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Latest Ricoh Americas Corporation Stories

2014-02-13 08:37:50

New Ricoh-commissioned global study by independent consulting firm finds disparity between managers' and employees' views of customer service capabilities MALVERN, Pa., Feb. 13, 2014 /PRNewswire/ -- Every business strives to deliver a great customer experience, but how much room exists for improvement? Surprisingly, employees see more room for improvement in customer service capabilities than managers do, suggests a new Forrester Consulting Thought Leadership Paper[1]...

2014-02-04 08:44:45

Customers can refine litigation strategy using innovative cost calculation function while data remains in their control behind the customer's firewall NEW YORK, Feb. 4, 2014 /PRNewswire/ -- Ricoh Americas Corporation today unveiled a new early data analysis service for corporate legal departments combining highly intuitive data culling, a simple user interface, an innovative cost calculator and an affordable, behind-the-firewall method of controlling costs. Customers deploy the...

2014-02-04 08:43:49

Company employs best practices from information identification through document production for quick and affordable results NEW YORK, Feb. 4, 2014 /PRNewswire/ -- Ricoh Americas Corporation today announced it will offer Managed Review Services, reinforcing the company's eDiscovery services for law firms and corporate counsel seeking to outsource the entire process to a single, highly qualified vendor. Managed review is the initial review of information, both paper and electronic, that is...

2014-01-08 12:31:46

New Ricoh-commissioned study by independent consulting firm reveals pervasive gap between customers' expectations and the experience employees can actually deliver MALVERN, Pa., Jan. 8, 2014 /PRNewswire/ -- Much has been said about the decline of customer service, but it's especially unfortunate when customer-facing employees desperately want to please - yet can't. This appears to be the case for nearly 9 in 10 (89 percent) of customer-facing employees - e.g., bank clerks, call...


Word of the Day
omphalos
  • The navel or umbilicus.
  • In Greek archaeology: A central boss, as on a shield, a bowl, etc.
  • A sacred stone in the temple of Apollo at Delphi, believed by the Greeks to mark the 'navel' or exact center-point of the earth.
'Omphalos' comes from the ancient Greek.
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