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Latest service level agreement Stories

2013-05-31 23:21:47

Giva, Inc. Announces a First Call Resolution Excel Calculator Tool to Measure and Forecast Cost Savings Attributable to Increases in First Call Resolution of IT Help Desks and Customer Service Organizations Santa Clara, California (PRWEB) May 31, 2013 Cloud vendor, Giva®, today announced a first call resolution excel calculator tool to measure and forecast cost savings attributable to increases in first call resolution of IT help desks and customer service organizations. As first call...

2013-03-24 23:03:11

New version dramatically increases performance and throughput Laguna Hills, CA (PRWEB) March 24, 2013 Ephesoft Inc., the leader in providing advanced cloud-ready capture solutions, announced today that a new High Performance (H.P.) version of Ephesoft Enterprise is now available for immediate sale. This version is in response to customers who need to process high volumes of documents in a short timeframe to meet strict Service Level Agreements for their customers. This could also be...

2013-03-04 23:02:18

Giva® today announced a significant new cloud product release for the industry´s first visual reporting tools for information technology help desk organizations. Santa Clara, California (PRWEB) March 04, 2013 Giva® today announced a significant new cloud product release for the industry´s first visual reporting tools for information technology help desk organizations. "The new Giva reporting module is more comprehensive and an order of magnitude easier to use when...

2012-12-22 05:02:52

Giva® today announced a significant milestone in surpassing BMC® Track-It! by Numara Software head-to-head in the competitive IT service desk market. Giva benefits organizations with a strong focus on increasing first contact resolution, improving customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). Santa Clara, CA (PRWEB) December 21, 2012 Giva® today announced a significant milestone in surpassing BMC®...


Word of the Day
omadhaun
  • A fool; a simpleton: a term of abuse common in Ireland and to a less extent in the Gaelic-speaking parts of Scotland.
This word is partly Irish in origin.