Latest International Commission on Mathematical Instruction Stories
Voiance recently exhibited at the International Customer Management Institute’s (ICMI) 10th Annual Call Center Exhibition (ACCE) Conference and Expo from May 13th to May 16th in Seattle, Washington. Tucson, AZ (PRWEB) May 21, 2013 Voiance recently exhibited at the International Customer Management Institute’s (ICMI) 10th Annual Call Center Exhibition (ACCE) Conference and Expo from May 13th to May 16th in Seattle, Washington. ICMI recognized Voiance at an awards dinner at ACCE....
Event heads to San Diego Convention Center for 2014 - May 6-9 SEATTLE, May 16, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced the successful wrap up of the 2013 ACCE Conference & Expo, the leading global gathering for the contact center community, held in Seattle, May 13-16. The event brought together over 1,200 contact center professionals, for a conference program focused on improving performance and operations, better managing...
Top call center organizations and individuals honored in a variety of categories SEATTLE, May 15, 2013 /PRNewswire/ -- Following a highly competitive application process and multiple selection rounds, The International Customer Management Institute (ICMI) announced the Global Call Center Award winners last night at the first annual ICMI Global Call Center Awards Dinner. The event was sponsored by call center industry service providers Jabra and iQor, each of whom had a representative...
SEATTLE, May 14, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) today announced the launch of Certification Central, a new e-learning solution to provide mastery-level call center certification in a completely online, on-demand environment. (Photo: http://photos.prnewswire.com/prnh/20130514/SF13645) This solution offers call center professionals the ability to: Train at any time, day or night- from home, work, and on the road Test their...
This year, Connect First will attend the 10th Anniversary of the ACCE Conference & Expo in Seattle, Washington to highlight their award-winning cloud-based contact center solutions. Seattle, WA (PRWEB) May 10, 2013 In a few days hundreds of contact center professionals will be gathering in Seattle to take part in the 10th annual ACCE Conference & Expo by ICMI. Among the many in attendance, Connect First will be featuring their cloud-based contact center solutions. This will be...
Winners to be recognized at First Annual ICMI Global Call Center Awards Dinner COLORADO SPRINGS, Colo., April 23, 2013 /PRNewswire/ -- Following a highly competitive application process, and multiple selection rounds, The International Customer Management Institute (ICMI) has announced the finalists for its 2013 Global Call Center Awards. These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact...
Exceptional call centers selected for embodying principles of effective call center management, customer advocacy and employee engagement COLORADO SPRINGS, Colo., March 14, 2013 /PRNewswire/ -- Following a highly competitive application and selection process, The International Customer Management Institute (ICMI) has announced the semi-finalists for its 2013 Global Call Center Awards. These prestigious awards are highly valued within the call center community, with winners...
COLORADO SPRINGS, Colo., Jan. 30, 2013 /PRNewswire/ -- Produced by ICMI, the longtime leading provider of comprehensive resources for customer management professionals, Annual Call Center Exhibition (ACCE) is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices. In 2013 ACCE will celebrate its 10th anniversary. This notable milestone is marked by more case studies than ever before; the introduction of...
COLORADO SPRINGS, Colo., Jan. 25, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will reveal how people, process, and technology can effectively leverage small-to-medium contact centers to obtain a competitive advantage. Achieve Big Success in your Small Contact Center - is scheduled to take place on Thursday, February 14 at 10 AM Pacific / 1 PM Eastern time. Through this webinar, call center...
COLORADO SPRINGS, Colo., Jan. 15, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 research report, A Mobile Customer Service Strategy: The Contact Center, the Agent, and the Challenges of Implementation, including key findings and study results. The study results were collected from a late 2012 online survey to 422 customer service professionals. Worldwide participants from various industries and all levels of the contact center...
