Latest Returning Stories

NEW YORK, Jan. 15, 2013 /PRNewswire/ -- National Retail Federation Convention -- A new IBM (NYSE: IBM) study of 26,000 global consumers released today at the 2013 National Retail Federation Convention (#IBMNRF) found they are diversifying the way they shop for and acquire goods, becoming increasingly open to buying both online and in-store depending on their needs at time of purchase. While more than 80 percent of shoppers chose the store to make their last non-grocery purchase,...

CINCINNATI and ATLANTA, Jan. 11, 2013 /PRNewswire/ -- PCMS, a leading global provider of next generation point of sale solutions, and TransactionTree, a leading provider of electronic receipt solutions, are pleased to announce the formation of a strategic partnership that will jointly build upon point of sale and eReceipt technologies from both companies. "Our partnership with TransactionTree reinforces our ongoing commitment to providing retailers with a full spectrum of retail...

ChainDrive Mobile Assistant allows sales associates to instantly engage with customers and privides real-time detailed product and customer look-up. Montreal, Quebec (PRWEB) January 10, 2013 Multidev Technologies Inc., developers of fully-integrated ERP solutions for retail, e-tail and wholesale announced today that they will be unveiling their ChainDrive Mobile Assistant at NRF’s 2013 Big Show and Conference in New York taking place Monday, January 14 and Tuesday, January 15, 2013 in...

Investigating the most customer-friendly retail return policies, leading personal finance expert, Casey Bond of GoBankingRate.com, finds 10 retailers that make it easy to return unwanted Christmas gifts with their best return policies. EL SEGUNDO, CA (PRWEB) December 25, 2012 Leading up to Christmas, it’s all about finding the best savings and sales. But once all the presents are unwrapped, focus shifts to finding ways to turn unwanted gifts into cash, gift cards, and wished-for items....

Plus, free apps that can make the return process easier YONKERS, N.Y., Dec. 18, 2012 /PRNewswire-USNewswire/ -- Returns are bound to happen, especially around the holidays. To make the process as pain-free as possible, the January 2013 issue of ShopSmart magazine, the quick and easy guide from Consumer Reports, has identified pitfalls shoppers should steer clear of so they don't get stuck with unwanted items. The report also names four free apps that can organize paper and digital...

PHILADELPHIA, Dec. 14, 2012 /PRNewswire/ -- A new survey of online shoppers revealed consumers have higher expectations of online shopping than ever before. ShopRunner, which brings together a network of retailers to deliver powerful shopping services, conducted the survey to understand today's online shopping drivers and found that consumers are not concerned solely about free shipping on purchases, but free return shipping is increasingly at the forefront of their needs. (Logo:...

ATLANTA, Dec. 12, 2012 /PRNewswire/ -- Innotrac Corporation (NASDAQ: INOC), a best-of-breed commerce provider integrating digital technology, fulfillment, and contact center solutions to support global brands, today announced summary results of its latest SmartHub® eCommerce benchmark analysis, which was based on a sampling of orders placed in August of this year. SmartHub®, Innotrac's proprietary benchmarking tool, provides clients and strategic partners with intelligence and...

HONG KONG, June 28, 2012 /PRNewswire-Asia/ -- DX would like to let its customers know that it understands sometimes a product is delivered DOA or in an otherwise non-functional state. This can be the result of many and varied reasons. (Logo: http://photos.prnewswire.com/prnh/20101229/CN22302LOGO) The steps necessary to obtain a Return Merchandise Authorization (RMA) from DX is not as difficult as you may think. To obtain an RMA for return or exchange, please follow these four...

CHICAGO, June 6, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based helpdesksoftware provider, today delivered a preview of its Customer Satisfaction Index for the Retail industry at the Internet Retailer Conference and Exhibition (booth 1333). The quarterly Customer Satisfaction Index demonstrates how the ability to connect with the 21st century customer continues to change and how rapid those changes can occur. The index draws from millions of customer satisfaction surveys drawn...

WESTLAKE VILLAGE, Calif., April 25, 2012 /PRNewswire/ -- Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction Study(SM) released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) The study, now in its sixth year, measures customer satisfaction with home improvement retail stores based on...