Latest T-Mobile USA Stories

WABAN, Mass., March 13, 2012 /PRNewswire/ -- A new research report published by Temkin Group, 2012 Temkin Experience Ratings, rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin Group has released these ratings. The research, which is based on a survey of 10,000 U.S. consumers in January 2012, includes seven wireless carriers: AT&T, Sprint, T-Mobile, TracFone, US Cellular, Verizon Wireless, and Virgin Mobile. TracFone...

WASHINGTON, March 13, 2012 /PRNewswire-USNewswire/ -- Today, RCA - The Competitive Carriers Association - welcomed T-Mobile USA as its newest member. T-Mobile joins RCA's over 100 carrier members advocating to ensure the mobile wireless industry is a competitive one and that competitive carriers are able to provide the most advanced, robust service and products to their consumers. T-Mobile will join other members at RCA's Competitive Carriers Global Expo, March 28-30, in Orlando, to...

Peter Suciu for RedOrbit.com While it is something that we can’t see, and technically something we all “own,” wireless spectrum is becoming on the one hand very crowded, and on the other hand even more costly to use. The irony is that it wasn’t meant to be this way. There was the promise of anywhere broadband with smartphones that could do more. However, as more and more mobile customers look to get smarter with smartphones, the existing spectrum just simply can’t handle...

WESTLAKE VILLAGE, Calif., March 1, 2012 /PRNewswire/ -- Overall wireless network problem incidence has increased from 2011, driven primarily by issues with data services including mobile Web and email, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study (SM)--Volume 1 released today. (Logo: http://photos.prnewswire.com/prnh/20050527/LAF028LOGO-a) Now in its 10th year, this semiannual study evaluates wireless customers' most recent...

SAN FRANCISCO and LOS ANGELES, Feb. 26, 2012 /PRNewswire/ -- CrowdOptic, a maker of crowd-driven mobile applications, today announced it has completed a deployment of its new, focus-based discussion pages during the red carpet ceremonies at the 2012 84(th )Annual Academy Awards(®). The dashboard for the CrowdOptic deployment can be viewed here: http://crowdeye.crowdoptic.com/dashboard.php. Following a previous successful pilot of its technology earlier this month in the Super Bowl...

After recently seeing its own attempted acquisition by AT&T shot down by federal regulators, T-Mobile’s U.S. division is now encouraging those same regulators to block Verizon’s plans to pay cable companies some $3.9 billion for their unused spectrum. The company has encouraged the Federal Communications Commission (FCC) to break up the planned transaction, citing antitrust fears that it would place an “excessive concentration” of the available wireless spectrum under the...

SEATTLE, Feb. 20, 2012 /PRNewswire/ -- Mobilisafe, a Seattle-based mobile security company, today announced interim results of its small and midsized business (SMB) focused beta study. As part of the beta, SMB participants evaluated a product that provides visibility to all mobile devices accessing their company's network. Over the course of 3 months, Mobilisafe mapped more than 38 million employee mobile device connections that provided key data for their analysis and interim...

WESTLAKE VILLAGE, Calif., Feb. 16, 2012 /PRNewswire/ -- Overall satisfaction with the wireless purchase experience has declined from 2011, mainly due to changing customer expectations and the level of service provided within the phone channel, according to the J.D. Power and Associates 2012 U.S. Full-Service Wireless Purchase Experience Study(SM) - Volume 1 and the 2012 U.S. Wireless Non-Contract Purchase Experience Study(SM) - Volume 1, both released today. (Logo:...

WESTLAKE VILLAGE, Calif., Feb. 2, 2012 /PRNewswire/ -- Wireless customers who own a 4G-enabled device contact their provider for customer service considerably more frequently than do owners of less technologically advanced devices, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Performance Full-Service Study(SM)--Volume 1 and the 2012 U.S. Wireless Customer Care Performance Non-Contract Study(SM)--Volume 1, both released today. (Logo:...

AT&T reported a $6.7 billion quarterly loss on Thursday as its wireless service margin fell to 28.7 percent. The number two wireless provider in the U.S. still beat out analysts' expectations for subscriber additions, but the growth came as its wireless service margins dropped. AT&T's wireless service margin dropped to 28.7 percent from 43.7 percent in the third quarter, and 37.6 percent a year earlier. Part of AT&T's quarterly loss was due to a breakup fee for the failed...