Quantcast
Last updated on April 17, 2014 at 11:49 EDT

Latest Help desk Stories

2013-12-18 12:31:02

SysAid Opens New North American Data Center Powered by Peer 1 Hosting to Deliver All Essential ITSM Tools in the Cloud TEL AVIV, Israel, Dec. 18, 2013 /PRNewswire/ -- SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, today announced it is using PEER 1 Hosting technologies within its new cloud-based data center, to serve SysAid's North American cloud customers. In addition to supporting SysAid's existing cloud...

2013-12-17 08:34:48

New service enables MSPs to better organize their communications with customers, improving response times and management of requests DURHAM, N.C., Dec. 17, 2013 /PRNewswire/ -- GFI MAX(TM) today announced the availability of GFI MAX ServiceDesk, a help desk and customer service solution for managed services providers (MSPs). The tool is fully integrated within the GFI MAX RemoteManagement solution, allowing MSPs to better track and manage customer issues from creation to resolution. The...

2013-11-25 23:28:23

An online help desk for meaningful use support is now available nationwide. Lincoln, NE (PRWEB) November 25, 2013 Wide River LLC, a Nebraska-based Health Information Technology (HIT) consulting company, announces the launch of their new Help Desk with the signing of 35 critical access hospitals (CAHs). The Wide River Help Desk is an online resource designed to answer Meaningful Use measure and objective questions for small to mid-size eligible hospitals and all eligible providers. “Wide...

2013-11-25 23:20:53

Code42 uses the MindTouch solution to provide more accurate, timely information to every customer regardless of business size. San Diego, CA (PRWEB) November 25, 2013 MindTouch, the company that continues to transform product help through web, social and mobile innovations, today announced that Code42 — developers of award-winning, endpoint data protection and management solutions for consumers, businesses and the enterprise — is using MindTouch as the central knowledge repository for...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...

2013-10-31 23:35:22

BrightBox Solutions, creators of the innovative Help Desk Premier software, is pleased to announce they will again offer the the application to educational institutions at no cost, including the hosted version. Pittsburgh, PA (PRWEB) October 31, 2013 As they prepare to launch the highly anticipated hosted version of Help Desk Premier, the software’s creators, BrightBox Solutions, are pleased to announce educational institutions will be able to utilize the application free of charge for...

2013-10-31 23:28:48

Cloud vendor, Giva®, today announced the availability of new educational resources to help companies evaluate current IT help desk or customer service processes, personnel and call tracking tools. Santa Clara, CA (PRWEB) October 31, 2013 Cloud vendor, Giva®, today announced the availability of new educational resources to help companies evaluate current IT help desk or customer service processes, personnel and call tracking tools. This is the time of year that companies are...

2013-10-29 12:31:55

Solution Provider to CIOs: Ask These Four Critical Questions before Choosing a Service Desk Partner NEW YORK, Oct. 29, 2013 /PRNewswire/ -- According to Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), there are two often overlooked criteria CIOs should use as benchmarks when comparing technical service desk providers: the organization's employee retention rate and the first-level resolution rate - which represents the number of calls resolved...

2013-10-08 12:33:21

Solution Provider Warns: Service Desk Retention Rate is Directly Tied to End User Cost of Service NEW YORK, Oct. 8, 2013 /PRNewswire/ -- When examining outsourced technical support service desk offerings, Logicalis US, an international IT solutions and managed services provider (www.us.logicalis.com), has some advice for enterprise CIOs: Find out about the organization's employee retention rate before you sign a contract. (Logo:...

2013-10-07 23:01:57

Online Computer Repair Services have become an important means for people to receive highly professional services at customer friendly rates. Now, the leading online technical support company, iRepair.net, releases their new pricing for the global customers. (PRWEB) October 07, 2013 Today, for every business, computers are the indispensable machines without which all works would be difficult to accomplish. Since computers have taken shape as one of the most valuable machines in the human...