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Last updated on April 16, 2014 at 0:16 EDT

Latest Help desk Stories

2013-03-01 23:03:18

Datto Inc., the leading provider of hardware based on- and off-site backup, disaster recovery and intelligent business continuity solutions, took home the award for ℠Best Customer Support´ at the ASCII Los Angeles SMB IT Success Summit. Norwalk, CT (PRWEB) March 01, 2013 The ASCII Group, Inc., the world´s largest IT Solution Provider community announced that Datto Inc., an award-winning provider of hardware-based on- and off-site backup, disaster recovery (BDR) and...

2013-03-01 23:00:59

Cad-cam software company, BobCAD-CAM, is implementing a new online support system to help customers solve issues faster. Clearwater, Florida (PRWEB) March 01, 2013 BobCAD-CAM, Inc. recently released a new support ticket system to benefit all of their customers. The new system is designed to improve support and provide better customer service by making the entire process faster, easier, and more efficient. The newly designed support system offers quick answers for common questions in a...

2013-02-21 12:26:03

PITTSBURGH, Feb. 21, 2013 /PRNewswire/ -- Stoltenberg Consulting, Inc., a leading healthcare information technology consulting firm, has officially launched its Help Desk Service Line, a live, 24/7 IT support service providing targeted electronic medical records (EMR) troubleshooting. Hospitals challenged by post-implementation issues support and limited resources can benefit from the Help Desk's fast, effective IT support and focus instead on big picture IT implementation. Stoltenberg will...

2013-02-10 23:01:27

iRepair.net, a leading technical support company, released their intermediate report of an ongoing process of integrating their virus removal service toolkit with their remote computer repair technical stack. The integration, which started a couple of weeks earlier, is expected to take another week before it reaches a stage of completion and opens up for direct client consumption, as stated by the company. (PRWEB) February 10, 2013 iRepair.net, one of the leading companies in the space of...

2013-01-24 23:03:01

Tools4ever's UMRA has been implemented at several businesses throughout the United States this previous quarter to assist with user account management. Lynbrook, NY (PRWEB) January 24, 2013 Tools4ever, the market leader in Identity and Access Management solutions, is pleased to announce that this previous quarter more several business throughout the United States implemented UMRA to improve efficiency and security of their account lifecycle by automating their user account management. These...

2013-01-23 16:25:41

DALLAS, Jan. 23, 2013 /PRNewswire/ -- TeamSupport.com, the award-winning provider of service desk and collaborative customer support software, today released a new version of its software suite that significantly enhances its capabilities to meet the unique needs of larger organizations with customer support teams of 100 representatives or more. (Logo: http://photos.prnewswire.com/prnh/20130123/PH46212LOGO ) The new software version features: An expanded user rights management system...

2013-01-17 12:28:07

Respondents eligible to enter drawing for an iPad 4! BETHESDA, Md., Jan. 17, 2013 /PRNewswire-USNewswire/ -- SANS Institute is asking managers and analysts in help desk and similar end-user support services to take a 10-minute survey to reveal their approaches to the security risks faced by their teams. "For decades, attackers have used social engineering techniques to use help desk staff as unwitting allies in their efforts to subvert networked systems. We want to quantify how IT...

2013-01-15 23:01:22

Due to the overwhelming response to Help-Desk-Software.com´s offer to provide a full, unlimited, perpetual license to educational and non-profit institutions in November 2012, Help-Desk-Software.com will extend the offer through the end of March 2013. Sewickley, PA (PRWEB) January 15, 2013 Help-Desk-Software.com will provide their Help Desk Premier software for free to education and non-profit organizations through the end of March, 2013. The perpetual license will offer all features...

2013-01-12 05:00:50

Perth software development firm Anahata Technologies Pty Ltd announces it will be using Atlassian JIRA for issue tracking. Perth, WA (PRWEB) January 11, 2013 Perth Software Development company Anahata Technologies Pty Ltd announces it will be using Atlassian JIRA for issue tracking. JIRA's web interface makes it simple to file, manage, and report bugs. Users can easily navigate and modify issues using keyboard shortcuts and access issues directly from their favorite IDE or through a...

2013-01-03 05:03:20

PCGuys247, a leading online services company that has recently emerged as a primary player providing remote computer support, has extended their services portfolio by adding end-to-end online computer repair services. The strategic entry of the company in the space of integrated online technical support is expected to enhance customer loyalty by at least 40%, thereby leading to a significant increase of average customer lifespan, as per the industry analysts. (PRWEB) January 03, 2013...