Latest Telax Hosted Call Center Stories
Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measurement. Toronto, ON (PRWEB) May 15, 2013 Telax Hosted Call Center is hosting a cloud contact center TMCnet webinar covering topics on how to lead the way with next generation KPIs. Two industry experts will present on June 6th at 2:00 p.m. EDT. What: In today’s competitive market, outstanding customer service is a key component to success. Most contact centers measure only quantitative service level...
Intuitive dashboard allows a bird’s eye view of all key contact center metrics. (PRWEB) April 24, 2013 Telax Hosted Call Center, a leader in cloud contact center software, is pleased to announce a new cutting edge contact center dashboard to allow quick insights into key metrics. The real-time dashboard intelligently presents agent, caller, and service level metrics in formats such as: pie charts, gauges, histograms, line graphs, and more. “These dashboards add another level of...
Giving contact centers the tools they need to ensure happy agents and happy customers. Toronto, ON (PRWEB) March 14, 2013 Telax Hosted Call Center, a leader in cloud contact center solutions, announced today further enhancements to strengthen the ergonomic design of their Call Center Agent application. Telax is determined to make their clients and their client’s customers happy. For Telax clients, customer experience is so valued that the attention to their agents’ well-being is...
Enhances PBX product with hosted unified-communications (UC) across smartphones, tablets, desk phones, and PCs. Las Vegas, Nevada (PRWEB) February 27, 2013 Award winning AireSpring, a leading provider of fully managed cloud communications, announced today, from the Channel Partners Expo, plans to deploy Metaswitch Accession technology on its popular AirePBX product. Accession Communicator will allow subscribers to make high quality voice and video calls from their smartphones and tablets...
Helping contact centers easily maintain PCI compliance with confidence. Aventura, FL (PRWEB) December 19, 2012 Telax Hosted Call Center announces an enhancement to provide increased security options for PCI compliance on their cloud-based contact center software. The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle cardholder information. Telax’s ability to support its clients who preform credit card...
Telax and ReThink55 collaborate to deploy contact centre modernization plan for one of Canada's largest providers of online post-secondary education Athabasca (PRWEB) May 26, 2011 Athabasca University (AU) has signed a multi-year contract with Telax Hosted Call Center and consulting partner Rethink55 to streamline the educational institution's contact center modernization plan, the two firms announced on Wednesday. "Rethink55 was a great partner in this project," said Telax founder...
Deal will help ensure service continuity during winter white-outs Toronto, Canada (Vocus/PRWEB) April 01, 2011 Today, the century-old communications provider Bruce Telecom announced a 5-year partnership with Telax Hosted Call Center. After identifying the need for a next-generation call center solution both for its customers and for internal use, Bruce Telecom considered its on-premise call center options and eventually chose Telax. Telax's call center software was selected based on...
