Quantcast
Last updated on April 24, 2014 at 21:24 EDT

Latest Temkin Group Stories

2014-04-15 08:37:18

Study of 10,000 U.S. Consumers Examines Preferences for Using Different Channels for Interacting with Companies Across Age Groups WABAN, Mass., April 15, 2014 /PRNewswire/ -- Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies which channels consumers prefer to use for a wide variety of interactions and also examines the frequency of common cross-channel activities. A key component of the research examines how consumers would like to...

2014-04-08 08:27:27

Eight Vendors Selected As Finalists For Helping Organizations Become More Customer-Centric WABAN, Mass., April 8, 2014 /PRNewswire/ -- Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience Vendor Excellence (CxVE) Awards. The three winners of Temkin Group's 2014 CxVE Award are Allegiance, Clarabridge, and Verint. In addition to the winners, the following five organizations were selected as...

2014-03-31 08:30:14

Temkin Group Will Award $2,500 To Individuals Who Submit Ideas For Raising Empathy Within Their Organizations WABAN, Mass., March 31, 2014 /PRNewswire/ -- Temkin Group announces the launch of its Amplify Empathy(TM) Challenge. To help organizations develop more empathy for their customers, Temkin Group has established a new website, www.AmplifyEmpathy.com, allowing people to share their ideas and best practices. To accelerate the sharing of ideas, Temkin Group will award $2,500 for the top...

2014-03-27 08:30:15

TV Service Providers Earn Lowest Average Scores in Fourth Annual Temkin Experience Ratings Covering 268 Companies Across 19 Industries WABAN, Mass., March 27, 2014 /PRNewswire/ -- Bright House and DirecTV deliver the best customer experience in the TV services industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Bright House continues its three-year reign as the highest-rated TV service provider, earning a rating...

2014-03-27 08:23:23

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 27, 2014 /PRNewswire/ -- Toyota, Buick, and Lexus dealers deliver the best customer experience in the auto industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. These three companies all earned a 74% rating--only narrowly surpassing Subaru--and tied for 59(th) place overall out of 268 companies across 19...

2014-03-26 08:29:33

Health Plans Score Poorly in Fourth Annual Temkin Experience Ratings That Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 26, 2014 /PRNewswire/ -- Kaiser Permanente and Humana deliver the best customer experience among a poor scoring group of health plans, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Kaiser Permanente earned the top spot with a 68% rating, positioning the company in 109(th) place...

2014-03-26 08:25:43

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 26, 2014 /PRNewswire/ -- Best Western and La Quinta Inn deliver the best customer experience in the hotel industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Best Western took the top spot for the first time this year, earning a 69% rating and placing 102(nd) overall out of 268 companies across 19 industries....

2014-03-24 08:25:58

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 24, 2014 /PRNewswire/ -- USAA delivers the best customer experience in the credit card industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. USAA continued its four-year reign as the highest-rated credit card issuer, earning a 77% rating and placing 33(rd) out of 268 companies across 19 industries. Discover and...

2014-03-21 08:28:26

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 21, 2014 /PRNewswire/ -- Apple and Hewlett-Packard deliver the best customer experience in the computer making industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Apple took the top spot with a rating of 67%, placing it 119(th) overall out of 268 companies across 19 industries, while Hewlett-Packard came in a...

2014-03-21 08:28:21

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 21, 2014 /PRNewswire/ -- TracFone delivers the best customer experience in the wireless industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. TracFone continues its reign as the highest-rated wireless carrier for the fourth year in a row, earning a rating of 67% and placing 119(th) overall out of 268 companies...