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Latest Skills-based routing Stories

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time. Fredericton, NB (PRWEB) March 31, 2014 Indosoft Inc., developers of Q-Suite, the industry leading multi-tenant contact center software for Asterisk, releases additional routing control function for its multi-channel ACD. This function provides the ability to queue an on-going customer contact interaction...

2014-03-26 23:02:07

Q-Suite, the leading multi-tenant contact center ACD for Asterisk telephony, offers integration to users of Zendesk customer service platform. Fredericton, NB (PRWEB) March 26, 2014 Indosoft Inc., developers of Q-Suite, the industry leading contact center software for Asterisk, announces the availability of integration to Zendesk, an easy-to-use help desk solution for customer service. This integration will allow use of Zendesk with Q-Suite’s advanced multi-channel ACD, available for...

2013-12-26 23:21:07

Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD queue conditions. Fredericton, NB (PRWEB) December 26, 2013 Q-Suite, the industry leading multi-tenant software for Asterisk based contact centers, now provides audible notifications based on key queue metrics triggered by real-time conditions and stats. These notifications based on distinct audio...

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing for Customer Service and Help Desk applications. Fredericton, NB (PRWEB) November 12, 2013 Q-Suite, the leading multi-tenant contact center software for Asterisk, announces new routing capabilities available within its multi-channel ACD for effective call routing. This will allow intelligent...

2013-09-30 23:28:03

This real-time feed from the call center software provides continuous status updates on all the channel activities associated with the ACD. Fredericton, NB (PRWEB) September 30, 2013 Indosoft Inc., developers of the industry leading contact center software for Asterisk, announced today the availability of its enhanced real-time tracker module for Q-Suite 5.7. This enhancement offers the ability to monitor the status of all the ACD channels in real-time, providing the ability to view all...

2013-07-31 23:21:01

The integration of Twitter into Q-Suite ACD, enables the use of social media as a customer interaction tool within this powerful contact center software. Fredericton, NB (PRWEB) July 31, 2013 Indosoft Inc., developers of Q-Suite, the industry leading Contact Center Software for Asterisk, announces the integration of Twitter into Q-Suite ACD. This will effectively extend the use of Q-Suite’s powerful call center software to route, and monitor interactions with customers through social...

2013-05-31 23:18:21

Indosoft enhances ACD Queue Management within Q-Suite for integrating non-voice media queues into skills based routing. Fredericton, NB (PRWEB) May 31, 2013 Indosoft Inc., developers of Q-Suite, the leading Contact Center Software for Asterisk, announces the release of its unified ACD Queue management for Email, Chat, Twitter and Web callbacks. This integrates the asynchronous non-voice media contacts coming from Twitter, Email and Chat queues into skills based routing with queue...

2013-03-31 23:04:57

Q-Suite, Indosoft´s Contact Center ACD for the Asterisk platform, now offers ACD Data integration to Irene, the Contact Center workforce optimization and management solution from ISC. Fredericton, NB (PRWEB) March 31, 2013 Indosoft Inc., the leading providers of the contact center solution for Asterisk telephony, announces the availability of Q-Suite ACD data integration for Irene, the Workforce Management (WFM) software from ISC. With this integration, the contact center ACD call and...


Word of the Day
barratry
  • The offense of persistently instigating lawsuits, typically groundless ones.
  • An unlawful breach of duty on the part of a ship's master or crew resulting in injury to the ship's owner.
  • Sale or purchase of positions in church or state.
This word ultimately comes from the Old French word 'barater,' to cheat.
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