Latest Kana Software Stories
CRMXchange March Activities: Evolving Role of Contact Centers, Latest Tech Demos, Multi-Channel/Cloud Virtual Conference Montvale, NJ (PRWEB) February 28, 2013 The contact center is transitioning. Instead of being viewed as a cost center, it is now being looked upon as a powerful business intelligence resource, delivering critical data that impacts every facet of an organization’s performance. The use of Interaction Analytics is a driving force in this metamorphosis, enabling contact...
Kana Pipeline awarded LEED Platinum-designed contract to install underground pipeline for Birch Hills Apartment Homes in Brea, CA. Groundbreaking ceremony taking place Monday, October 15, 2012. This new residential community is expected to be complete by August 2013. Brea, CA (PRWEB) October 15, 2012 One of California’s largest affordable housing developers, Jamboree Housing Corporation, has announced another ground breaking celebration being held Monday, October 15, 2012 at the site of...
Info-Tech Research Group finds KANA and Moxie Software Champions of the Customer Service Knowledge Management market noting convergence of self and assisted service for smartphones as the next big market trend. London, ON (PRWEB) March 12, 2012 Info-Tech Research Group’s recently released Customer Service Knowledge Management (CSKM) Vendor Landscape report names KANA and Moxie Software as market Champions. These innovative vendors are pushing the CSKM market forward with converged...
SAN MATEO, Calif., Aug. 3, 2011 /PRNewswire/ -- NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced the details of an upcoming webinar designed to help companies learn how to adapt to key changes that are transforming revenue models in the software industry. The webinar, "Adapting Your Business Strategies to Today's New Software Revenue Models," will feature leading analyst Amy Konary, Research Vice President at IDC,...
SUNNYVALE, Calif., March 30, 2011 /PRNewswire/ -- KANA Software, Inc., a world leader in software solutions for Service Experience Management (SEM), today announced that it will be participating and exhibiting at the GARTNER Customer 360 Summit in Los Angeles, CA on March 30 - April 1, 2011. Is your IT equipped to deliver agile customer service? Visit KANA in Booth CC to learn about KANA's new approach to deliver adaptive service experience with KANA SEM. Features include: Agent Desktop,...
SUNNYVALE, Calif., Feb. 3, 2011 /PRNewswire/ -- Lagan, part of KANA Software and the global leader in government to citizen (G2C) technology, today announced that Minneapolis 311, the only number residents need to use for City information and services, has received its 2 millionth call. "Reaching this milestone demonstrates that the public has embraced 311 as the go-to source for information and services," said Don Stickney, Director, Minneapolis 311. "From graffiti and snow removal, to...
BOSTON, Sept. 30 /PRNewswire/ -- Brick Street Software introduced Enterprise Marketing Automation (EMA) version 7.5. In EMA, users draw their customer-facing marketing processes, and EMA executes them automatically, for true automated one-to-one marketing. EMA 7.5 extends this best-of-breed functionality with the following features and enhancements: Mobile Marketing: Multi-channel inbound support allows customers to respond to campaigns anywhere, anytime, using any kind of mobile...
Additional Choice for KANA Customers in Asian and European Markets TORONTO, June 30 /PRNewswire/ -- Brick Street Software announced that it has signed a reseller agreement with KANA Software, a Silicon Valley-based leader in multi-channel customer service solutions. Under this agreement, Brick Street will resell KANA's software products, and provide support, integration, and professional services for the complete KANA product line. This agreement is effective immediately in all European...
