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Latest MARY PAULSELL Stories

2008-08-30 15:00:21

By MARY PAULSELL How many times have you complained about a product or service and then dismissed your unhappiness with a shrug and a comment: "If they had asked me about this, I could have told them ... but, well, they didn't ask me." Well, they're starting to. Consumer-driven innovation - or simply asking what customers want - has gained traction in recent years. Seems rather obvious, doesn't it? But for many decades, consumer goods and services were designed around what company...


Word of the Day
barratry
  • The offense of persistently instigating lawsuits, typically groundless ones.
  • An unlawful breach of duty on the part of a ship's master or crew resulting in injury to the ship's owner.
  • Sale or purchase of positions in church or state.
This word ultimately comes from the Old French word 'barater,' to cheat.
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