Latest J. D. Power Stories
Esurance, Progressive and GEICO Websites Receive High Shopping and Servicing Scores WESTLAKE VILLAGE, Calif., May 22, 2013 /PRNewswire/ -- Automotive insurance customers indicate that using insurance company websites to service an existing policy is generally easier than using them to shop for a policy, according to the J.D. Power & Associates 2013 Insurance Website Evaluation Study(SM) (IWES) released today. The study measures online customer experiences while performing...
SEATTLE, May 15, 2013 /PRNewswire/ -- Alaska Airlines ranked highest in airline customer satisfaction among traditional network carriers for the sixth consecutive year by J.D. Power and Associates in its 2013 North America Airline Satisfaction Study(SM). The airline also ranked highest in J.D. Power and Associates' annual segment rankings between 2008 and 2012. "We're honored to receive this prestigious recognition from our customers," said Alaska Air Group President and CEO Brad...
Study marks the fourth time insurer is ranked highest in auto insurance shopping ERIE, Pa., April 29, 2013 /PRNewswire/ -- Erie Insurance received top honors on the J.D. Power and Associates' 2013 Insurance Shopping Study(SM), which evaluates the experience of customers buying a new car insurance policy. This is the seventh year J.D. Power has issued its auto insurance shopping study and the fourth time Erie Insurance has ranked highest. The other years were 2008, 2009 and 2010....
Erie Insurance Ranks Highest in Customer Satisfaction with the Auto Insurance Purchase Experience WESTLAKE VILLAGE, Calif., April 29, 2013 /PRNewswire/ -- While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study,...
Genentech Ranks Highest in Physician Satisfaction with Biopharmaceutical Manufacturers WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer Experience Study--Oncology(SM )released today....
Autonomous Driving Technology Continues to Gain Consumer Interest WESTLAKE VILLAGE, Calif., April 25, 2013 /PRNewswire/ -- Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural language voice activation and a variety of infotainment features for their next vehicle, according to the J.D. Power and Associates 2013 U.S. Automotive Emerging Technologies Study(SM) released today. (Logo:...
Appraisal and Settlement Times Are Taking Longer WESTLAKE VILLAGE, Calif., April 18, 2013 /PRNewswire/ -- Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction Study(SM)--Wave 2 released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) KEY FINDINGS Overall satisfaction with the auto insurance claims process...
Benjamin Moore Ranks Highest in Satisfying Interior Paint Customers for a Third Consecutive Year; Sherwin-Williams Ranks Highest among Paint Retailers WESTLAKE VILLAGE, Calif., April 16, 2013 /PRNewswire/ -- Application drives customer satisfaction with paint brands, while availability and courtesy of staff drives customer satisfaction with paint retailers, according to the J.D. Power and Associates 2013 U.S. Interior Paint Satisfaction Study(SM )released today. (Logo:...
WESTLAKE VILLAGE, Calif., April 10, 2013 /PRNewswire/ -- An increasing number of customers are using their mobile device to access their utility's website, which is a less satisfying experience than their experience on a desktop computer, according to the J.D. Power and Associates 2013 Utility Website Evaluation Study(SM )(UWES) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) KEY FINDINGS Overall customer satisfaction with the usefulness of...
CHICAGO, April 4, 2013 /PRNewswire/ -- Cars.com, the premier online resource for buying and selling new and used cars, announced today that it has been ranked Highest Third-Party Automotive Website by J.D. Power and Associates. The inaugural study, conducted with more than 4,000 used- and new-car purchase intenders, measures the usefulness of third-party automotive websites during the new- and used-vehicle shopping process by examining four key measures (in order of importance):...
