Latest Skills-based routing Stories
Simplifies Compliance & Improves Customer Satisfaction in Business Call Centers SAN FRANCISCO, Nov.
Indosoft Inc., the developers of Q-Suite, announces the release of a new control function for its multi-channel ACD to advance priority call handling and call volume surges, in real-time.
Q-Suite, the leading multi-tenant contact center ACD for Asterisk telephony, offers integration to users of Zendesk customer service platform. Fredericton, NB
Indosoft enhances real-time reporting capabilities in Q-Suite, the industry leading multi-tenant cloud contact center software for Asterisk, introducing audible notifications triggered by ACD
Indosoft announces enhancements to Q-Suite, the industry leading Multi-tenant contact center software for Asterisk, with additional call routing capabilities to improve Multi-channel ACD routing
This real-time feed from the call center software provides continuous status updates on all the channel activities associated with the ACD. Fredericton, NB (PRWEB)
The integration of Twitter into Q-Suite ACD, enables the use of social media as a customer interaction tool within this powerful contact center software. Fredericton,
Indosoft enhances ACD Queue Management within Q-Suite for integrating non-voice media queues into skills based routing. Fredericton, NB (PRWEB) May 31, 2013
Q-Suite, Indosoft’s Contact Center ACD for the Asterisk platform, now offers ACD Data integration to Irene, the Contact Center workforce optimization and management solution from ISC.