Latest Technical support Stories

COLORADO SPRINGS, Colo., May 25, 2011 /PRNewswire/ -- HDI (http://www.ThinkHDI.com), a global membership association for IT service and technical support professionals and the industry's premier certification body, today issued a call for participation in the 2011 HDI Support Center Practices & Salary Survey (http://www.ThinkHDI.com/2011PSS). HDI's comprehensive survey researches IT support operations and gauges industry movement in areas such as incident management, framework adoption,...

CureMyPC, a 24/7 live technical support company, launches new online computer support business, offering more options for consumers in need of technical help. Los Angeles, CA (PRWEB) May 20, 2011 "We [CureMyPC] are excited to offer online computer support for consumers in need of technical support," stated Richard Armstrong, National Operations Manager at CureMyPC. "We believe customers are being underserved in this industry, and there's a high demand for help. CureMyPC is positioned to...

BILLERICA, Mass. and GOTHENBURG, Sweden, May 11, 2011 /PRNewswire/ -- Remote technology service pioneer PlumChoice announced today it has acquired the Swedish company Tific AB, the leader in automated IT support solutions. The acquisition brings together PlumChoice's award-winning platform for delivering remote service relationship management with Tific's self-service and self-healing IT tools to create a new technology care paradigm. This new integrated continuum of support protocols will...

BOTHELL, Wash. and ORLANDO, Fla., April 28, 2011 /PRNewswire/ -- (2011 NetVU Conference) -- Vertafore (http://www.vertafore.com), a leading provider of software and information to the insurance industry, showcased multiple product innovations today at the 2011 Network of Vertafore Users (NetVU) Conference in Orlando, Fla. The 2011 NetVU Conference is a three-day forum for member agencies and other users of Vertafore products, company executives and technology leaders to improve their...

TEL AVIV, Israel, April 28, 2011 /PRNewswire/ -- Softlib Software, a leading provider of Knowledge Solutions for immediate service delivery, today announced the general availability of its latest innovation - iSolve v8. iSolve is a Virtual Knowledge Base, allowing IT organizations, technology vendors and call centers to organize, add, share, discover and analyze use of federated knowledge from a single application, without moving information around. ITIL-compliant iSolve can be...

FORT LAUDERDALE, Fla., April 19, 2011 /PRNewswire/ -- HDI, the largest membership association for IT service and technical support professionals and the premier certification body for the industry, today announced Technisource as the winner of the 2011 HDI Team Excellence Award for External Support in recognition for its commitment to innovation and continual improvement in people, processes and technology. The award was presented at the 2011 HDI Conference and Expo held recently in Las...

COLORADO SPRINGS, Colo., April 19, 2011 /PRNewswire/ -- HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the successful wrap- up of the twenty-first HDI Annual Conference & Expo for IT service and technical support, which took place March 27-April 1, 2011, at The Palazzo at the Venetian in Las Vegas, NV. Targeted to the needs of the entire IT service and technical support team--from seasoned...

MENLO PARK, Calif., April 19, 2011 /PRNewswire/ -- Employees looking for help with a frozen computer screen or a mobile application glitch may be in for a long wait. Chief information officers (CIOs) interviewed in a recent survey said their companies' technical support teams are, on average, 42 percent smaller than they would ideally be. The results are similar to a 2007 survey in which CIOs said their support teams were an average of 40 percent smaller than their ideal. The surveys were...

SAN DIEGO, April 18, 2011 /PRNewswire/ -- Websense (NASDAQ: WBSN), already recognized for technology and market leadership in content security (which includes email, Web, and DLP security), is now claiming 360-degree excellence with a certification for world-class support in the United States, EMEA, and APAC from the Service Capability & Performance (SCP) Standards. Websense views the certification as an endorsement of the effectiveness of the Websense® Global Technical Support team,...

COLORADO SPRINGS, Colo., April 13, 2011 /PRNewswire/ -- HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the first annual Desktop Support Practices & Salary Report, a first-of-its-kind research study that offers insights into current processes, technologies, metrics, staffing and salaries within desktop support. "Desktop support has become more than a break/fix function for most...