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Last updated on April 17, 2014 at 15:50 EDT

Latest IQor Stories

2013-07-31 16:31:20

COLORADO SPRINGS, Colo., July 31, 2013 /PRNewswire/ -- ICMI's Call Center Demo & Conference, October 21-23 in Atlanta offers over 50 speakers and 25 sessions across 4 Tracks - providing practical, impartial and immediately actionable education from peers and experts. (Photo: http://photos.prnewswire.com/prnh/20130731/SF56529) Attendees will learn from case studies, workshops, expert led sessions, networking with peers, as well as an opportunity to get a peek inside the Atlanta...

2013-07-18 20:24:16

COLORADO SPRINGS, Colo., July 18, 2013 /PRNewswire/ -- Call centers use speech and text analytics to gather information from recorded calls and messages. This information can help with a business' strategy, process, and operation, as well as call center agent issues. Ultimately it can be a key player in reducing costs and improving the customer experience. (Photo: http://photos.prnewswire.com/prnh/20130718/SF49893) At the ICMI Call Center Demo and Conference, to be held in Atlanta,...

2013-05-30 16:26:00

ICMI Recognizes Call Center for Second Consecutive Year PITTSBURGH, May 30, 2013 /PRNewswire/ -- UPMC Health Plan has received the "2013 Team Award for Best Customer Experience Program" from the International Customer Management Institute (ICMI). The presentation was held earlier this month at the 2013 ICMI's Call Center Awards Dinner and Ceremony in Seattle, Wash. ICMI recognized UPMC Health Plan's call center for being the best in leveraging its people, processes, and technology...

2013-05-15 16:31:02

Top call center organizations and individuals honored in a variety of categories SEATTLE, May 15, 2013 /PRNewswire/ -- Following a highly competitive application process and multiple selection rounds, The International Customer Management Institute (ICMI) announced the Global Call Center Award winners last night at the first annual ICMI Global Call Center Awards Dinner. The event was sponsored by call center industry service providers Jabra and iQor, each of whom had a representative...

2013-04-23 08:43:22

Winners to be recognized at First Annual ICMI Global Call Center Awards Dinner COLORADO SPRINGS, Colo., April 23, 2013 /PRNewswire/ -- Following a highly competitive application process, and multiple selection rounds, The International Customer Management Institute (ICMI) has announced the finalists for its 2013 Global Call Center Awards. These prestigious awards are part of the most comprehensive awards program dedicated to recognizing the achievements of companies, contact...

2013-03-14 08:33:35

Exceptional call centers selected for embodying principles of effective call center management, customer advocacy and employee engagement COLORADO SPRINGS, Colo., March 14, 2013 /PRNewswire/ -- Following a highly competitive application and selection process, The International Customer Management Institute (ICMI) has announced the semi-finalists for its 2013 Global Call Center Awards. These prestigious awards are highly valued within the call center community, with winners...

2011-07-14 06:02:00

NEW YORK, July 14, 2011 /PRNewswire/ -- On Deck (www.ondeckcapital.com), the technology platform that connects Main Street directly to capital, today announced the appointments of Paul Rosen as Senior Vice President of Sales and James Hobson as Senior Vice President of Strategic Partnerships and Platform Solutions. "We are excited to have both Paul and James join the On Deck team," said Brad Kime, president, On Deck. "Both have proven track records in high-growth companies, and as On...

2010-09-30 09:28:00

NEW YORK, Sept. 30 /PRNewswire/ -- Huntsman Gay Global Capital, a leading middle market private equity firm, today announced that it has made a majority investment in iQor Holdings Inc., a global provider of business process outsourcing (BPO) services and the second largest accounts receivable management company in the world. iQor's current management team will remain in place and retain a significant ownership stake in the company. Terms of the private transaction were not disclosed....

2009-12-01 06:00:00

NEW YORK, Dec. 1 /PRNewswire/ -- iQor, a global provider of business process outsourcing (BPO) services, was included in the 2009 InfoWorld 100 Awards Top 100 IT project of 2009 for its biometric-enabled ERP system, TeQ21. This was the first submission for iQor. "We are honored to be recognized among this prestigious list of companies," said Vikas Kapoor, president and CEO of iQor. "TeQ21 is completely transforming the way we do business, allowing us to work faster, smarter and with...

2009-11-17 06:00:00

NEW YORK and MINNEAPOLIS, Nov. 17 /PRNewswire/ -- Signaling a commitment to expand its business in the Twin Cities region, iQor, Inc., a global provider of business process outsourcing services (BPO), announced the opening of a new state-of-the-art facility in Minneapolis that has the capacity for over 1,000 employees. "iQor has deep roots in the Twin Cities," said Vikas Kapoor, President and Chief Executive Officer of iQor. "The region has been a terrific market for us, and will...