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Latest Speech analytics Stories

2014-08-21 08:35:30

TeleTech's e-Newsletter Explores How Speech Technology and Its Analytical Processes are Helping Companies Engage Their Customers on a Whole New Level DENVER, Aug. 21, 2014 /PRNewswire/ -- With the emergence of new customer service channels, voice conversations and customer service calls seem like a thing of the past. However, despite the increasing popularity of these digital spaces, a recent Gartner study proves that 90 percent of all customer conversations still take place via phone. The...

2014-08-19 23:06:54

Awards Highlight Speed to Intelligence and Measurable Results from CallMiner Speech Analytics Boston, MA (PRWEB) August 19, 2014 CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, announced today that two of its customers—Nautilus and State Collection Service—have won Implementation Awards from Speech Technology Magazine. Both companies were recognized for their ability to use speech analytics to improve agent...

2014-08-19 23:05:27

The Customer Experience Management Market research report majorly focuses on the latest trends & advancements in customer experience solutions that provide strategies, process models, & information technology to design, manage, & optimize the end-to-end customer experience process. (http://www.marketsandmarkets.com/Market-Reports/customer-experience-management-cem-market-543.html) (PRWEB) August 19, 2014 The report “Customer Experience Management Market (VOC Analytics,...

2014-08-14 23:04:49

CallMiner receives top honors in DMG Consulting survey for the second time in three years. Boston, MA (PRWEB) August 14, 2014 CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, has received top ranks in overall customer and product satisfaction in DMG Consulting’s 2014-2015 Speech Analytics Product and Market Report. The survey is designed to measure end-user satisfaction with speech analytics vendors and their...

2014-08-13 08:33:29

RA'ANANA, Israel, August 13, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it has once again been recognized as the speech analytics [http://www.nice.com/speech-analytics#pr_13.08.14 ] market leader by DMG Consulting LLC. In DMG's 2014 -2015 Speech Analytics Product and Market Report, NICE is noted as having the largest market share based on number of seats. This is the sixth consecutive year that NICE has been the market share leader based on DMG's...

2014-08-12 08:37:14

RA'ANANA, Israel, August 12, 2014 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced a webinar series that will help organizations understand how they can now transform their contact center into a real-time engagement center. The recently announced NICE Engage Platform [http://www.nice.com/contact-center-interaction-recording#pr_12.08.14 ] offers next generation recording at unrivaled scale, speed and cost efficiency. This further powers NICE's broad portfolio...

2014-08-11 23:07:24

Promero announced its speech analytics on demand offering for the collections, sales and customer service industries specializing in the small to medium size businesses. Pompano, FL (PRWEB) August 11, 2014 Promero, Inc., a leading reseller and hosting provider of call center software announced today a new Speech Analytics OnDemand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s...

2014-08-11 08:25:23

RnRMarketResearch.com offers "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" research report in its store. DALLAS, Aug. 11, 2014 /PRNewswire-iReach/ -- The CEM market is segmented by type, touch point, organization size, vertical, and region. CEM is garnering increasing popularity mainly driven by the application...

2014-08-07 12:32:55

DALLAS, August 7, 2014 /PRNewswire/ -- The report "Customer Experience Management Market (VOC Analytics, Feedback Management, Web Analytics, Text Analytics, Speech Analytics) - Advanced Technologies, Touch Points, Adoption Trends, Market Size & Forecasts (2014 - 2019)" by MarketsandMarkets, provides a comprehensive market and forecast analysis of the overall market and segmented verticals by application and region. Browse 134 market tables and 16 figures spread...

2014-07-24 08:43:03

ATLANTA, July 24, 2014 /PRNewswire/ -- Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced enhancements to Nexidia Live Collection Assistant, the real-time monitoring and alerting solution designed specifically for the collections industry. The newly-announced features expand the solution capabilities, improve the user experience, and provide additional tactical and compliance advantages to collection centers. Nexidia...


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