Latest Service system Stories
BOSTON, Jan. 24, 2013 /PRNewswire/ -- Interactions Corporation was named a Finalist today in the IVR or Web Service Solution category in the seventh annual Stevie Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie® Awards, which organizes several of the world's leading business awards shows including the prestigious International Business Awards. Interactions' Virtual...
NEW YORK, Oct. 31, 2012 /PRNewswire/ -- Dimension Data, the global ICT solutions and services provider, today announced the results of its 2012 Global Contact Center Benchmarking Report, which includes data collected from 637 contact centers in 72 countries across the Americas, Asia, Australia, Europe, and Middle East and Africa. This year's report found that rapid adoption of emerging communication channels - much of which is enabled by new mobile and smartphone devices, wireless...
TROY, Mich., June 6, 2012 /PRNewswire/ -- T-Systems North America, a global provider of information and communication technology for multinational corporations and public sector institutions, today announced the appointment of David McDougall as its vice president of sales and member of the Management Board, effective immediately. In this role, McDougall is responsible for the overall sales and growth of T-Systems business in the U.S., and for management and development of...
CENTER LINE, Mich., June 5, 2012 /PRNewswire/ -- 1st Source Servall, one of the largest distributors of appliance parts in North America, today announced it has launched a new state-of-the-art ordering and customer service system throughout the company. The service system allows customers to inquire and purchase any of the company's thousands of appliance parts through their preferred communication channels, including social media platforms such as Facebook and SMS texting, while...
RESTON, Va., Feb. 15, 2011 /PRNewswire/ -- Access Systems, Inc. (ACCESS), an information technology (IT) solutions provider headquartered in Reston, Va., today named Harry T. Lackey, III, as director of GWAC and IDIQ contracts. He will generate new sales through ACCESS' existing contract vehicles, which include Department of Justice ITSS-3/4, Department of Homeland Security EAGLE/2, and the General Service Administration's Alliant SB contract. Lackey will pursue additional business for...
RESTON, Va., Jan. 31, 2011 /PRNewswire/ -- Access Systems, Inc. (ACCESS), an information technology (IT) services provider headquartered in Reston, Va., today named Kirk W. Ingvoldstad as the director for its U.S. Department of State programs. He will oversee all IT and support services contracts ACCESS currently holds with the Department. Ingvoldstad will also work with ACCESS management to pursue new State Department opportunities. He will report directly to Todd Sickles, vice president...
Metrix to implement worldwide service management system Milwaukee, WI (PRWEB) January 26, 2011 Metrix, the field service software company, today announced that Ingenico, a leading international provider of payment solutions, has selected Metrix as its global service management system. Headquartered in Neuilly-sur-Seine, France, Ingenico plans to leverage a single global service system, supporting over 15 million electronic payment terminals across 125 countries, by rapidly rolling out...
NEW YORK, Aug. 24 /PRNewswire/ -- SpeechTEK -- Dimension Data, a leading global IT solutions and services provider, today announced findings from its 2009 Alignment Index for Speech Self-Service report. The worldwide study, conducted in conjunction with Cisco and Microsoft subsidiary Tellme Networks Inc., reveals disturbing feedback regarding today's speech-based customer service systems and serves as a wake-up call for organizations seeking to improve customer satisfaction. Results from...
NEW YORK, Aug. 19 /PRNewswire/ -- Dimension Data, a $4.5 billion IT solutions and services provider, today announced that Martin C. Dove, managing director of Global Customer Interactive Solutions, will participate in a panel discussion, "The Alignment Index," at SpeechTEK 2009, which takes place August 24-26, 2009, in New York City. SpeechTEK is recognized worldwide as the premier event focusing on speech technologies. During the panel, Dimension Data's Dove - along with experts from...
CLEVELAND, May 19 /PRNewswire/ -- Book sales have been remarkable and hundreds of businesses across the world are consistently delivering John DiJulius' Secret Service Systems to improve customer service. Below are a few examples of what Secret Service actions are and how they can make your company a world-class service organization. Notice the majority of these systems meet the criteria for being both simple and inexpensive. It should not add cost or complexity to your organization. 1....
