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Latest International Customer Management Institute Stories

2014-08-19 12:26:45

Report from the International Customer Management Institute (ICMI) provides real-life examples, high-level direction, and practical technology recommendations for smarter workforce management. COLORADO SPRINGS, Colo., Aug. 19, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2014 report, What's in Your WFO? Workforce Optimization for Today's Contact Center, a research-based guide to effective workforce practices. Today's multichannel environment has...

2014-04-30 23:20:38

Leading Global Provider of Multi-channel Contact Center Solutions to Demo Its Web Agent Module Using WebRTC Technology at the Upcoming ICMI Contact Center Expo and Conference in San Diego Atlanta, GA (PRWEB) April 30, 2014 Presence Technology, a worldwide leader of Multi-Channel Contact Center Solutions, announced today they are a sponsor of the upcoming Contact Center Expo and Conference taking place May 6-9, 2014 in San Diego, California. The event, produced by ICMI, is the premier...

2014-04-23 23:02:17

The International Customer Management Institute (ICMI) announced Voiance Language Services as a finalist for its 2014 Global Contact Center Awards in the Best Use of an Emerging Channel category for the company’s innovative Video Remote Interpretation service. Tucson, AZ (PRWEB) April 23, 2014 The International Customer Management Institute (ICMI) announced Voiance Language Services as a finalist for its 2014 Global Contact Center Awards in the Best Use of an Emerging Channel category...

2014-04-17 23:11:18

Connect First, an award-winning telecommunications company, is offering a discounted rate of 25% off any conference package at the 2014 ICMI Contact Center Expo & Conference. Details below. San Diego, Calif. (PRWEB) April 17, 2014 Connect First will be exhibiting in booth #320 at the ICMI Contact Center Expo & Conference May 6-9 in San Diego, Calif. Presented by the International Customer Management Institute (ICMI), Contact Center Expo & Conference is the leading global...

2014-03-05 12:31:22

Many contact center professionals from over 50 companies like Lockheed Martin, Walgreens, Heineken and Wounded Warrior Project come together for in-depth, multi-day training and top-notch networking ORLANDO, Fla., March 5, 2014 /PRNewswire/ -- Contact center professionals seeking a way to improve their skill sets in a number of key areas - and see considerable value in ICMI professional training - have joined together for the ICMI Training Symposium, taking place this week in...

2014-03-04 23:04:52

Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Tucson, AZ (PRWEB) March 04, 2014 Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Designed and conducted by ICMI, the research and forthcoming report stand as the most...

2014-02-27 12:26:04

The International Customer Management Institute (ICMI) finds that eighty-six percent (86%) of U.S. organizations have customers who are not native English speakers but only sixty-six (66%) of them provide support in non-English languages. COLORADO SPRINGS, Colo., Feb. 27, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released The Growing Need for Multilanguage Customer Support Research Report & Best Practices Guide, a composition guide to multilanguage...


Word of the Day
abrosia
  • Wasting away as a result of abstinence from food.
The word 'abrosia' comes from a Greek roots meaning 'not' and 'eating'.