Latest Help desk Stories
COLORADO SPRINGS, Colo., April 18, 2012 /PRNewswire/ -- HDI, the world's largest professional association and certification body for IT service and technical support professionals, is excited to announce the release of its annual HDI Support Center Practices & Salary Survey. This definitive report focuses on trends in IT service and technical support center practices, performance, and salaries. This annual HDI survey provides current, valuable support statistics on topics like...
iSupport Introduces Social Client Vancouver, WA (PRWEB) April 04, 2012 Help desk software provider iSupport Software celebrated their 20th year in business on Monday by announcing Version 11 of their service desk application. “Marking our twentieth year in business with a release of this significance is exciting for us as a company,” said Daren Nelson, founder and CEO of iSupport. iSupport Software is the oldest continually operating provider of on-premise help desk and service desk...
Cancer Care Associates (CCA) signs a three year agreement with ABS Associates, Inc. for Level 1 and Remote Level 2 outsourced help desk support services. Schaumburg, Illinois (PRWEB) March 27, 2012 Cancer Care Associates (CCA), a physician-owned oncology network based in Oklahoma, has recently executed a three-year agreement with ABS Associates, Inc. for Level 1 and Remote Level 2 outsourced help desk support services. CCA joins a myriad of healthcare providers, hospitals, and health...
Map, track and zap bugs on the fly with Freshdesk Walnut, Calif. & Chennai, India (PRWEB) March 26, 2012 Freshdesk, the cloud-based social help desk software provider, has announced an integration with the latest version of Atlassian’s popular bug and issue tracking tool, JIRA 5. The new integration brings the software engineering team even closer to the end customer. Support agents can directly link bugs reported by customers to existing issues in JIRA, or even create a new issue...
BOSTON, March 5, 2012 /PRNewswire/ -- OnForce, the #1 source for on-site tech talent, is recognizing 88 top-performing service technicians with its Best of 2011 award for independent IT field service contractors. With tens of thousands of high performing service technicians using OnForce's platform, these 88 individuals consistently achieved high performance scores, met every service excellence standard, and delivered 100% customer satisfaction with every service event completed....
Freshdesk 2.0 goes freemium and launches industry firsts with Day Pass, time tracking and powerful response and knowledge-sharing tools WALNUT, Calif. & CHENNAI, India (PRWEB) February 23, 2012 Freshdesk, one the world’s fastest growing help desk software providers, believes that any business can earn brand loyalty, and become the next Southwest Airlines, Virgin or Apple by providing its customers a refreshing support experience. This is why the company is announcing version 2.0 of...
OAKVILLE, Ontario, Feb. 21, 2012 /PRNewswire/ -- HelpSTAR, a leading pioneer of helpdesk software, today announced the global availability of its HelpSTAR 2012 Service Desk Collaboration Suite. HelpSTAR has set a new standard for collaborative workflow by integrating the workflow components of its award winning enterprise-class Service Desk Management solution with documentation (ECM), communication and synchronization functionality. Today, work passing through a service desk...
VIRGINIA BEACH, Va., Feb. 15, 2012 /PRNewswire/ -- IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, today announced the release of IssueTrak Version 9.7. The primary focus of the new version is expanded process management capabilities. Other enhancements include improved reporting, more detailed asset management, increased functionality in Global Issues, and more administration options. (Logo:...
COLORADO SPRINGS, Colo., Jan. 25, 2012 /PRNewswire/ -- HDI (http://www.thinkhdi.com), the leading professional association and certification body for technical service and support professionals, today announced the members of the 2012 HDI Desktop Support Advisory Board. The mission of the HDI Desktop Support Advisory Board is to provide HDI with guidance in the development of industry standards, best practices, research, and professional development opportunities tailored to the...
Users of SilverCreek, the authoritative SNMP Test Suite from InterWorking Labs now have a new semantic MIB Compare Tool, user-defined error status, and new agent cap support. In addition, InterWorking Labs launched a new SilverCreek Customer Forum for user to user communication, idea and code sharing, as well as social interchange. Finally, there's new Help Desk for hassle-free technical support. Scotts Valley, CA (PRWEB) January 05, 2012 InterWorking Labs, the developer of...
