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Latest Interactive voice response Stories

2014-10-16 23:10:46

Connect First, an award-winning contact center software vendor, will host a webinar comparing the ROI of cloud contact center technology vs. on-premises contact center technology. Boulder, Colo. (PRWEB) October 16, 2014 Customer service experts will compare the financial benefits of cloud contact center technology to on-premises technology during a free webinar. The session will offer in-depth information on the cost structure of each solution and will show participants how to perform a...

2014-10-16 23:05:39

Unified contact center technology provider adds new features for more proactive customer service. Atlanta, GA (PRWEB) October 16, 2014 Noble Systems Corporation, a global leader in contact center technology solutions, introduces Noble® Real-time Speech Analytics (RTSA) for improved quality and compliance management. Real-time Speech Analytics analyzes phrases and sentiment during a phone call to make immediate decisions on next steps, resulting in reduced average call handle time...

2014-10-16 23:01:03

Learn how SMS text messaging, voice broadcast, and other call center products helps to optimize an insurance business! Santa Monica, CA (PRWEB) October 16, 2014 Learn how to use cloud telephony to do more with fewer people in less time. With the help of CallFire’s telephony tools, such as the powerful multi-line dialer and data collection interface, improved margins will become a reality. Use Voice Broadcast and SMS text messaging to personalize communication with clients by sending...

2014-10-14 23:09:03

Leverages both the web and WebRTC to provide a user with faster informed connection to call centers Scottsdale, AZ (PRWEB) October 14, 2014 &yet, a leading developer of real-time communications software and applications, today announced it has partnered with BroadSoft® to develop an innovative application that integrates BroadSoft’s UC-One® unified communications services with voice interactive voice menus (IVR) for real-time and dynamic interaction. By seamlessly...

2014-10-10 12:26:54

DALLAS, October 10, 2014 /PRNewswire/ -- According to new market research report "Cloud Communication Platform Market by Solution and Service [Application Programming Interface (API), Interactive Voice Response (IVR) System, Unified Communication and Collaboration (UCC), webRTC, & VoIP] - Global Forecast to 2019", published by MarketsandMarkets, defines and segments the Cloud Communication Platform Market into various sub-segments with an in-depth analysis and forecasting...

2014-10-09 23:09:43

Connect First, an award-winning contact center software vendor, has released DMG Consulting’s latest white paper, “Contact Center Cloud vs. On-Premises: Analyzing the Costs.” Boulder, Colo. (PRWEB) October 09, 2014 Connect First has released DMG Consulting’s latest whitepaper, “Contact Center Cloud vs. On-Premise: Analyzing the Costs” on their website. The whitepaper includes a comprehensive and detailed cost analysis of using cloud solutions vs. on-premises solutions for...

2014-10-08 23:04:05

Unified contact center technology provider increases the power of its workforce management solution Atlanta, GA (PRWEB) October 08, 2014 Noble Systems Corporation, a global leader in contact center technology solutions, announces the release of Noble ShiftTrack 6.0, an update of Noble Systems’ workforce management (WFM) offer. Noble ShiftTrack is a comprehensive WFM system that can accurately forecast inbound and outbound call volumes, leverage flexible scheduling processes, integrate...

2014-10-08 23:00:55

ClickFox interviews Michael Schneider about innovation through big data analytics and its impact on transforming how utilities do business. Denver, CO (PRWEB) October 08, 2014 Recently, we had the opportunity to sit down with Michael Schneider to discuss big data analytics, technology innovation and their impact on transforming how utilities do business. In his current role as Vice President of Operations Support for SDG&E and SoCalGas and his former role as VP of Customer Operations...

2014-10-07 23:08:50

Cloud Based Contact Center Market categorizes the global market based on solution, service, application, verticals, and regions with in-depth analysis and forecasting of market size. (http://www.marketsandmarkets.com/Market-Reports/cloud-based-contact-center-market-160166082.html) (PRWEB) October 07, 2014 According to new research report "Cloud Based Contact Center Market by Solution (IVR, ACD, CTI, APO, Dialers, Analytics & Reporting), & by Application (Chat Quality...

2014-10-06 08:35:12

inContact's new customer will deploy an array of workforce optimization and analytics tools to create an intelligent contact center SALT LAKE CITY, Oct. 6, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces a global leader in safety products and services is leaving its legacy premise system in favor of the inContact cloud contact center platform. With its older premise system, the...


Word of the Day
reremouse
  • A bat.
The word 'reremouse' comes from Middle English reremous, from Old English hrēremūs, hrērmūs ("bat"), equivalent to rear (“to move, shake, stir”) +‎ mouse.
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