Latest TMC Stories

NICE is recognized for its innovative customer feedback solution that enables enterprises to capture and act on the voice of the customer RA'ANANA, Israel, June 19, 2013 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it is the winner of a TMC CUSTOMER magazine 2013 CRM Excellence Award for its NICE Fizzback [http://www.nice.com/real-time-customer-feedback ] Voice of the Customer solution. NICE Fizzback captures and analyzes real-time customer...

Connect First’s innovative Cloud Routing solution wins its third award. Norwalk, Conn. (PRWEB) June 18, 2013 TMC has named Connect First as a recipient of the 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, a leading publisher in the CRM, call center and teleservices industries since 1982. Connect First was recognized due to their innovative Cloud Routing solution. Cloud Routing refers to a unified call queue in the cloud. Call centers with multiple locations,...

TMC President & CEO John W. Bluford, III, is widely recognized for his commitment to improving safety net hospitals and expanding the delivery of high quality healthcare services with community outreach programs such as "thinking outside-of-the-bed," which brings a culture of preventive medicine and wellness to surrounding neighborhoods. Chicago, IL (PRWEB) June 11, 2013 The National Center for Healthcare Leadership (NCHL), a not-for-profit that works to improve population...

The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, ‘Best in Class’ IP contact center solutions in the last twelve months. North America (PRWEB) May 29, 2013 Telax Hosted Call Center announced today that TMC has named them a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication for CRM, call center, and teleservice industries since 1982. “Technology is absolutely essential...

Sentry Edge II and MTS4000 Honored for Exceptional Innovation BEAVERTON, Ore., May 23, 2013 /PRNewswire/ -- Tektronix (www.tektronix.com/video), the market leader in video test, monitoring and analysis solutions, today announced that its Sentry Edge II, a high-performance, high-density RF monitoring solution designed to specifically monitor the post-QAM edge of the video network, and MTS4000 MPEG Analyzer, the industry's choice for troubleshooting digital video services, have each...

Cloudlink™ 3.0 for Cisco honored for innovation by Internet Telephony magazine. Richmond Hill, ON Canada (PRWEB) May 02, 2013 Esna Technologies (Esna), a leader in cloud-enabled communication and collaboration solutions, today announced that TMC, a global, integrated media company, has honored the company’s Cloudlink 3.0 for Cisco unified communications and collaboration software as a 2013 TMC Labs Innovation Award winner presented by INTERNET TELEPHONY magazine. “Our Cloudlink...

Soffront Software Inc., announced today that TMC, a global, integrated media company, has named Soffront’s Enterprise CRM as a recipient of a 2013 CRM Excellence Award, presented by CUSTOMER magazine. CUSTOMER has been the premier publication in the CRM, contact center and teleservices industries since 1982. Fremont, CA (PRWEB) April 24, 2013 Soffront Software Inc., announced today that TMC, a global, integrated media company, has named Soffront’s Enterprise CRM as a recipient of a...

SALT LAKE CITY, Feb. 5, 2013 /PRNewswire/ -- inContact, the leading provider of cloud contact center software and agent optimization tools, announced today that TMC has named the inContact Intelligent Call Suppression application as a recipient of a 2012 Product of the Year Award from Customer Magazine. (Logo: http://photos.prnewswire.com/prnh/20120216/LA54560LOGO) inContact Intelligent Call Suppression intercepts dial requests and verifies if they exist in a tailored...

CradlePoint’s Vice President of Business Development Will Help Shape the Direction of TMC’s New Magazine Covering Trends in Machine-to-Machine Technology Boise, Idaho (PRWEB) February 01, 2013 Ken Hosac, CradlePoint’s vice president of business development, has joined the advisory board for M2M Evolution magazine, a new publication from TMC. The magazine, which launched in January, provides in-depth coverage of the shift toward greater connectivity in the rapidly expanding...

VanillaSoft Honored for Exceptional Lead Management Solution. Plano, TX (PRWEB) January 25, 2013 VanillaSoft announced today that TMC, a global, integrated media company, has named VanillaSoft as a 2012 Product of the Year Award winner for the Lead Management category. VanillaSoft is an award-winning, Cloud-based Lead Management and CRM platform designed with “sales by phone” in mind. VanillaSoft functionality includes Best-In-Class features such as Automatic Lead Distribution,...