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Latest Telax Hosted Call Center Stories

2014-08-05 23:07:25

360incentives partners with Telax to improve overall customer service and enhance customer satisfaction. Toronto, ON (PRWEB) August 05, 2014 Telax, a leader in contact center technology, is pleased to announce that 360incentives is deploying the Telax cloud contact center solution. 360incentives is the leader in the channel & consumer incentive management space. 360 has developed a user friendly yet highly sophisticated SaaS incentive management platform that allows large businesses...

2014-03-30 23:01:44

Slimband chooses Telax for its contact center operations. Toronto, Ontario (PRWEB) March 30, 2014 Telax, a leader in contact center technology, is pleased to announce that Slimband is deploying Telax's hosted contact center solution. Slimband is the leading surgical weight loss center in Canada with a diverse range of products and services marketed directly to the consumer on TV, radio and the web. Slimband understands the importance of customer satisfaction and providing world-class...

2014-01-26 23:01:42

Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014. (PRWEB) January 26, 2014 Telax, a leader in hosted contact center technology and solutions, will be showcasing their innovative contact center solutions at ITEXPO 2014, which will be held at Miami Beach Convention Center from January 28-January 31 2014. Telax will be located at the Ontario Pavilion at booth 815, highlighting the advantages of...

2013-09-12 23:19:40

Telax and HDT partnership powers Skyline’s Hawaii Service and Sales Desk to go Live. (PRWEB) September 12, 2013 Telax Hosted Call Center, a leader in cloud contact center software, is pleased to announce their partnership with Hawaii Dialogix Telecom (HDT) enabling fully-supported, reliable service in Hawaii for Skyline Eco-Adventures and many others to come. HDT is a group of motivated telecom professionals who are personally invested in providing a great product and unsurpassed...

2013-08-29 23:19:13

Telax, a proud supporter four years in a row. (PRWEB) August 29, 2013 Telax Hosted Call Center is pleased to announce their gold sponsorship of the 2013, 4th Annual GTACC Conference taking place Friday November 8th at the Pearson Convention Center. An ever-growing not-for-profit knowledge exchange, GTACC is one of the key networking associations for the GTA contact center industry. This year at the conference you can expect to learn from a number of industry leaders on topics steaming...

2013-05-29 23:15:16

The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, ℠Best in Class´ IP contact center solutions in the last twelve months. North America (PRWEB) May 29, 2013 Telax Hosted Call Center announced today that TMC has named them a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication for CRM, call center, and teleservice industries since 1982. “Technology is absolutely...

2013-05-15 23:21:50

Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measurement. Toronto, ON (PRWEB) May 15, 2013 Telax Hosted Call Center is hosting a cloud contact center TMCnet webinar covering topics on how to lead the way with next generation KPIs. Two industry experts will present on June 6th at 2:00 p.m. EDT. What: In today´s competitive market, outstanding customer service is a key component to success. Most contact centers measure only quantitative service...

2013-04-24 23:03:26

Intuitive dashboard allows a bird´s eye view of all key contact center metrics. (PRWEB) April 24, 2013 Telax Hosted Call Center, a leader in cloud contact center software, is pleased to announce a new cutting edge contact center dashboard to allow quick insights into key metrics. The real-time dashboard intelligently presents agent, caller, and service level metrics in formats such as: pie charts, gauges, histograms, line graphs, and more. “These dashboards add another level of...

2013-03-14 23:04:23

Giving contact centers the tools they need to ensure happy agents and happy customers. Toronto, ON (PRWEB) March 14, 2013 Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application. Telax is determined to make their clients and their client´s customers happy. For Telax clients, customer experience is so valued that the attention to their agents´ well-being is...

2013-02-27 23:04:05

Enhances PBX product with hosted unified-communications (UC) across smartphones, tablets, desk phones, and PCs. Las Vegas, Nevada (PRWEB) February 27, 2013 Award winning AireSpring, a leading provider of fully managed cloud communications, announced today, from the Channel Partners Expo, plans to deploy Metaswitch Accession technology on its popular AirePBX product. Accession Communicator will allow subscribers to make high quality voice and video calls from their smartphones and tablets...


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