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Latest Help desk Stories

2014-01-22 23:28:22

Consolidation of Pittsburgh-based software companies set to strengthen and expand help desk software product offering. Merger also affords greater customization capabilities for customers. Pittsburgh, PA (PRWEB) January 22, 2014 BrightBox Solutions, the innovators behind the popular Help Desk Premier software application, are pleased to announce their merger with JEM Software, LLC. Through the acquisition, the company will continue to operate under the BrightBox Solutions and Help Desk...

2014-01-16 23:04:52

Managed services provider's high-end remote systems engineering team shows significant growth in numbers of certifications. (PRWEB) January 16, 2014 To account for its growing managed services business, NetGain Technologies contributed to the skills of the local workforce in 2013 by investing in its team of remote systems engineers (RSE). Last year alone, their RSE team increased their amount of technical certifications from vendors such as Microsoft, Cisco, HP and EMC by 189 percent;...

2014-01-14 12:28:45

Zendesk earns Leader status & four other products named High Performers based on high customer satisfaction scores CHICAGO, Jan. 14, 2014 /PRNewswire/ -- G2 Crowd, the trusted source for enterprise software reviews, today released the first-ever Grid(SM) for Help Desk for Customer Support, which ranks 8 products based on more than 200 user reviews from customer support professionals. Zendesk earned a Leader ranking on the Grid(SM) it received the fourth-highest customer...

2014-01-04 23:23:52

Telx Computers announces new PC Repair contracts that allow continued service over an extended period of time. Miami, FL (PRWEB) January 03, 2014 A PC Support contract is a long- or short-term contract that is designed to ensure ongoing technical support for a company’s technological assets. This ensures that technical problems can be dealt with quickly and efficiently by someone who is familiar with systems. TelX Computers, a computer support business located in Miami, announced today...

2013-11-25 23:28:23

An online help desk for meaningful use support is now available nationwide. Lincoln, NE (PRWEB) November 25, 2013 Wide River LLC, a Nebraska-based Health Information Technology (HIT) consulting company, announces the launch of their new Help Desk with the signing of 35 critical access hospitals (CAHs). The Wide River Help Desk is an online resource designed to answer Meaningful Use measure and objective questions for small to mid-size eligible hospitals and all eligible providers. “Wide...

2013-11-25 23:20:53

Code42 uses the MindTouch solution to provide more accurate, timely information to every customer regardless of business size. San Diego, CA (PRWEB) November 25, 2013 MindTouch, the company that continues to transform product help through web, social and mobile innovations, today announced that Code42 — developers of award-winning, endpoint data protection and management solutions for consumers, businesses and the enterprise — is using MindTouch as the central knowledge repository for...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...

2013-10-31 23:35:22

BrightBox Solutions, creators of the innovative Help Desk Premier software, is pleased to announce they will again offer the the application to educational institutions at no cost, including the hosted version. Pittsburgh, PA (PRWEB) October 31, 2013 As they prepare to launch the highly anticipated hosted version of Help Desk Premier, the software’s creators, BrightBox Solutions, are pleased to announce educational institutions will be able to utilize the application free of charge for...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'