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Latest Help desk Stories

2012-12-28 05:02:29

Help Desk Software is offering Help Desk Premier, its premium customer help desk product, at no charge to Veteran-owned businesses throughout 2013. Sewickley, PA (PRWEB) December 27, 2012 Help Desk Software has recently announced that it will make its Help Desk Premier product available to Veteran-owned businesses for free throughout 2013. The offering includes a perpetual license to the product that is not limited by the number of users or features offered. The offer is open to any...

2012-12-22 05:02:52

Giva® today announced a significant milestone in surpassing BMC® Track-It! by Numara Software head-to-head in the competitive IT service desk market. Giva benefits organizations with a strong focus on increasing first contact resolution, improving customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Santa Clara, CA (PRWEB) December 21, 2012 Giva® today announced a significant milestone in surpassing BMC®...

2012-12-20 05:00:58

MyFeePlan.com, public records and quality customer service site, improves its consumer experience through providing live chat options. Denver, CO (PRWEB) December 19, 2012 Public records and customer service website MyFeePlan.com has expanded its reach to include a new 24/7 live chat feature. Instead of having to dial in for questions or concerns, visitors to the site can now go to the “Click Here for Live Customer Support” link for an immediate chat with a customer service...

2012-12-19 12:26:30

SALT LAKE CITY, Dec. 19, 2012 /PRNewswire/ -- GroupLink provides powerful, customizable incident management software for battling IT Klingons and id10t errors. GroupLink has also extended the hosted help desk trial to 60 days when requested by December 31, 2012. Information about this free extended trial of college and K12 incident management software in the cloud can be found at http://www.grouplink.com/landing/helpdesk.html GroupLink's college and K12 help desk software battles IT...

2012-12-15 05:00:54

PCGuys247 experts are all set to solve technical queries and help as many customers as possible throughout the year. CEO of Pcguys247 says, "Christmas special discount would be a nice gift for our customers on the eve of Christmas.” New york (PRWEB) December 14, 2012 PCGuys247 have planned to provide PC support services online to all their valuable customers at reasonable rates. PCGuys247.com is a well-known provider that offers technical assistance to customers across the globe....

2012-11-29 12:31:22

SALT LAKE CITY, Nov. 29, 2012 /PRNewswire/ -- GroupLink Corporation announces today free help desk software and a cloud option for K12 and higher education. The help desk software for K-12 and universities is available as a cloud-based, hosted help desk solution with an on-premise option. GroupLink's everything HelpDesk is a 100% web based, mobile help desk solution that is designed to streamline, organize, track, and report on trouble tickets. This incident management tool gives schools the...

2012-11-15 20:22:11

DALLAS, Nov. 15, 2012 /PRNewswire/ -- More often than not, customer service issues result from a failure to communicate. To help support teams communicate more effectively and serve customers better, TeamSupport.com, the award-winning provider of collaborative customer support software, today announced the launch of its newest feature, The Water Cooler--the latest addition to this sophisticated yet easy-to-use customer service software suite. The Water Cooler, an internal social media...

2012-11-08 08:39:45

LOWELL, Mass., Nov. 8, 2012 /PRNewswire/ -- Recognizing that rising demand for tech support services makes small businesses and consumers more vulnerable to tech support scams, PlumChoice®, Inc., a pioneer in remote support and thought leader in the Technology Services Solutions sector, today issued guidance on securing reliable, safe, trustworthy tech support to consumers and small businesses as well as to companies that provide tech support service to their customers through a white...

2012-10-30 07:26:57

OAKVILLE, Ontario, Oct. 30, 2012 /PRNewswire/ -- HelpSTAR, a leading pioneer of help desk software, today announced that Twin Lakes Regional Medical Center (TLRMC), a regional health care provider in Leitchfield, Kentucky, relies on HelpSTAR to provide IT staff with the tools they need to streamline service request processes and increase department efficiency. When Debbie Timmer, network administrator for TLRMC, joined the team five years ago, HelpSTAR was a well-known commodity to her. She...

2012-10-16 11:27:52

DUSSELDORF, Germany, Oct. 16, 2012 /PRNewswire/ -- GroupLink Corporation announces today the latest release of everything HelpDesk, version 10. The public beta is immediately available for download, and the production release will be available by October 31, 2012. This latest release of the web based help desk ticketing system brings GroupLink's customers the latest in help desk technology along with an optional hosted, cloud based offering of the solution. This release also allows for...