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Latest Technical support Stories

2011-12-13 12:17:00

BOSTON, Dec. 13, 2011 /PRNewswire/ -- Technisource, one of the largest technology staffing and services providers in North America, announced continued growth of its solution focused on the expanding need for after hours service desk support. The Technisource Service Desk Support after hours program builds on the company's award-winning Continual Service Improvement (CSI) Service Desk Program to solve the unique business problems created by the need for extended internal...

2011-12-12 07:30:00

ATLANTA, Dec. 12, 2011 /PRNewswire/ -- Tablets, laptops and mobile devices are flying off store shelves this holiday shopping season. More than 89 million shoppers grabbed the latest, high-end gadgets and technological advances during the Black Friday weekend and Cyber Monday shopping frenzy, according to the National Retail Federation. The flurry of spending resulting in record sales -- $52.4 billion in sales during the Black Friday weekend and another $1.25 billion on Cyber Monday...

2011-12-01 09:00:00

EAGAN, Minn., Dec. 1, 2011 /PRNewswire/ -- Solutions integration expert NACR has completed the formation of its regional managed services support team with the addition of Robert Vinck-Luna, who joined the company as Managed Services Expert in the western region on November 21, 2011. This latest hire is part of NACR's ongoing initiative to expand its resources in every region across the United States and meet the growing customer need for multivendor services support. (Logo:...

2011-11-21 15:00:00

Parature chosen for Multi-Language Support, Advanced Reporting and Analytics, and Cloud-based Technology; Evernote Sees Immediate Results on Response Time to Customers and Time Saved Vienna, VA (PRWEB) November 21, 2011 Parature, a global leader in cloud-based customer engagement software, announced today that Evernote, the company that's helping the world remember everything, has selected Parature for online customer support to service its worldwide customer base. Evernote supports more...

2011-11-09 08:00:00

New support system offers live chat, ticketed support option and forums to help http://www.Halfpricesoft.com customers get better answers faster on how to use payroll software, check writing software, w2 and 1099 software. Los Angeles, CA (PRWEB) November 09, 2011 Small business payroll tax software developer Halfpricesoft.com (http://www.halfpricesoft.com) has launched a new web-based customer support system to help customers get better answers faster. Customers now have several options...

2011-11-09 11:00:00

SAN FRANCISCO, Nov. 9, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Forum Analytics feature that offers at-a-glance insight into the effectiveness of an organization's self-service content in its knowledge base. Support managers can now obtain summary views that show all user activity across a company's online forums and knowledge base, or drill into specific topics in the knowledge base for a more granular view of user...

2011-11-09 06:00:00

COLORADO SPRINGS, Colo., Nov. 9, 2011 /PRNewswire/ -- HDI, the world's largest IT service and technical support association, announced the release of the 2011 HDI Support Center Practices & Salary Report. Further proving HDI's dedication to the advancement of the industry, the report features research pertaining to industry trends, tendencies, and best practices, utilizing statistics and data provided by IT service and technical support professionals themselves. "Every day of the...

2011-10-25 12:30:00

Fastest Growing Hosted Help Desk Service Now Includes New â˜Instant Answersâ Reporting; Support FAQ Insight Helps Companies Build More Powerful Knowledge Bases that Save Time and Money for Every Help Ticket Averted San Francisco, CA (PRWEB) October 25, 2011 UserVoice, creator of simple, customer engagement tools that help companies gather prioritized feedback and give excellent customer support, today announced that its 'Instant Answers' system is...

2011-10-14 17:25:00

Company takes honors in its first year of entry to the âœTop 50 Call Centers for Customer Serviceâ program. Milwaukee, WI (PRWEB) October 14, 2011 In its first year of competing, Metrix client Auto Windscreens last week was named the âœBest Performing Service Providerâ for its sector and second best performing call center in the UK at the 2011 âœTop 50 Call Centers for Customer Service...

2011-10-01 07:00:00

HindSite Software - developers of field service software "The HindSite Solution" - continue to invest in new customer training staff, while also rolling out new features for snow removal companies. Saint Paul, MN (PRWEB) October 01, 2011 HindSite Software has earned a reputation over the past decade for excellence in customer service and training. HindSite develops field service software for small service businesses, and has recognized that the owners who implement HindSite in their office...