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Latest IT service management Stories

2014-07-09 08:33:09

Unisys is only provider to score highest possible rating for value proposition; also earns highest rating for investment to support strategy BLUE BELL, Pa., July 9, 2014 /PRNewswire/ -- Unisys Corporation (NYSE: UIS) today announced that it has been named a "Leader" in IT service management (ITSM) in Forrester Research, Inc.'s June 2014 report "The Forrester Wave((TM)): North American ITSM Implementation Services Providers, Q2 2014." Unisys was one of 13 ITSM services providers...

2014-07-08 12:32:32

Solution Provider Says Proven Best Practices, New Technology Hires are Critical Success Factors NEW YORK, July 8, 2014 /PRNewswire/ -- For many CIOs, an ITSM strategy is a lot like a game of connect-the-dots. They've got a ticketing system for incident management, maybe even the beginnings of a configuration management database (CMDB), and perhaps some cost management functions that could be as simple as a spreadsheet - all valid pieces of ITSM. Too often, however, they are disparate systems...

2014-07-08 04:22:30

Cask among those that "lead the pack" SAN DIEGO, July 8, 2014 /PRNewswire/ -- Cask, a leading Business and Technology Management Consulting firm, was among thirteen select companies that Forrester Research, Inc. invited to participate in The Forrester Wave(TM) North American ITSM Implementation Services Providers, Q2 2014. In this evaluation, Cask was cited as one of only four Leaders in IT Service Management implementation services. Cask was among the highest scoring vendors in...

2014-07-02 12:32:34

Linium announced today that it has received recognition as a leader in providing IT Service Management (ITSM) implementation services. NEW YORK, July 2, 2014 /PRNewswire-iReach/ -- Linium, the award-winning firm in enterprise business transformation, announced today that it has received recognition as a leader in providing IT Service Management (ITSM) implementation services by Forrester Research, Inc. through The Forrester Wave(TM): North American ITSM Implementation Services Providers, Q2...

2014-06-23 23:07:19

Cherwell Software is recognized as “Best for On-premise” ITSM solution by ITSM Review’s group test focused on Change, Configure and Release Management. Colorado Spings, CO (PRWEB) June 23, 2014 The ITSM Review awards Cherwell Service Management® “Best for On-premise” crown in its most recent group test focused on Change, Configure and Release management. This new, competitive analysis, based on questionnaire responses, briefings and end-user perspectives, highlights the...

2014-06-19 16:28:43

Industry leaders join forces to provide innovative guidance for technical service and support effectiveness and efficiency COLORADO SPRINGS, Colo., June 19, 2014 /PRNewswire/ -- HDI and AXELOS today announced the release of a co-branded whitepaper that explores the combined benefits of adhering to Knowledge-Centered Support (KCS(sm))(1) and the IT Infrastructure Library (ITIL®)(2), suites of best practices for IT service management (ITSM). The complimentary whitepaper can be...

2014-06-18 16:28:50

SysAid Recognized for Providing Top Customer Service in the IT Service Management Space TEL AVIV, Israel, June 18, 2014 /PRNewswire/ -- SysAid Technologies Ltd., a leading provider of IT service management (ITSM) solutions, today announced that SysAid has been named "Best Vendor" in the 2014 Service Desk Institute (SDI) IT Service & Support Awards. This award recognizes SysAid for having the most outstanding customer service record in the ITSM industry. The honor was announced at the SDI...

2014-06-13 12:27:01

HERNDON, Va., June 13, 2014 /PRNewswire/ -- Axios Systems, a leading provider of IT Service Management (ITSM) software, announces that its ITSM solution, assyst, has become one of the first products in the world to achieve accreditation for all fifteen PinkVERIFY(TM) ITIL® processes, and the first to do so within a single solution. PinkVERIFY is an internationally recognized ITSM tool suite assessment service. Axios is one of only five companies in the world to gain full...

2014-05-30 23:08:47

Navvia, a 2014 Gartner “Cool Vendor” in IT Operations, will be a sponsor at the Gartner IT Infrastructure & Operations Management Summit, showcasing their latest release that includes many new features and user functionality. (PRWEB) May 30, 2014 Navvia, a leading ITSM software and services company, will be attending the Gartner IT Infrastructure & Operations Management Summit as a sponsor from June 9 – 11, 2014 in Orlando, FL. Navvia will be at the summit demonstrating...

2014-05-22 23:11:08

Cherwell Software and IT industry visionaries host The Science of Metrics roadshow from May 28 to June 5, 2014 in Chicago, Illinois; Boston, Massachusetts; Charlotte, North Carolina; Atlanta, Georgia and Miami, Florida. (PRWEB) May 22, 2014 The Science of Metrics roadshow, hosted by Cherwell Software, is a full-day event designed specifically to enable IT professionals who want to leverage monitoring and metrics to make data-driven decisions instead of merely acting on instinct. Help...


Word of the Day
grass-comber
  • A landsman who is making his first voyage at sea; a novice who enters naval service from rural life.
According to the OED, a grass-comber is also 'a sailor's term for one who has been a farm-labourer.'