Latest Technical support Stories
EAGAN, Minn., Dec. 1, 2011 /PRNewswire/ -- Solutions integration expert NACR has completed the formation of its regional managed services support team with the addition of Robert Vinck-Luna, who joined the company as Managed Services Expert in the western region on November 21, 2011. This latest hire is part of NACR's ongoing initiative to expand its resources in every region across the United States and meet the growing customer need for multivendor services support. (Logo:...
Parature chosen for Multi-Language Support, Advanced Reporting and Analytics, and Cloud-based Technology; Evernote Sees Immediate Results on Response Time to Customers and Time Saved Vienna, VA (PRWEB) November 21, 2011 Parature, a global leader in cloud-based customer engagement software, announced today that Evernote, the company that's helping the world remember everything, has selected Parature for online customer support to service its worldwide customer base. Evernote supports more...
New support system offers live chat, ticketed support option and forums to help http://www.Halfpricesoft.com customers get better answers faster on how to use payroll software, check writing software, w2 and 1099 software. Los Angeles, CA (PRWEB) November 09, 2011 Small business payroll tax software developer Halfpricesoft.com (http://www.halfpricesoft.com) has launched a new web-based customer support system to help customers get better answers faster. Customers now have several options...
SAN FRANCISCO, Nov. 9, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Forum Analytics feature that offers at-a-glance insight into the effectiveness of an organization's self-service content in its knowledge base. Support managers can now obtain summary views that show all user activity across a company's online forums and knowledge base, or drill into specific topics in the knowledge base for a more granular view of user activity....
COLORADO SPRINGS, Colo., Nov. 9, 2011 /PRNewswire/ -- HDI, the world's largest IT service and technical support association, announced the release of the 2011 HDI Support Center Practices & Salary Report. Further proving HDI's dedication to the advancement of the industry, the report features research pertaining to industry trends, tendencies, and best practices, utilizing statistics and data provided by IT service and technical support professionals themselves. "Every day of the year,...
Fastest Growing Hosted Help Desk Service Now Includes New ‘Instant Answers’ Reporting; Support FAQ Insight Helps Companies Build More Powerful Knowledge Bases that Save Time and Money for Every Help Ticket Averted San Francisco, CA (PRWEB) October 25, 2011 UserVoice, creator of simple, customer engagement tools that help companies gather prioritized feedback and give excellent customer support, today announced that its 'Instant Answers' system is helping companies cut their...
Company takes honors in its first year of entry to the “Top 50 Call Centers for Customer Service†program. Milwaukee, WI (PRWEB) October 14, 2011 In its first year of competing, Metrix client Auto Windscreens last week was named the “Best Performing Service Provider†for its sector and second best performing call center in the UK at the 2011 “Top 50 Call Centers for Customer Service Program†organized by Call Centre Focus. The annual study is the UK's...
HindSite Software - developers of field service software "The HindSite Solution" - continue to invest in new customer training staff, while also rolling out new features for snow removal companies. Saint Paul, MN (PRWEB) October 01, 2011 HindSite Software has earned a reputation over the past decade for excellence in customer service and training. HindSite develops field service software for small service businesses, and has recognized that the owners who implement HindSite in...
TROY, Mich., Sept. 29, 2011 /PRNewswire/ -- CareTech Solutions, an information technology and Web products and services provider for U.S. hospitals, has achieved HDI Support Center Certification, for Service Desk, its hospital IT help desk offering. HDI (formerly known as Help Desk Institute), the world's largest membership association for IT service and support professionals, and the premier certification body for the industry, offers the leading certification program for technical support...
Tacoma Joins over 300 Colleges and Universities in Parature Higher Education User Base Vienna, VA (PRWEB) September 21, 2011 Parature, a global leader in cloud-based customer engagement software, announced today that Tacoma Community College selected Parature for online customer support to service its thousands of students, staff and faculty members, dramatically improving issue resolution times. Tacoma joins over 300 colleges and universities that rely on Parature’s cloud-based...
