Latest Speech analytics Stories
CallCopy Additionally Earns Top Overall Vendor Satisfaction Rating Among Workforce Optimization Vendors for Third Straight Year COLUMBUS, Ohio, April 15, 2013 /PRNewswire/ -- CallCopy, a leading provider of innovative call recording and contact center solutions, announced today it received the highest possible score in every satisfaction category surveyed in DMG Consulting LLC's (DMG) 2012-2013 Workforce Optimization Product and Market Report. DMG surveyed customers from 12 leading...
NICE recognized for assisting organizations in becoming more customer oriented RA'ANANA, Israel, April 11, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it is a recipient of the 2013 Temkin Group Customer Experience Vendor Excellence Award for providing products and services that help organizations become more customer-centric. "Customer experience excellence is not easy," said Bruce Temkin, CX Transformist and Managing Partner, Temkin Group....
Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small MINNEAPOLIS, March 13, 2013 /PRNewswire/ -- Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced new capabilities in its Calabrio ONE® Workforce Management (WFM) software that further enhance the solution's ease-of-use, flexibility and value. Calabrio's enriched WFM software empowers contact center personnel to more...
MINNEAPOLIS, Jan. 31, 2013 /PRNewswire/ -- Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that 2012 was a very good year. So good, in fact, that the company, whom Gartner positioned as a "Visionary" vendor in its Magic Quadrant*, outpaced the market by nearly 600% with approximately 35% year-over-year growth in seats deployed of its Calabrio ONE® Workforce Optimization (WFO) platform. The highly-integrated and...
RA'ANANA, Israel, January 24, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) has once again been recognized as the global market leader in Speech Analytics by DMG Consulting LLC. According to DMG's 2012/2013 Speech Analytics Product and Market Report, NICE holds a 28.3 percent market share based on number of seats, up from 23.2 percent in the previous report, and has the largest number of customers. This is the fourth consecutive year that NICE has taken the top spot in...
MINNEAPOLIS, Jan. 17, 2013 /PRNewswire/ -- Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call recording platform to reduce the cost and complexity of recording-based applications, including compliance recording, quality management and analytics. By tripling the platform's efficiency along with other enhancements, the Calabrio solution allows customers to acquire and support far less...
Overall attendance soars to 3,700+ customer care professionals: New CRMXcellence Awards Event added to schedule for 2013 Montvale, NJ (PRWEB) December 17, 2012 CRMXchange, a pioneer in producing virtual conferences for the CRM and contact center market, experienced its most successful year to date as attendance reached new heights for its three events. A combined total of over 3,700 industry professionals registered for the Best Practices conferences on Multi Channel (March), Quality...
MOUNTAIN VIEW, Calif., Dec. 17, 2012 /PRNewswire/ -- Based on its recent analysis of the contact center analytics market, Frost & Sullivan recognizes Autonomy, an HP Company, with the 2012 North American Frost & Sullivan Award for Product Differentiation Excellence. Analytics, coupled with quality monitoring (QM), has become a hot product as it enables companies to enhance customer experience and improve retention, which is crucial in today's slow-growth economy. Autonomy's...
RA'ANANA, Israel, December 13, 2012 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) has been positioned by Gartner, Inc. in the Leaders Quadrant of the November 2012 "Magic Quadrant for Contact Center Workforce Optimization" (WFO) report, based on completeness of vision and ability to execute.[1] The company has also been ranked as the contact center WFO market leader by DMG Consulting. According to its November 2012 "Workforce Optimization (Quality Management/Liability...
COLUMBUS, Ohio and CINCINNATI, Nov. 28, 2012 /PRNewswire/ -- CallCopy, a leading provider of innovative contact center call recording and workforce optimization (WFO) solutions, and Vertical Solutions, Inc. (VSI), a developer of CRM/CXM and service management solutions, today announced the two companies have partnered to integrate CallCopy's robust cc: Discover call recording and WFO suite within VSI's VServiceManagement(TM) and VContactCenter(TM) cloud-based customer support and...
