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Latest Temkin Group Stories

2014-06-24 08:27:03

Temkin Group's third annual Social Media Benchmark examines 10,000 U.S. Consumers WABAN, Mass., June 24, 2014 /PRNewswire/ -- Temkin Group released new research, Social Media Benchmark Study, 2014. This annual study examines 10,000 U.S. consumers' use of several different social media sites, on computers and mobile devices, and compares the results to previous studies from 2012 and 2013. After a drop in daily Facebook usage on computers last year, U.S. consumers increased their daily use of...

2014-05-21 08:26:36

Fourth Annual Temkin Customer Service Ratings Evaluates 233 Companies Across 19 Industries WABAN, Mass., May 21, 2014 /PRNewswire/ -- Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the ratings. Rounding out the top 12 companies in the ratings are Chick-fil-A, Publix, H-E-B, USAA (credit...

2014-04-15 08:37:18

Study of 10,000 U.S. Consumers Examines Preferences for Using Different Channels for Interacting with Companies Across Age Groups WABAN, Mass., April 15, 2014 /PRNewswire/ -- Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies which channels consumers prefer to use for a wide variety of interactions and also examines the frequency of common cross-channel activities. A key component of the research examines how consumers would like to...

2014-04-08 08:27:27

Eight Vendors Selected As Finalists For Helping Organizations Become More Customer-Centric WABAN, Mass., April 8, 2014 /PRNewswire/ -- Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience Vendor Excellence (CxVE) Awards. The three winners of Temkin Group's 2014 CxVE Award are Allegiance, Clarabridge, and Verint. In addition to the winners, the following five organizations were selected as...

2014-03-31 08:30:14

Temkin Group Will Award $2,500 To Individuals Who Submit Ideas For Raising Empathy Within Their Organizations WABAN, Mass., March 31, 2014 /PRNewswire/ -- Temkin Group announces the launch of its Amplify Empathy(TM) Challenge. To help organizations develop more empathy for their customers, Temkin Group has established a new website, www.AmplifyEmpathy.com, allowing people to share their ideas and best practices. To accelerate the sharing of ideas, Temkin Group will award $2,500 for the top...

2014-03-27 08:30:15

TV Service Providers Earn Lowest Average Scores in Fourth Annual Temkin Experience Ratings Covering 268 Companies Across 19 Industries WABAN, Mass., March 27, 2014 /PRNewswire/ -- Bright House and DirecTV deliver the best customer experience in the TV services industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Bright House continues its three-year reign as the highest-rated TV service provider, earning a rating...

2014-03-27 08:23:23

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 27, 2014 /PRNewswire/ -- Toyota, Buick, and Lexus dealers deliver the best customer experience in the auto industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. These three companies all earned a 74% rating--only narrowly surpassing Subaru--and tied for 59(th) place overall out of 268 companies across 19...

2014-03-26 08:29:33

Health Plans Score Poorly in Fourth Annual Temkin Experience Ratings That Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 26, 2014 /PRNewswire/ -- Kaiser Permanente and Humana deliver the best customer experience among a poor scoring group of health plans, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Kaiser Permanente earned the top spot with a 68% rating, positioning the company in 109(th) place...

2014-03-26 08:25:43

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 26, 2014 /PRNewswire/ -- Best Western and La Quinta Inn deliver the best customer experience in the hotel industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Best Western took the top spot for the first time this year, earning a 69% rating and placing 102(nd) overall out of 268 companies across 19 industries....

2014-03-24 08:25:58

Fourth Annual Temkin Experience Ratings Evaluates 268 Companies Across 19 Industries WABAN, Mass., March 24, 2014 /PRNewswire/ -- USAA delivers the best customer experience in the credit card industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. USAA continued its four-year reign as the highest-rated credit card issuer, earning a 77% rating and placing 33(rd) out of 268 companies across 19 industries. Discover and...


Word of the Day
holluschickie
  • A 'bachelor seal'; a young male seal which is prevented from mating by its herd's older males (mated bulls defending their territory).
This comes from the Russian word for 'bachelors.'
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