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Last updated on April 17, 2014 at 12:46 EDT

Latest Kana Software Stories

2014-02-20 23:02:38

Focuses on Providing a Seamless Customer Experience across Multiple Touch Points -Event Offers Series of Ten Expert-Led Webcasts, Exhibits by Leading Solution Providers Sarasota, Florida (PRWEB) February 20, 2014 CRMXchange presents the 4th Annual Multi-Channel and Cloud Virtual Contact Center Conference. This 4 day online event, held March 17-20, http://ecrmevents.com, spotlights proven best practices for creating customer loyalty and retention strategies. Customers are not only...

2014-02-03 16:27:41

MENLO PARK, Calif., Feb. 3, 2014 /PRNewswire/ -- Accel?KKR, a technology?focused private equity investment firm, today announced that Verint® Systems Inc. (NASDAQ: VRNT) has completed its previously announced acquisition of KANA Software, Inc., a portfolio company of Accel-KKR, for $514.2 million in cash. "Accel-KKR was an extraordinary partner to the KANA management team following the acquisition that brought the company private in December 2009," said Mark Duffell, KANA's CEO....

2013-11-21 23:28:45

KANA to present a webinar that focuses on customer service engagement trends and predictions regarding customer experience management and supporting technologies heading into 2014. Cincinnati, OH (PRWEB) November 21, 2013 Based on recent findings from a global customer service research initiative, this webinar will examine where customer service channel engagement is heading, compare and contrast the latest trends with previous findings and help justify customer experience initiatives for...

2013-02-28 23:03:09

CRMXchange March Activities: Evolving Role of Contact Centers, Latest Tech Demos, Multi-Channel/Cloud Virtual Conference Montvale, NJ (PRWEB) February 28, 2013 The contact center is transitioning. Instead of being viewed as a cost center, it is now being looked upon as a powerful business intelligence resource, delivering critical data that impacts every facet of an organization´s performance. The use of Interaction Analytics is a driving force in this metamorphosis, enabling contact...

2012-10-16 04:03:45

Kana Pipeline awarded LEED Platinum-designed contract to install underground pipeline for Birch Hills Apartment Homes in Brea, CA. Groundbreaking ceremony taking place Monday, October 15, 2012. This new residential community is expected to be complete by August 2013. Brea, CA (PRWEB) October 15, 2012 One of California´s largest affordable housing developers, Jamboree Housing Corporation, has announced another ground breaking celebration being held Monday, October 15, 2012 at the site...

2012-03-12 13:00:00

Info-Tech Research Group finds KANA and Moxie Software Champions of the Customer Service Knowledge Management market noting convergence of self and assisted service for smartphones as the next big market trend. London, ON (PRWEB) March 12, 2012 Info-Tech Research Group´s recently released Customer Service Knowledge Management (CSKM) Vendor Landscape report names KANA and Moxie Software as market Champions. These innovative vendors are pushing the CSKM market forward with converged...

2011-08-03 08:00:00

SAN MATEO, Calif., Aug. 3, 2011 /PRNewswire/ -- NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced the details of an upcoming webinar designed to help companies learn how to adapt to key changes that are transforming revenue models in the software industry. The webinar, "Adapting Your Business Strategies to Today's New Software Revenue Models," will feature leading analyst Amy Konary, Research Vice President at IDC,...

2011-03-30 11:00:00

SUNNYVALE, Calif., March 30, 2011 /PRNewswire/ -- KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 - April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA's new approach to deliver adaptive service experience with KANA SEM. Features include: Agent...

2011-02-03 11:01:00

SUNNYVALE, Calif., Feb. 3, 2011 /PRNewswire/ -- Lagan, part of KANA Software and the global leader in government to citizen (G2C) technology, today announced that Minneapolis 311, the only number residents need to use for City information and services, has received its 2 millionth call. "Reaching this milestone demonstrates that the public has embraced 311 as the go-to source for information and services," said Don Stickney, Director, Minneapolis 311. "From graffiti and snow removal, to...

2010-09-30 06:40:00

BOSTON, Sept. 30 /PRNewswire/ -- Brick Street Software introduced Enterprise Marketing Automation (EMA) version 7.5. In EMA, users draw their customer-facing marketing processes, and EMA executes them automatically, for true automated one-to-one marketing. EMA 7.5 extends this best-of-breed functionality with the following features and enhancements: Mobile Marketing: Multi-channel inbound support allows customers to respond to campaigns anywhere, anytime, using any kind of mobile...