Latest Skills-based routing Stories

2014-11-03 12:32:23

Simplifies Compliance & Improves Customer Satisfaction in Business Call Centers SAN FRANCISCO, Nov.

2014-03-31 23:28:30

Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time.

2014-03-26 23:02:07

Q-Suite, the leading multi-tenant contact center ACD for Asterisk telephony, offers integration to users of Zendesk customer service platform. Fredericton, NB

2013-12-26 23:21:07

Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD

2013-11-12 23:34:04

Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing

2013-09-30 23:28:03

This real-time feed from the call center software provides continuous status updates on all the channel activities associated with the ACD. Fredericton, NB (PRWEB)

2013-07-31 23:21:01

The integration of Twitter into Q-Suite ACD, enables the use of social media as a customer interaction tool within this powerful contact center software. Fredericton,

2013-05-31 23:18:21

Indosoft enhances ACD Queue Management within Q-Suite for integrating non-voice media queues into skills based routing. Fredericton, NB (PRWEB) May 31, 2013

2013-03-31 23:04:57

Q-Suite, Indosoft’s Contact Center ACD for the Asterisk platform, now offers ACD Data integration to Irene, the Contact Center workforce optimization and management solution from ISC.

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