Latest Press Ganey Associates Inc. Stories
Focus on Improving Nurse Communication Can Positively Impact Other Measures SOUTH BEND, Ind. and BOSTON, May 7, 2013 /PRNewswire/ -- Hospitals could potentially affect 15 percent of their value-based purchasing (VBP) incentive payments by focusing their improvement efforts on one metric, according to a new study released by Press Ganey Associates, Inc. In the second of its Performance Insights series, Press Ganey, the leading patient experience improvement firm, has identified nurse...
SOUTH BEND, Ind., April 30, 2013 /PRNewswire/ -- Press Ganey Associates, Inc. announced today that Dr. Thomas H. Lee will join Press Ganey as chief medical officer. Dr. Lee joins Press Ganey from Partners HealthCare, a not-for-profit, integrated health care delivery system in Boston where he was network president and chief executive officer for Partners Community HealthCare, Inc. Dr. Lee, a practicing physician, health care executive, and published author, brings more than three...
Resident, Family and Employee Satisfaction Measures to Inform State's Incentive Programs SOUTH BEND, Ind., April 3, 2013 /PRNewswire/ -- The State of Indiana has signed a multi-year agreement with Press Ganey to conduct nursing facility satisfaction surveys; the process will be managed by Indiana's Family & Social Services Administration's Division of Aging and the Office of Medicaid Policy and Planning. Indiana will use results of the nursing facility resident, family or friend...
Provides Framework for Redefining and Improving the Patient Experience SOUTH BEND, Ind., March 27, 2013 /PRNewswire/ -- A new report from Press Ganey reveals the value of capturing every patient's voice in order to focus efforts on enhancing the quality and safety of care. The report, 2013 Strategic Insights: Targeted Performance Improvement, identifies new thinking and analytical approaches that organizations can adopt to efficiently and effectively enhance performance. Press Ganey,...
Partnership Will Focus on Patient Experience Across the Continuum of Care SOUTH BEND, Ind., Feb. 28, 2013 /PRNewswire/ -- MetroHealth System has signed a multi-year agreement with Press Ganey to provide improvement solutions for its medical center, rehabilitation hospital, outpatient surgery center and network of 16 health centers. By capturing the voice of the patient across the continuum of care, Press Ganey and MetroHealth will be able to identify areas of opportunity and...
"Father of Personalized Medicine" Brings Unique Experience to Board SOUTH BEND, Ind., Feb. 27, 2013 /PRNewswire/ -- Press Ganey Associates, Inc. today announced the addition of renowned health care visionary Ralph Snyderman, MD, to its Board of Directors. Dr. Snyderman, Chancellor Emeritus and James B. Duke Professor of Medicine at Duke University, brings a unique perspective to the Board having led one of the most successful integrated academic health systems in the country and...
SOUTH BEND, Ind., Jan. 30, 2013 /PRNewswire/ -- Press Ganey Associates, Inc. announced today it reached a multi-year agreement to provide access to patient satisfaction survey services for the physician clients of Capson Physicians Insurance, a national medical malpractice insurance carrier. This agreement enables Capson's base of smaller physician practices to leverage the methodology, benchmarking and improvement tools of Press Ganey, a leader in improving the patient experience....
SOUTH BEND, Ind., Jan. 22, 2013 /PRNewswire/ -- Press Ganey Associates, Inc., a leader in improving the patient experience, today named Christina Dempsey the Chief Nursing Officer. Dempsey will further Press Ganey's engagement with physician and nurse leadership and frontline caregivers to drive meaningful, sustainable improvement in the patient experience. Dempsey, a registered nurse with more than 25 years of experience, will leverage the company's deep competencies and unique...
SOUTH BEND, Ind., Jan. 11, 2013 /PRNewswire/ -- Press Ganey Associates, Inc. today announced that it signed Catholic Health Partners to a multi-term agreement to provide census-based surveying as a means of more fully capturing the voice of the patient. By collecting this deeper data, Press Ganey and Catholic Health Partners will be able to develop actionable insights designed to improve the quality, safety and cost of the patient experience. Catholic Health Partners is the largest...
SOUTH BEND, Ind., Jan. 10, 2013 /PRNewswire/ -- Press Ganey Associates, Inc., a recognized leader in improving the patient experience, announced today that it has named Jonathan Black as the new chief operating officer and Paul Worland as president of operations. Black, who joined the company in 2012, brings expertise in managing operations of complex health care organizations and in integration, operational alignment, and implementation of efficiencies. As chief operating officer,...
