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Last updated on April 20, 2014 at 14:04 EDT

Latest Help desk Stories

2013-09-27 23:28:35

TeamHeadquarters 7.0 Release Candidate (RC), integrated project management and ITSM software, has been released to customers, prospects, interested parties and beta testers. London, Ontario (PRWEB) September 27, 2013 Entry Software Corporation announced today that its TeamHeadquarters 7.0 software has been made available as a Release Candidate (RC). Customers, interested parties and beta testers can now test and validate the software. TeamHeadquarters 7.0 RC includes Service Desk for...

2013-09-24 23:39:25

BrightBox Solutions is taking on the funny side of the help desk software business with launch of “Tales From the Help Desk”. Series provides humorous true stories from support desks around the world. Pittsburgh, PA (PRWEB) September 24, 2013 BrightBox Solutions, a leading provider of help desk software solutions, is now adding a touch of humor to the business. The company is pleased to announce the launch of their YouTube series, aptly titled “Tales From the Help Desk,” which...

2013-09-24 23:01:12

Open API Gives Users Fast Zendesk Integration and Access to the Most Current and Relevant Product Information in Real-time Creating Product Experts and Product Advocates San Diego, CA (PRWEB) September 24, 2013 News     MindTouch, the leading provider of product experience software for users and customer service agents, announced today an enhancement to their partnership with Zendesk with the release of the MindTouch-Zendesk Connector. This feature will enable...

2013-09-17 23:28:04

Elinext Group, an international alliance of software development companies, today unveiled its new Help Desk solution that can be customized for use both on-premise, in the cloud, and on mobile platforms. Waterford, Ireland (PRWEB) September 17, 2013 Elinext Group, a globally-acting provider of IT services and solutions, today announced the release of its new Help Desk system. This software is designed for managing the entire lifecycle of help desk incidents. According to the roles...

2013-09-17 23:21:41

Best-in-class ITSM solutions for mid-market companies Schaumburg, Illinois (PRWEB) September 17, 2013 ABS Associates, Inc. announces new IT Service Management capabilities and services now available to its clients including the ABS Global Service Desk and the ABS Service Desk Transformation™. ABS Global Service Desk Our premiere Service Desk outsourcing solution is enabled by a team of U.S-based service desk professionals as well as ITIL v3 compliant processes and the supporting...

2013-08-29 23:31:36

BrightBox Solutions, creators of Help Desk Premier, announcing launch of beta program for cloud help desk software; Company aims to provide the most robust SaaS solution in its price range. Pittsburgh, PA (PRWEB) August 29, 2013 BrightBox Solutions is pleased to announce the implementation of a beta testing program for its leading help desk software, Help Desk Premier, set to begin on September 10, 2013. The beta program is part of the company’s move to the creation of entirely...

2013-08-29 23:25:06

Giva® today announced surpassing FrontRange Solutions HEAT® head-to-head in the competitive law firm IT help desk market. Based on word of mouth comparisons from customers that have utilized both service management packages, Giva’s cloud computing SaaS (Software-as-a-Service) solution has moved to a leadership role for IT service management for law firms, healthcare institutions and other high visibility professional firms. Santa Clara, CA (PRWEB) August 29, 2013 Giva®...

2013-08-22 23:26:50

Software creators plan to unveil full cloud version and product advancements with the support of significant investment from leaders in the technology industry; help desk software innovator one of the key investors. Pittsburgh, PA (PRWEB) August 22, 2013 BrightBox Solutions, the creative force behind Help Desk Premier, recently received a total of $500,000 in angel investments from successful technological entrepreneurs, including Jeff Muschar, a pioneer in the help desk software market....

2013-08-14 23:02:49

One of the nation’s leading web-based help desk applications has released a new version of its software. Pittsburgh, PA (PRWEB) August 14, 2013 According to statistics from the US Labor Department, companies large and small lose millions of dollars in productivity each year due to inefficient tools and business solutions, but thanks to a newly released version of Help Desk Premier, its developers say those who use it will experience quicker data entry, a user friendly interface, and...

2013-08-04 23:02:17

Help desk software provider iSupport continues to celebrate 21 years in business with Version 12.5 of their Incident Management and Service Desk solutions. Vancouver, Washington (PRWEB) August 04, 2013 Help desk software provider iSupport Software announces Version 12.5, completing a 15-month development cycle that has re-envisioned the user experience. The release adds powerful functionality with a HTML5-based client, branded support interfaces for smart phones and tablets, and cloud...