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Last updated on April 19, 2014 at 17:21 EDT

Latest Help desk Stories

2013-08-02 23:02:36

CharTec to provide partners with help desk services from GMS Live Expert™. Bakersfield, CA (PRWEB) August 02, 2013 CharTec, the SMB channel’s leading “Hardware as a Service” (HaaS) and Managed Services Sales Training provider and Global Mentoring Solutions, a diverse, customer centric support organization that provides managed Help Desk services, launched a partnership today to provide CharTec partners with the GMS Live Expert Help Desk. CharTec’s new partnership with GMS will...

2013-07-31 23:19:01

HDI and itSMF (IT Service Management Forum) are professional associations devoted to advancing the technical support and service industry, and Advanced Software Products Group (ASPG) provides tools to make that happen. They’re great organizations that go great together – and their collaboration continues with ASPG’s sponsorship of FUSION 2013 and many other HDI events and meetings through 2013 and into 2014. (PRWEB) July 31, 2013 HDI [formerly the Help Desk Institure] and itSMF (IT...

2013-07-29 23:25:45

Telx Computers, a leading provider of Miami IT services, announces their forward-thinking service that fixes problems before they get noticeable. Miami, FL (PRWEB) July 29, 2013 Most breakdowns that occur within the field of information technology start out as small issues at a source point, and then escalate until they cause problems that become disruptive and costly to fix. The old proverb advising that, “A stitch in time saves nine,” is certainly applicable when it comes to...

2013-07-26 23:01:16

Best technicians, instant live support and affordable annual packages for the round-the-year peace of mind, remote computer repair is going to be the everlasting trend, reports iRepair.net. (PRWEB) July 26, 2013 Online computer repair is all set to emerge as one of the fastest growing fields in the IT sector. This factor has been revealed by the leading online computer support company, iRepair.net. The company has witnessed a tremendous growth in its subscriber base and a large number of...

2013-07-24 23:24:41

Telx Computers, a leading provider of IT support Miami, announces the opportunity for businesses to rate every IT technician, following the reach of 10,000 IT users in April this year. Miami, FL (PRWEB) July 24, 2013 Every business to business transaction is a symbiotic one. When one business does work for another, the provider’s reputation is as much under scrutiny as the receiver’s business is dependent on proficient service. For example, if a delivery business has a problem with...

2013-07-23 23:16:30

Samanage IT service desk and asset management software has seen a record 30% growth in its customer base over each of the past five quarters. Cary, NC (PRWEB) July 23, 2013 Samanage, a leader in cloud-based IT service desk and asset management software, has seen a record, 30% growth in its customer base over each of the past five quarters. This reinforces the continuing shift from legacy, on-premise ITSM solutions and confirms the need for real cloud IT management software. “Cloud IT...

2013-07-17 08:32:57

New RSA-sponsored Research Identifies Social Engineering Still Tops List of Security Threats for Help Desks BEDFORD, Mass., July 17, 2013 /PRNewswire/ -- Story Highlights: RSA released the findings of a SANS Institute research survey on help desk security and privacy. Respondents included more than 900 IT professionals worldwide from a variety of industries including government, finance, education, healthcare, IT and telecommunications 69% of respondents cite social...

2013-07-16 23:29:25

Telx Computers, a leader in Miami IT services, announces fast response around the clock, 24 hours a day, 7 days a week, 365 days a year. Miami, FL (PRWEB) July 16, 2013 The world has become almost entirely computerized; transport is run by computers, businesses are run by computers, telephones are run by computers, deliveries are run by computers, and the simple truth is that when those computers inevitably develop problems, there are huge implications for businesses large and small. No...

2013-07-09 08:33:21

COLORADO SPRINGS, Colo., July 9, 2013 /PRNewswire/ -- HDI, the leading professional association and certification body for technical service and support professionals, today announced the launch of the new Knowledge-Centered Support Fundamentals certification. (Logo: http://photos.prnewswire.com/prnh/20130109/SF38988LOGO) Knowledge-Centered Support (KCS(SM)) is a methodology and a set of processes and practices that successfully integrates knowledge management into other service...

2013-07-08 16:24:31

Help desk services are a rich entry point for social engineers and technical attackers, but are you prepared? BETHESDA, Md., July 8, 2013 /PRNewswire-USNewswire/ -- SANS announces the results of its survey on help desk security and privacy, sponsored by RSA, the security division of EMC. The full survey results will be released during a SANS Analyst Webcast on July 16 at 1 p.m. EDT. Nearly all organizations have a help desk regardless of industry type and size. In the survey,...