Latest J.D. Power and Associates Stories

Esurance, Progressive and GEICO Websites Receive High Shopping and Servicing Scores WESTLAKE VILLAGE, Calif., May 22, 2013 /PRNewswire/ -- Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation Study(SM) (IWES) released today. The study measures online customer experiences while performing...

SEATTLE, May 15, 2013 /PRNewswire/ -- Alaska Airlines ranked highest in airline customer satisfaction among traditional network carriers for the sixth consecutive year by J.D. Power and Associates in its 2013 North America Airline Satisfaction Study(SM). The airline also ranked highest in J.D. Power and Associates' annual segment rankings between 2008 and 2012. "We're honored to receive this prestigious recognition from our customers," said Alaska Air Group President and CEO Brad...

-- New York's Hometown Airline(TM), known for value-added amenities like free TVs, comfy leather seats with lots of legroom and a free first-checked bag, earns highest score by traveling public -- NEW YORK, May 15, 2013 /PRNewswire/ -- New York-based JetBlue Airways (Nasdaq: JBLU) today was awarded highest honors in airline customer satisfaction among low-cost carriers by J.D. Power and Associates 2013 North America Airline Satisfaction Study(SM), an estimable recognition the carrier...

Alaska Airlines and JetBlue Airways Maintain the Highest Rankings in Their Respective Segments WESTLAKE VILLAGE, Calif., May 15, 2013 /PRNewswire/ -- Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction Study(SM )released today. KEY FINDINGS Overall passenger satisfaction with North American airlines improves to 695, which is up 14...

Study marks the fourth time insurer is ranked highest in auto insurance shopping ERIE, Pa., April 29, 2013 /PRNewswire/ -- Erie Insurance received top honors on the J.D. Power and Associates' 2013 Insurance Shopping Study(SM), which evaluates the experience of customers buying a new car insurance policy. This is the seventh year J.D. Power has issued its auto insurance shopping study and the fourth time Erie Insurance has ranked highest. The other years were 2008, 2009 and 2010....

Erie Insurance Ranks Highest in Customer Satisfaction with the Auto Insurance Purchase Experience WESTLAKE VILLAGE, Calif., April 29, 2013 /PRNewswire/ -- While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study,...

Genentech Ranks Highest in Physician Satisfaction with Biopharmaceutical Manufacturers WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer Experience Study--Oncology(SM )released today....

Apple Ranks Highest in Owner Satisfaction with Tablet Devices for a Second Consecutive Time WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction Study(SM)--Volume 1 released today. (Logo:...

Autonomous Driving Technology Continues to Gain Consumer Interest WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural language voice activation and a variety of infotainment features for their next vehicle, according to the J.D. Power and Associates 2013 U.S. Automotive Emerging Technologies Study(SM) released today. (Logo:...

WESTLAKE VILLAGE, Calif., April 19, 2013 /PRNewswire/ -- The new-vehicle retail sales pace in April remains in a healthy holding pattern as buyers continue to replace aging vehicles, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(®) (PIN) and LMC Automotive. (Photo: http://photos.prnewswire.com/prnh/20130419/LA97807-INFO) (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) Retail Light-Vehicle...