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Latest service level agreement Stories

2013-07-23 23:04:56

Technology Solution Provider offers IT Pros an 11-Step Quiz to determine if ITSM is right for their organization. (PRWEB) July 23, 2013 While automation and the cloud offer clear computing advantages to corporate America, enterprise information technology remains complex and difficult to manage. CIOs and IT managers need a single pane of glass to be able to see how every device in their IT environment is functioning. They want visibility and control throughout any cloud environments...

2013-05-31 23:21:47

Giva, Inc. Announces a First Call Resolution Excel Calculator Tool to Measure and Forecast Cost Savings Attributable to Increases in First Call Resolution of IT Help Desks and Customer Service Organizations Santa Clara, California (PRWEB) May 31, 2013 Cloud vendor, Giva®, today announced a first call resolution excel calculator tool to measure and forecast cost savings attributable to increases in first call resolution of IT help desks and customer service organizations. As first call...

2013-03-24 23:03:11

New version dramatically increases performance and throughput Laguna Hills, CA (PRWEB) March 24, 2013 Ephesoft Inc., the leader in providing advanced cloud-ready capture solutions, announced today that a new High Performance (H.P.) version of Ephesoft Enterprise is now available for immediate sale. This version is in response to customers who need to process high volumes of documents in a short timeframe to meet strict Service Level Agreements for their customers. This could also be...


Word of the Day
call-note
  • The call or cry of a bird or other animal to its mate or its young.
'Call-note' is newer than 'bird-call,' which originally referred to 'an instrument for imitating the note of birds' but now also refers to 'the song or cry of a bird.'
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