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Last updated on April 16, 2014 at 13:39 EDT

Latest International Commission on Mathematical Instruction Stories

2014-04-07 16:26:35

Contact center professionals are running out of time to register for the largest industry event of the year (May 6-9, 2014) in San Diego COLORADO SPRINGS, Colo., April 7, 2014 /PRNewswire/ -- The strength of ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014), a world-class, international forum for contact center professionals, continues to impress industry insiders. Organizers have announced record-breaking numbers for 2014, including: -- 1500+ attendees from the...

2014-03-05 12:31:22

Many contact center professionals from over 50 companies like Lockheed Martin, Walgreens, Heineken and Wounded Warrior Project come together for in-depth, multi-day training and top-notch networking ORLANDO, Fla., March 5, 2014 /PRNewswire/ -- Contact center professionals seeking a way to improve their skill sets in a number of key areas - and see considerable value in ICMI professional training - have joined together for the ICMI Training Symposium, taking place this week in...

2014-03-05 12:25:39

International forum features NEW celebrity speakers, site tours, networking events, a free conference mobile app and more COLORADO SPRINGS, Colo., March 5, 2014 /PRNewswire/ -- The largest and most respected contact center event in the industry offers all new keynotes, site tours and content at ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014). This world-class, international forum for contact center professionals has expanded its 2014 program to include a host of...

2014-03-04 23:04:52

Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Tucson, AZ (PRWEB) March 04, 2014 Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Designed and conducted by ICMI, the research and forthcoming report stand as the most...

2014-02-27 12:26:04

The International Customer Management Institute (ICMI) finds that eighty-six percent (86%) of U.S. organizations have customers who are not native English speakers but only sixty-six (66%) of them provide support in non-English languages. COLORADO SPRINGS, Colo., Feb. 27, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released The Growing Need for Multilanguage Customer Support Research Report & Best Practices Guide, a composition guide to multilanguage...

2014-02-17 08:28:56

Conference Attendees can add the ICMI Global Contact Center Awards Dinner and an "All You Can Eat" San Diego Padres ticket to any conference package COLORADO SPRINGS, Colo., Feb. 17, 2014 /PRNewswire/ -- Baseball fans rejoice! As part of their effort to make the ICMI Contact Center Expo & Conference in San Diego, CA (May 6-9, 2014) the ultimate social occasion in addition to the leading educational event, organizers are offering attendees the option to add two networking events to their...

2014-02-13 08:28:17

New interactive event app is stocked with valuable tools for attendees, including instant notifications, personalized agendas and prizes for app-based activities COLORADO SPRINGS, Colo., Feb. 13, 2014 /PRNewswire/ -- Attendees at the ICMI Contact Center Expo & Conference (May 6-9, 2014) in San Diego may notice a spike in smartphone usage. ICMI is proud to announce the release of its free mobile conference app. (Photo: http://photos.prnewswire.com/prnh/20140213/SF62640) Now available for...

2014-01-15 08:25:14

"Create Your Own Experience" for highest quality model includes site tours, half-day workshops, full-day, best-in-business training and a chance to cheer on the San Diego Padres COLORADO SPRINGS, Colo., Jan. 15, 2014 /PRNewswire/ -- The full program for the ICMI Conference, May 6-9, 2014 in San Diego, has been announced and it's a game-changer. (Photo: http://photos.prnewswire.com/prnh/20140115/SF46537) In a move to make the most popular conference in the industry even more engaging,...

2013-12-19 08:24:54

Due to confusion over which metrics are important, the International Customer Management Institute (ICMI) finds that many contact centers are struggling with the challenge of data overload. COLORADO SPRINGS, Colo., Dec. 19, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 report, A WOW Customer Journey: Actionable Data in Today's Multichannel Contact Center, a guide to the more effective use of data and analytics in a multichannel environment....

2013-10-03 12:29:21

Vital interactive instructor-led classroom training for contact center professionals features an intimate environment and peer-to-peer networking COLORADO SPRINGS, Colo., Oct. 3, 2013 /PRNewswire/ -- International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has announced their 2014 training symposium schedule. The first symposium of the year will take place in Orlando, Florida, March 4-7. The...