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Last updated on April 17, 2014 at 14:33 EDT

Latest J.D. Power and Associates Stories

2014-02-18 12:22:13

J.D. Power and Associates names Lexus most dependable brand for 2011 model year CHATTANOOGA, Tenn., Feb. 18, 2014 /PRNewswire-iReach/ -- There is no shortage of challenges when buying a used car. While consumers can gather information about previous use, accident history and service records from numerous sources, predicting a vehicle's future dependability leaves many prospective car buyers feeling like they are playing a guessing game. Research like J.D. Power and Associates' (JDP)...

2014-02-18 08:20:46

Alabama dealership highlights reliability of luxury vehicle offerings MOBILE, Ala., Feb. 18, 2014 /PRNewswire-iReach/ -- Driving dynamics, creature comforts, styling and amenities are among the many reasons car shoppers choose luxury brands. J.D. Power and Associates' (JDP) recent study points to another, perhaps more important, factor in the search for luxury cars -- dependability. (Photo: http://photos.prnewswire.com/prnh/20140218/MN66009) JDP's annual Dependability Study shows...

2013-11-05 12:20:56

National Ranks Highest in Satisfying Rental Car Customers WESTLAKE VILLAGE, Calif., Nov. 5, 2013 /PRNewswire/ -- Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the least satisfied with their overall rental car experience, according to the J.D. Power 2013 North America Rental Car Satisfaction Study(SM )released today. Now in its 18th year, the study measures overall customer satisfaction with...

2013-10-30 12:21:24

Auto Club of Southern California Insurance Group Ranks Highest in Auto Claims Satisfaction WESTLAKE VILLAGE, Calif., Oct. 30, 2013 /PRNewswire/ -- Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers' improvements in managing the first notice of loss (FNOL) process and providing faster payments to claimants, according to the J.D. Power 2013 U.S. Auto Claims Satisfaction Study(SM )released today. (Logo:...

2013-10-24 08:42:35

Nokia and Samsung Rank Highest in a Tie among Traditional Mobile Phone Manufacturers WESTLAKE VILLAGE, Calif., Oct. 24, 2013 /PRNewswire/ -- High usage activity among traditional mobile phone customers, particularly among those who are more likely to text, increases the likelihood to switch devices, according to the J.D. Power 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study(SM)--Volume 2 released today. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) KEY...

2013-10-17 08:34:52

Apple Smartphone Devices Rank Highest among Customers of AT&T and Verizon Wireless Carriers; Samsung Ranks Highest among Sprint and T-Mobile Customers WESTLAKE VILLAGE, Calif., Oct. 17, 2013 /PRNewswire/ -- Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four performance factors, according to the J.D. Power 2013 U.S. Wireless Smartphone Satisfaction Study(SM)--Volume 2 released today. (Logo:...

2013-10-10 16:20:27

Infiniti Ranks Highest in Automotive Mobile Site Satisfaction among OEM Websites, and Cars.com Ranks Highest among Third-Party Sites WESTLAKE VILLAGE, Calif., Oct. 10, 2013 /PRNewswire/ -- Today's consumers are more mobile and expect all website content to be available on their mobile devices. Automakers and third-party websites are trying to meet that demand by offering rich content on mobile devices similar to that on desktop sites, according to the J.D. Power 2013 Automotive Mobile Site...

2013-09-30 20:21:05

In the news release, J.D. Power Reports: Agents Who Focus Only on Homeowners Insurance Customers Are Missing A Long-Term Opportunity with Renter Customers as Their Needs Grow, issued 30-Sep-2013 by J.D. Power and Associates over PR Newswire, we are advised by the company that Farmers was inadvertently omitted from the "Homeowners Segment." The complete, corrected release follows: J.D. Power Reports: Agents Who Focus Only on Homeowners Insurance Customers Are Missing A Long-Term Opportunity...

2013-09-30 16:25:01

OAKLAND, Calif., Sept. 30, 2013 /PRNewswire/ -- For the fifth consecutive year, Kaiser Permanente's mail-order pharmacy was ranked highest in customer satisfaction by the J.D. Power and Associates 2013 National Pharmacy Study(SM). (Logo: http://photos.prnewswire.com/prnh/20130718/SF49717LOGO) The J.D. Power study measures customer satisfaction with pharmacies based on responses from more than 13,500 customers who filled a new prescription or refilled a current prescription in...

2013-09-30 04:21:55

WESTLAKE VILLAGE, Calif., Sept. 30, 2013 /PRNewswire/ -- Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance changes--such as having a family or purchasing a home or additional car--according to the J.D. Power 2013 U.S. Household Insurance and Bundling Study(SM )released today. (Logo:...