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Latest Nexidia Stories

2014-09-25 08:27:55

"Next-Generation" Solutions Distinguished by Combination of LVCSR, Phonetic Indexing and Neural Networking Capabilities ATLANTA, Sept. 25, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that a recently published research perspective from Ventana Research validates the company's market-leading technological approach to understanding and improving the customer experience. The research perspective...

2014-09-02 08:35:15

Company's Interaction Analytics Innovation Honored by Speech Technology Magazine and TMC's CUSTOMER Magazine ATLANTA, Sept. 2, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that the company has earned awards from two of the industry's most prominent publications. Speech Technology magazine recently named Nexidia a winner of their 2014 Star Performers Awards and TMC's CUSTOMER Magazine once...

2014-08-04 08:33:35

Nexidia Ensures Compliance, Drives Dramatically Improved Agent Performance, Service Quality, and Marketing Effectiveness ATLANTA, Aug. 4, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Ovum case study that details how Atlantic Coast Media Group (ACMG) leveraged Nexidia Interaction Analytics to ensure enterprise compliance while driving dramatically improved agent performance, service...

2014-07-24 08:43:03

ATLANTA, July 24, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced enhancements to Nexidia Live Collection Assistant, the real-time monitoring and alerting solution designed specifically for the collections industry. The newly-announced features expand the solution capabilities, improve the user experience, and provide additional tactical and compliance advantages to collection centers. Nexidia...

2014-06-30 08:35:19

Highlights "Next Generation" Metrics-Based Performance Management and Neural Phonetic Speech Analytics(TM) Capabilities ATLANTA, June 30, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced two new Saddletree Research notes that preview Nexidia Interaction Analytics 11.0, which "represents the next generation of speech analytics solutions in the enterprise." Outlining the advanced features of the...

2014-06-09 08:36:15

Nexidia Helps Optimize Service Delivery, Leads Transformation Into a Responsive, Customer-Centric Organization ATLANTA, June 9, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Ovum case study that details how a global financial services provider leveraged Nexidia Interaction Analytics to help reinvent the company to become a more responsive, customer-centric enterprise. With Nexidia, the...

2014-04-24 08:30:46

Panel Focusing on Evolving Customer Experience, to Feature Industry Leaders From Comcast, Cox, and Suddenlink ATLANTA and DENVER, April 24, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and The Cable Center, the nonprofit educational arm of the cable industry, today announced they will present at The Cable Show 2014, which will be held at the Los Angeles Convention Center from April 29--May 1, 2014. Jana...

2014-04-08 08:37:38

April 17 Webinar to Feature Real World Illustration of Leveraging Untapped Value of Contact Center Data to Drive Insights, Strengthen Customer Relationship ATLANTA, April 8, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced an upcoming webinar focused on how forward thinking enterprises are tapping into their customer interaction data to achieve unprecedented levels of customer intimacy--resulting in...

2014-03-31 08:34:33

New Case Study Details Leading UK Telecommunications Company's Success in Developing Unprecedented Customer Analytics Capabilities ATLANTA, March 31, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced a new Frost & Sullivan case study that highlights TalkTalk's use of Nexidia to harness the power of big data, including analyzing traditional customer interaction data, to gain a more...

2014-03-11 08:32:07

Panel Discussions to Focus on Leveraging Speech Analytics to Boost Patient Satisfaction, Mitigate Enterprise Risk in Health Care Industry ATLANTA, March 11, 2014 /PRNewswire/ -- Nexidia, the leading provider of customer interaction analytics solutions for business transformation, today announced that the company will present at ACA International's 2014 Spring Forum and Expo. Scheduled for March 19-21, 2014 in Scottsdale, Arizona, the health care-focused event will host more than 300...


Word of the Day
caparison
  • A cloth or covering, more or less ornamented, laid over the saddle or furniture of a horse, especially of a sumpter-horse or horse of state.
  • Clothing, especially sumptuous clothing; equipment; outfit.
  • To cover with a caparison, as a horse.
  • To dress sumptuously; adorn with rich dress.
This word ultimately comes from the Medieval Latin 'cappa,' cloak.
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