Latest Help desk Stories

DALLAS, Jan. 23, 2013 /PRNewswire/ -- TeamSupport.com, the award-winning provider of service desk and collaborative customer support software, today released a new version of its software suite that significantly enhances its capabilities to meet the unique needs of larger organizations with customer support teams of 100 representatives or more. (Logo: http://photos.prnewswire.com/prnh/20130123/PH46212LOGO ) The new software version features: An expanded user rights management...

Respondents eligible to enter drawing for an iPad 4! BETHESDA, Md., Jan. 17, 2013 /PRNewswire-USNewswire/ -- SANS Institute is asking managers and analysts in help desk and similar end-user support services to take a 10-minute survey to reveal their approaches to the security risks faced by their teams. "For decades, attackers have used social engineering techniques to use help desk staff as unwitting allies in their efforts to subvert networked systems. We want to quantify how IT...

Due to the overwhelming response to Help-Desk-Software.com’s offer to provide a full, unlimited, perpetual license to educational and non-profit institutions in November 2012, Help-Desk-Software.com will extend the offer through the end of March 2013. Sewickley, PA (PRWEB) January 15, 2013 Help-Desk-Software.com will provide their Help Desk Premier software for free to education and non-profit organizations through the end of March, 2013. The perpetual license will offer all features...

Perth software development firm Anahata Technologies Pty Ltd announces it will be using Atlassian JIRA for issue tracking. Perth, WA (PRWEB) January 11, 2013 Perth Software Development company Anahata Technologies Pty Ltd announces it will be using Atlassian JIRA for issue tracking. JIRA's web interface makes it simple to file, manage, and report bugs. Users can easily navigate and modify issues using keyboard shortcuts and access issues directly from their favorite IDE or through a...

PCGuys247, a leading online services company that has recently emerged as a primary player providing remote computer support, has extended their services portfolio by adding end-to-end online computer repair services. The strategic entry of the company in the space of integrated online technical support is expected to enhance customer loyalty by at least 40%, thereby leading to a significant increase of average customer lifespan, as per the industry analysts. (PRWEB) January 03, 2013...

Help Desk Software is offering Help Desk Premier, its premium customer help desk product, at no charge to Veteran-owned businesses throughout 2013. Sewickley, PA (PRWEB) December 27, 2012 Help Desk Software has recently announced that it will make its Help Desk Premier product available to Veteran-owned businesses for free throughout 2013. The offering includes a perpetual license to the product that is not limited by the number of users or features offered. The offer is open to any...

Giva® today announced a significant milestone in surpassing BMC® Track-It!™ by Numara Software head-to-head in the competitive IT service desk market. Giva benefits organizations with a strong focus on increasing first contact resolution, improving customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Santa Clara, CA (PRWEB) December 21, 2012 Giva® today announced a significant milestone in surpassing...

MyFeePlan.com, public records and quality customer service site, improves its consumer experience through providing live chat options. Denver, CO (PRWEB) December 19, 2012 Public records and customer service website MyFeePlan.com has expanded its reach to include a new 24/7 live chat feature. Instead of having to dial in for questions or concerns, visitors to the site can now go to the “Click Here for Live Customer Support” link for an immediate chat with a customer service agent....

SALT LAKE CITY, Dec. 19, 2012 /PRNewswire/ -- GroupLink provides powerful, customizable incident management software for battling IT Klingons and id10t errors. GroupLink has also extended the hosted help desk trial to 60 days when requested by December 31, 2012. Information about this free extended trial of college and K12 incident management software in the cloud can be found at http://www.grouplink.com/landing/helpdesk.html GroupLink's college and K12 help desk software battles IT...

PCGuys247 experts are all set to solve technical queries and help as many customers as possible throughout the year. CEO of Pcguys247 says, "Christmas special discount would be a nice gift for our customers on the eve of Christmas.” New york (PRWEB) December 14, 2012 PCGuys247 have planned to provide PC support services online to all their valuable customers at reasonable rates. PCGuys247.com is a well-known provider that offers technical assistance to customers across the globe....