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Latest Jakob Nielsen Stories

2012-01-10 09:00:00

NEW YORK, Jan. 10, 2012 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time chat, voice and content solutions that increase conversions and improve customer experience, today announced it has been selected as having one of the world's ten best intranets for 2012, by leading user-experience research firm Nielsen Norman Group, in its annual intranet design contest. The results are highlighted in Nielsen Norman Group's report, "Intranet Design Annual 2012: The...

Amazon Promises Fixes For Kindle Fire Issues
2011-12-12 09:49:30

Gadget aficionados love a chance to try out the latest and greatest devices from the tech world. However they also know that the first model of any device is more than likely to come with teething issues and the new Kindle Fire is no exception. Some of the complaints may seem trivial, the off switch is easy to hit by accident, the reader has no external volume control and web pages take a longer time to load than many would like, reports David Streitfeld for the NY Times. Other issues...

2009-09-23 10:23:00

LEXINGTON, Mass., Sept. 23 /PRNewswire/ -- Gomez, Inc. (www.gomez.com), the leader in Web application experience management, and the Nielsen Norman Group, experts in user experiences, will participate in a Target Marketing Group Webinar designed to help Web marketers and publishers optimize their visitors' Web experiences. When: Tuesday, October 13, 2009, 2:00 P.M. E.D.T. Presenters: Amy Schade, Director, Nielsen Norman Group and Matt Poepsel, Vice President of Performance Strategies,...

2008-08-26 12:00:55

Nielsen Norman Group (NNg) has named Seating Management, an online reservation and seating management application for restaurants developed by the Magellan Network (TMN), to its list of the 10 best-designed application user interfaces for 2008. The list comprises submissions from companies around the world. Winning applications were recognized for their emphasis on user experience to meet the exact needs of the customer, without the burden of unnecessary features and technology. TMN,...

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2008-05-24 19:20:00

New research shows that people are becoming more selfish on the Web. According to the annual report from Jakob Nielsen, an expert in Web trends, web surfers are becoming less patient. When it comes to finding the site they need, people would rather get to the chase than pay attention to promotions designed to catch their attention. Success rates measuring whether people achieve what they set out to do online are now about 75%, said Dr Nielsen. This figure stood at 60% in 1999. There were two...

2007-10-23 06:00:30

By Cappel, James J Huang, Zhenyu ABSTRACT Web usability advocates stress the importance of clarity, simplicity, and consistency in web design so that users can perform desired operations efficiently and effectively. If a website lacks these characteristics, users may become confused or frustrated and "take their business" to competing sites. Usability advocates have made anecdotal observations about the extent to which websites follow "good" design practices. However, there have been few...

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2007-02-10 00:10:00

NEW YORK -- At Yahoo's finance site, stock quotes update automatically and continually, the numbers flashing green and red as prices rise and fall. Wall Street investors can easily leave a single Web page up all day. Ajax - the software trick used on the page, Yahoo Inc. (YHOO)'s e-mail service and elsewhere - is enabling flashier, more convenient sites. It's also contributing to Yahoo's decline in page views, a yardstick long used for bragging rights and advertising sales. "These...