Latest J.D. Power & Associates Stories

Overall Auto Industry Improves With Lexus Leading In Quality
2012-06-21 12:27:42

John Neumann for redOrbit.com Toyota´s luxury brand Lexus tops the latest J.D. Power & Associates survey of new car owners citing the fewest problems per 100 vehicles. Lexus was followed by two other high-end carmakers, Jaguar and Porsche for second place, with Cadillac and Honda rounding out the top five, writes Tom Krishner, AP Auto Writer. Despite the increase in quality and owner satisfaction scores posted by most automakers, there is a growing number of complaints about...

2009-07-17 13:45:00

RALEIGH, N.C., July 17 /PRNewswire-FirstCall/ -- Progress Energy Carolinas was ranked third in the South region and seventh in the nation in the latest J.D. Power & Associates survey of residential customers, announced July 16. (Logo: http://www.newscom.com/cgi-bin/prnh/20020923/CHM008LOGO-c ) The 2009 Electric Utility Residential Customer Satisfaction Survey is based on responses from more than 79,500 online interviews conducted from July 2008 through May 2009 among residential...

2009-02-19 16:30:00

USAA, Jaguar, Lexus and The Ritz-Carlton round out the top 5 NEW YORK, Feb. 19 /PRNewswire/ -- Amazon.com, Jaguar, and Lexus top BusinessWeek's third annual ranking of "Customer Service Champs." The BusinessWeek list ranks the best providers of customer service and digs into the techniques, strategies, and tools they use to deliver great service. Amazon, which beat out USAA for the number one spot this year, has earned a reputation for strong service by letting customers get what they want...

Word of the Day
  • A cloth or covering, more or less ornamented, laid over the saddle or furniture of a horse, especially of a sumpter-horse or horse of state.
  • Clothing, especially sumptuous clothing; equipment; outfit.
  • To cover with a caparison, as a horse.
  • To dress sumptuously; adorn with rich dress.
This word ultimately comes from the Medieval Latin 'cappa,' cloak.