Latest Help desk Stories
DALLAS and SAN FRANCISCO, Sept. 27, 2011 /PRNewswire/ -- FilesAnywhere, one of the world's leading providers of remote file storage, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the FilesAnywhere Support Center. Powered by Zendesk, the new web-based support ticket application and self-service customer support platform is located at filesanywhere.zendesk.com Through the center, FilesAnywhere customers can get answers to their specific...
SAN FRANCISCO, Sept. 7, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, has been named the official help desk of TechCrunch Disrupt. The conference will be held in San Francisco from September 12th to 14th and is the premier event for disruptive companies and technologies. "We are thrilled to be the official help desk for TechCrunch Disrupt," said Zack Urlocker, COO of Zendesk. "Our rapid growth has been built on delivering disruptive products, and it's...
SAN JOSE, Calif., Aug. 30, 2011 /PRNewswire/ -- It's now a little easier for IT companies to ensure top-quality customer service in today's hectic business climate. One of the biggest challenges faced by IT organizations today is to provide superior and timely service by help desk personnel who have great technical knowledge and understanding, and, above all, a high standard of customer interaction and service. The help desk is a critical part of the customer experience. A few minutes on...
Angelo Help Desk has chosen to retain Greenville SC firm, Genesis Web Designs, as its Professional Website Design Company. Genesis Web Designs will provide AHD with a high quality website offering live chat and real time computer repair software. Greenville, SC (PRWEB) August 17, 2011 Angelo Help Desk has chosen to retain Greenville SC firm, Genesis Web Designs, as its Ecommerce Website Design Company. Genesis Web Designs will work with Angelo Help Desk to provide not only a top level...
COLORADO SPRINGS, Colo., Aug. 16, 2011 /PRNewswire/ -- HDI, the world's largest IT service and technical support association, announced today the formation of the HDI Customer Technical Support Advisory Council. This non-partisan, independent group of fifteen industry experts and experienced practitioners will use its combined knowledge and skills to develop additional resources for professionals who focus on providing technical support to "external" customers, the companies that sell...
Computer Support of San Diego today announced that its Technical Support San Diego services are now available to customers 24 hours a day, 7 days a week. In order to better serve its growing customer base, Computer Support of San Diego has expanded its technical support service through its San Diego, CA and Carlsbad, CA support centers. San Diego, CA (PRWEB) August 08, 2011 Computer Support of San Diego today announced that its Technical Support San Diego services are now available to...
SAN FRANCISCO, Aug. 2, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Zendesk Enterprise Plan, offering a fast, customizable, and secure customer support solution specifically designed for large, international, or multi-brand organizations. The new plan gives companies the ability to tailor their help desks according to their own needs while maintaining the highest levels of security. In addition, subscribers can provide unlimited...
VIRGINIA BEACH, Va., July 21, 2011 /PRNewswire/ -- IssueTrak, an internationally recognized leader in issue tracking, help desk and customer support software, has been recognized for the second year in a row as one of the best places to work in Hampton Roads by Inside Business, the Hampton Roads Business Journal. IssueTrak was an honoree in the Small Business category. "We are delighted to be recognized for a second time as a Best Place to Work," said Hank Luhring, CEO of IssueTrak. "Last...
Seth Bailey, the CEO of iTOK.NET, a known leader in technology support, has been asked to speak at the "Technical Support as a Value-Added Service" session of the upcoming CONNECTIONSâ„¢: The Digital Living Conference and Showcase. The annual conference takes place June 28-30, 2011 at the Santa Clara Convention Center. Santa Clara, CA (PRWEB) June 29, 2011 Each year 500 executives focused on innovative consumer technology solutions gather to form CONNECTIONSâ„¢: The...
In this position, Adams will assist DAT/EM's worldwide clientele with technical support and customer service issues. Day-to-day tasks will range from issuing software licenses to new clients and providing updates to existing clients, to offering technical assistance on a wide variety of specific operational questions. Anchorage, Alaska (PRWEB) June 23, 2011 Seth Adams has joined DAT/EM Systems International as a technical support engineer. In this position, Adams will assist DAT/EM's...
