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Last updated on April 20, 2014 at 21:20 EDT

Latest J. D. Power Stories

2014-04-10 12:20:42

Toyota Ranks Highest in Social Media Auto Consumer Satisfaction WESTLAKE VILLAGE, Calif., April 10, 2014 /PRNewswire/ -- Social media provides consumers the opportunity to engage with companies to gather information and address customer issues. It also plays a critical role in driving consumer purchase and service decisions across all generational groups in the automotive marketplace, according to the J.D. Power 2014 Social Media Benchmark Study(SM)--Auto released today....

2014-04-02 12:23:11

LOS ANGELES, April 2, 2014 /PRNewswire/ -- For the second consecutive year, Southern California Gas Co. (SoCalGas) has received the highest business customer satisfaction ranking among natural gas utilities in the Western United States, according to the J.D. Power 2014 Gas Utility Business Customer Satisfaction Study(SM). "The recognition by J.D. Power honors the hard work and dedication of more than 8,000 SoCalGas employees who provide safe, reliable and outstanding service to our...

2014-03-20 08:21:28

WESTLAKE VILLAGE, Calif., March 20, 2014 /PRNewswire/ -- New-vehicle retail sales in March are showing signs of improvement, following slower-than-expected sales in the first two months of 2014, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. http://photos.prnewswire.com/prnvar/20130605/LA26502LOGO Retail Light-Vehicle SalesNew light-vehicle retail sales are expected to reach 1.19 million units in March--a 7 percent increase compared with...

2014-03-19 12:21:36

WESTLAKE VILLAGE, Calif., March 19, 2014 /PRNewswire/ -- J.D. Power and DealerRater today announced an alliance to integrate each company's capabilities in order to quickly provide comprehensive vehicle shopper feedback to automotive dealers. http://photos.prnewswire.com/prnvar/20130605/LA26502LOGO J.D. Power is a global marketing information services company best known for its Voice of the Customer research. The company's quality and satisfaction measurements are based on...

2014-03-03 23:04:01

Florida-focused Health Plan One of 50 U.S. Companies to Receive this Distinction, Spanning Nine Industries Miami (PRWEB) March 03, 2014 J.D. Power has named AvMed to its elite list of 2014 Customer Champions as one of just 50 U.S. companies to earn the service excellence honor this year. To qualify for inclusion on this distinguished list of customer service standouts, a company must excel not only within its own industry, but also among the nine industries J.D. Power includes in its...

2014-03-03 12:24:32

J.D. Power Recognizes 50 Brands as 2014 Customer Champions WESTLAKE VILLAGE, Calif., March 3, 2014 /PRNewswire/ -- Companies that exceed their customers' expectations know that outstanding customer service doesn't just happen; it's carefully planned. J.D. Power, in conjunction with FORTUNE Custom Publishing, today recognized 50 companies that demonstrate the ability to provide the highest level of customer service based on their most important critics--their customers....

2014-02-21 08:20:21

Average New-Vehicle Retail Transaction Prices and Industry Revenue Are on Target to Set February Records WESTLAKE VILLAGE, Calif., Feb. 21, 2014 /PRNewswire/ -- Retail light-vehicle sales in February are showing signs of improvement from January and the first week of this month, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. (Logo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) Retail Light-Vehicle SalesThough severe weather in...

2014-02-13 08:21:44

Acura Awarded Top Honor for Second Consecutive Time TORRANCE, Calif., Feb. 13, 2014 /PRNewswire/ -- Acura has been awarded the highest ranking in the semiannual J.D. Power Manufacturer Website Evaluation Study(SM )- Winter, a leading examination of automotive manufacturer websites. This is Acura's second consecutive highest ranking in manufacturer website satisfaction from J.D. Power. (Photo: http://photos.prnewswire.com/prnh/20140213/LA64580) (Logo:...

2014-01-24 08:21:04

WESTLAKE VILLAGE, Calif., Jan. 24, 2014 /PRNewswire/ -- Demand for new vehicles remains strong and sales growth continues, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive. (Photo: http://photos.prnewswire.com/prnh/20130605/LA26502LOGO) Retail Light-Vehicle SalesNew-vehicle retail sales in January are expected to reach 847,400, a 3 percent increase from January 2013. The January 2014 seasonally adjusted annualized rate (SAAR) for retail...

2013-12-19 20:20:31

In the news release, J.D. Power and LMC Automotive Report: After Slow Start, New-Vehicle Sales in December Poised for a Strong Close, issued 19-Dec-2013 by J.D. Power over PR Newswire, we are advised by the company that the December new-vehicle retail sales estimate should be 1,134,600, rather than 1,034,600 as originally issued inadvertently. The complete, corrected release follows: J.D. Power and LMC Automotive Report: After Slow Start, New-Vehicle Sales in December Poised for a Strong...