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Last updated on April 20, 2014 at 21:20 EDT

Latest International Customer Management Institute Stories

2014-04-17 23:11:18

Connect First, an award-winning telecommunications company, is offering a discounted rate of 25% off any conference package at the 2014 ICMI Contact Center Expo & Conference. Details below. San Diego, Calif. (PRWEB) April 17, 2014 Connect First will be exhibiting in booth #320 at the ICMI Contact Center Expo & Conference May 6-9 in San Diego, Calif. Presented by the International Customer Management Institute (ICMI), Contact Center Expo & Conference is the leading global...

2014-03-05 12:31:22

Many contact center professionals from over 50 companies like Lockheed Martin, Walgreens, Heineken and Wounded Warrior Project come together for in-depth, multi-day training and top-notch networking ORLANDO, Fla., March 5, 2014 /PRNewswire/ -- Contact center professionals seeking a way to improve their skill sets in a number of key areas - and see considerable value in ICMI professional training - have joined together for the ICMI Training Symposium, taking place this week in...

2014-03-04 23:04:52

Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Tucson, AZ (PRWEB) March 04, 2014 Voiance, a leading language services company, has underwritten major research on call centers’ use of various forms of multilanguage support and its impact on customer experience. Designed and conducted by ICMI, the research and forthcoming report stand as the most...

2014-02-27 12:26:04

The International Customer Management Institute (ICMI) finds that eighty-six percent (86%) of U.S. organizations have customers who are not native English speakers but only sixty-six (66%) of them provide support in non-English languages. COLORADO SPRINGS, Colo., Feb. 27, 2014 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released The Growing Need for Multilanguage Customer Support Research Report & Best Practices Guide, a composition guide to multilanguage...

2013-12-19 08:24:54

Due to confusion over which metrics are important, the International Customer Management Institute (ICMI) finds that many contact centers are struggling with the challenge of data overload. COLORADO SPRINGS, Colo., Dec. 19, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 report, A WOW Customer Journey: Actionable Data in Today's Multichannel Contact Center, a guide to the more effective use of data and analytics in a multichannel environment....

2013-10-03 12:29:21

Vital interactive instructor-led classroom training for contact center professionals features an intimate environment and peer-to-peer networking COLORADO SPRINGS, Colo., Oct. 3, 2013 /PRNewswire/ -- International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, has announced their 2014 training symposium schedule. The first symposium of the year will take place in Orlando, Florida, March 4-7. The...

2013-09-06 12:23:28

COLORADO SPRINGS, Colo., Sept. 6, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) is proud to announce the 2014 Advisory Board Members. The ICMI Advisory Board was successfully implemented in 2008 as a means to provider broader perspectives, expand the contact base of potential speakers, and allow ICMI to maintain, as well as enhance, their reputation for high-quality conference content. Cumulatively the group consists of a diverse mix of practitioners,...

2013-08-29 23:03:16

Managing Complexity in Today's Multi-Channel Contact Center Atlanta GA (PRWEB) August 29, 2013 Presence Technology, a worldwide leader in Contact Center Solutions announced today they will exhibit at the ICMI (International Customer Management Institute) Call Center Demo & Conference. Produced by ICMI (the organization that creates and defines the industry standard for call center education) this event is developed BY the industry, FOR the industry through an independent advisory...

2013-07-29 20:22:06

The International Customer Management Institute (ICMI) unveils findings on how the emerging channels can be leveraged to improve the customer experience COLORADO SPRINGS, Colo., July 29, 2013 /PRNewswire/ -- The International Customer Management Institute (ICMI) has released its 2013 research report, Extreme Engagement in the Multichannel Contact Center: Leveraging the Emerging Channels Research Report and Best Practices Guide, including key findings, study results, and guidance on...

2013-06-25 20:22:42

COLORADO SPRINGS, Colo., June 25, 2013 /PRNewswire/ -- International Customer Management Institute (ICMI) - the leading global provider of comprehensive resources for customer management professionals announced today the 2013 Program for the Call Center Demo and Conference in Atlanta, October 21-23, 2013. The 2013 program focuses on "Managing Complexity in Today's Multi-Channel Contact Center." More information can be found at (http://www.icmi.com/CCDEMO). (Photo:...