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Latest Linda Hirneise Stories

2008-06-18 15:00:00

By Donna Hogan, The Tribune, Mesa, Ariz. Jun. 18--Consumers were unhappy with U.S. airlines even before they slashed flights, services and jobs, and started charging for previously free amenities. And they dislike Tempebased US Airways more than any other big carrier except Northwest and United. That's according to J.D. Power's annual survey of airline satisfaction, conducted between April 2007 and March and released Tuesday. The survey takers talked with nearly 20,000 passengers,...

2008-06-18 06:00:20

By Jessica Hopper, The Miami Herald Jun. 18--Customer service, not higher fares and additional fees, is the reason passengers' satisfaction with airlines is at its lowest level in three years, according to a new study by J. D. Power and Associates. The decline in satisfaction with "people" factors -- courteousness, helpfulness, friendliness and knowledge of airline staff -- was more than twice as great as the decline in satisfaction with price, the consumer research firm reported. "We...


Word of the Day
call-note
  • The call or cry of a bird or other animal to its mate or its young.
'Call-note' is newer than 'bird-call,' which originally referred to 'an instrument for imitating the note of birds' but now also refers to 'the song or cry of a bird.'
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