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Latest Interactive voice response Stories

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-19 08:29:34

NICE recognized as a leading speech technology innovator that is helping organizations efficiently and safely improve the customer experience RA'ANANA, Israel, August 19, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it won a Star Performer Award from Speech Technology magazine for its NICE Real-Time Authentication [http://www.nice.com/real-time-authentication ] solution. The NICE Real-Time Authentication solution uses voice biometrics to...

2014-08-14 23:07:48

Denny Adams Joins As Director of Worldwide OEM Sales Boca Raton, FL (PRWEB) August 14, 2014 LinguaSys, the award winning international provider of Man/Machine Conversational Interfaces (HMI) and human language technologies producing customized multilingual text analytics and Natural Language Understanding software for social, mobile dialogs and big data, today announced that Denny Adams has joined the firm as Director of Worldwide OEM Sales. An accomplished and dynamic software...

2014-08-12 23:08:00

Call Center Technology Provider Upgrades Platform 3.0, Its Advanced Cloud-based Solution with an Affordable Delivery Model St. George, Utah (PRWEB) August 12, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today released the updated version of Platform 3.0, its advanced cloud-based contact center suite. The upgrades made to the platform range from added agent-customer interaction enhancements to...

2014-08-05 23:06:38

I Drive Safely to Combine Advanced Contact Center Solution With Its Custom CRM and Verint’s Workforce Optimization Software Rockville, MD (PRWEB) August 05, 2014 3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, announced that leading online drivers training firm, I Drive Safely, will move its contact center to the company’s leading cloud software platform. The company’s decision comes as part of a long-term strategy to improve...

2014-07-29 23:03:59

By applying REST based API, ICTBroadcast is an innovative solution that will allow businesses to ensure communication and automation between different products and applications for a seamless and efficient process. (PRWEB) July 29, 2014 Many businesses face the challenge of maintaining a seamless integration between a variety of products and web-based applications used to facilitate communications. The problem can now be addressed by the newly introduced modern communication solution, the...

2014-07-24 23:01:04

Learn how SMS text messaging, voice broadcast, and other call center products will help promote your fitness business. Santa Monica, CA (PRWEB) July 24, 2014 Just as fitness and health professionals take their clients’ health seriously, they must consider their own financial and marketing strength to be important as well. CallFire takes flabby and weak marketing campaigns to the next level by using the most powerful communication tools available - CallFire’s Cloud Call Center, IVR,...

2014-07-22 08:37:54

TORONTO, July 22, 2014 /PRNewswire/ -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Tech CU (Technology Credit Union) has selected its innovative call-back solution to improve the call center experience for its customers. http://photos.prnewswire.com/prnvar/20090817/FONOLOLOGO By adding Fonolo's In-Call Rescue solution to its call center, Tech CU's customers can now choose to receive a call-back instead of...

2014-07-21 23:08:31

Call center technology provider to demonstrate Platform 3.0, its advanced cloud-based solution with an affordable delivery model St. George, Utah (PRWEB) July 21, 2014 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced that it will showcase TCN’s Platform 3.0, the industry-leading, cloud-based contact center suite, at the 2014 ACA International Credit and Collections Conference in Chicago,...

2014-07-21 16:29:25

SALT LAKE CITY, July 21, 2014 /PRNewswire/ -- inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, August 6, 2014 at 4:30 p.m. Eastern Time to discuss results for the second quarter 2014. Financial results will be issued in a press release after the close of the market the same day. http://photos.prnewswire.com/prnvar/20120216/LA54560LOGO inContact CEO Paul Jarman and CFO...


Word of the Day
mallemaroking
  • Nautical, the visiting and carousing of sailors in the Greenland ships.
This word is apparently from a confusion of two similar Dutch words: 'mallemerok,' a foolish woman, and 'mallemok,' a name for some persons among the crew of a whaling vessel.