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Latest Indosoft Inc. Stories

2014-06-30 23:01:54

Indosoft Innovation Allows for Deployment of ACD in Mission Critical Applications (PRWEB) June 30, 2014 Indosoft, Inc., a leading provider of call center software on Asterisk, announces that it has been granted a patent by the US Patent and Trademark Office, US 8711734 B2, for its Q-Suite Call Survival. This milestone confirms Indosoft’s commitment to research and development in creating world-class products. In combination with the Indosoft Overseer Watchdog, this provides a...

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-03-26 23:02:07

Q-Suite, the leading multi-tenant contact center ACD for Asterisk telephony, offers integration to users of Zendesk customer service platform. Fredericton, NB (PRWEB) March 26, 2014 Indosoft Inc., developers of Q-Suite, the industry leading contact center software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for...

2014-02-24 23:30:53

This enhancement of web services API for Q-Suite with support for XML, JSON, and YAML allows CRM applications to obtain real-time data from Indosoft’s multi-channel contact center solution. Fredericton, NB (PRWEB) February 24, 2014 Indosoft Inc., the developers of Q-Suite, announces enhancements to its web services API for enabling real-time access of the contact center ACD activity data for CRM applications. The web service API calls have also been extended to support JSON and YAML...

2014-01-25 23:04:46

The availability of web services API for Q-Suite, Indosoft’s multi-channel Cloud contact center solution, will simplify integration to third party applications. Fredericton, NB (PRWEB) January 25, 2014 Indosoft Inc., developers of Q-Suite, the leading multi-tenant contact center software for Asterisk, announces the release of web services API for enabling Cloud services integration. Providers of Cloud platform services can offer contact center services using Q-Suite and leverage the API...

2013-12-31 23:25:59

The Visual Dialplan Builder tool within Q-Suite, the industry leading Cloud contact center software from Indosoft, can now be used to build call-flows incorporating web service calls that use data from the Interactive Voice Response (IVR) as input parameters. Fredericton, NB (PRWEB) December 31, 2013 Indosoft enhances the Visual Dialplan Builder to enable the execution of web services from within an IVR Dialplan. With this new feature in Q-Suite, the leading multi-tenant software for...

2013-12-26 23:21:07

Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD queue conditions. Fredericton, NB (PRWEB) December 26, 2013 Q-Suite, the industry leading multi-tenant software for Asterisk based contact centers, now provides audible notifications based on key queue metrics triggered by real-time conditions and stats. These notifications based on distinct audio...

2013-11-30 23:21:30

Indosoft announces the availability of an event broadcaster daemon for Q-Suite, the industry leading multi-tenant contact center software for Asterisk, to monitor and broadcast, user, agent, and telephony channel events to third party applications for real-time tracking. Fredericton, NB (PRWEB) November 30, 2013 Q-Suite, the leading multi-tenant contact center software deployed with Asterisk telephony platform, now offers an event broadcaster daemon to disseminate user, agent, and...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...

2013-10-29 23:34:47

Indosoft, developers of Q-Suite and global provider of the industry leading Multi-tenant contact center software for Asterisk, enhances its partnership program to prioritize to the needs of Cloud contact center service providers. Fredericton, NB (PRWEB) October 29, 2013 Indosoft partner program which supports the growth of its contact center software through partners, has been re-designed to focus on the needs of Cloud service providers who are in pursuit of offering contact center as a...


Word of the Day
penuche
  • A fudgelike confection of brown sugar, cream or milk, and chopped nuts.
'Penuche' is a variant of 'panocha,' a coarse grade of sugar made in Mexico. 'Panocha' probably comes from the Spanish 'panoja, panocha,' ear of grain.
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