siloed, point solutions that lack the ability to scale and grow with their business. Starting May 15, new customers that...

2014-05-13 23:10:54

In light of recent media discussions surrounding the difficulty of navigating the new Windows 8.1 and bugs associated with Microsoft’s Internet Explorer, My Tech Gurus has compiled a list of the top five reasons to use third party customer support. My Tech Gurus is an independent provider of technical support for computer software, hardware and peripherals. Greenwich CT (PRWEB) May 13, 2014 My Tech Gurus today released tips outlining the top five reasons to use third party customer...


Word of the Day
sough
  • A murmuring sound; a rushing or whistling sound, like that of the wind; a deep sigh.
  • A gentle breeze; a waft; a breath.
  • Any rumor that engages general attention.
  • A cant or whining mode of speaking, especially in preaching or praying; the chant or recitative characteristic of the old Presbyterians in Scotland.
  • To make a rushing, whistling, or sighing sound; emit a hollow murmur; murmur or sigh like the wind.
  • To breathe in or as in sleep.
  • To utter in a whining or monotonous tone.
According to the OED, from the 16th century, this word is 'almost exclusively Scots and northern dialect until adopted in general literary use in the 19th.'
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