Quantcast
Last updated on April 23, 2014 at 21:24 EDT

Latest Voice of the customer Stories

2014-03-21 23:23:32

Verint to Present a Webcast That Sheds Light on How to Manage a Successful Voice of the Customer Program (PRWEB) March 21, 2014 Loyalty360 today announced a new webinar focused on how listening, understanding and taking action on the voice of the customer can foster customer engagement and loyalty by strengthening existing relationships and sparking new ones. On March 27, 2014 at 1 p.m. ET, Loyalty360 will host a webinar titled, “The 4 Pillars of Successful Voice of the Customer...

2013-10-16 23:29:58

J.D. Power Slated as Keynote Speaker; American Airlines, BNSF Railway Company, and Confirmit Show How to Use Technology in Voice of the Customer Programs Cincinnati, OH (PRWEB) October 16, 2013 Industry legend J.D. Power III, the founder of the highly respected and notable J.D. Power and Associates, is scheduled to deliver his keynote address targeting the voice of the customer on Nov. 5 at 3 p.m. at the 3rd Annual Engagement & Experience Expo, presented by Loyalty 360 – The Loyalty...

2013-08-06 23:26:21

Dr. Hauser receives the Buck Weaver Award, which honors scholars and practitioners in marketing science Waltham, MA (PRWEB) August 06, 2013 Applied Marketing Science, Inc. (AMS), a leading-edge market research and consulting firm, is proud to announce that its co-founder, John Hauser, recently received the Eleventh Annual Buck Weaver Award for Marketing at the INFORMS Society of Marketing Science Conference in Istanbul, Turkey. The award is given by the INFORMS Society of Marketing...

2013-08-05 23:19:21

Loyalty 360 webinar will highlight the most crucial factors related to integrating customer feedback to enhance the customer experience. Attendees will learn about voice of the customer, customer satisfaction, and customer service recovery. (PRWEB) August 05, 2013 Discover how a global company takes customer feedback from multiple touch points – including Customer Service, Technical Support, and Web – accompanied by periodic relationship surveys to form a holistic Voice of the...

2013-08-01 23:23:27

Power’s new book, “Power”, is set for release in September. Cincinnati, OH (PRWEB) August 01, 2013 On the heels of the scheduled September release of his new book, “POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History,” J.D. “Dave” Power III will be the keynote speaker at the 3rd Annual Engagement & Experience Expo, presented by Loyalty 360 – The Loyalty Marketer’s Association, which will be held Nov. 5-7, 2013 at the...

2013-05-15 23:21:50

Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measurement. Toronto, ON (PRWEB) May 15, 2013 Telax Hosted Call Center is hosting a cloud contact center TMCnet webinar covering topics on how to lead the way with next generation KPIs. Two industry experts will present on June 6th at 2:00 p.m. EDT. What: In today´s competitive market, outstanding customer service is a key component to success. Most contact centers measure only quantitative service...

2013-03-18 23:00:39

Seasoned researcher brings experience in innovation, product development and product marketing and adds value to company´s leadership team. Waltham, MA (PRWEB) March 18, 2013 Applied Marketing Science, Inc. (AMS), a leading-edge market research and consulting firm, is pleased to announce that John Mitchell has re-joined the firm as a Principal working in the Product & Process Innovation practice area of the company. With more than 15 years of market research, marketing strategy,...

2013-03-13 23:01:48

Agility Metrics Inc., a leading provider of Customer Experience Management solutions, announced today that it is formally renaming itself as Leger Metrics Inc. Montreal, QC (PRWEB) March 13, 2013 Agility Metrics Inc., a leading provider of Customer Experience Management solutions, announced today that it is formally renaming itself as Leger Metrics Inc. In conjunction with this renaming, Leger Metrics has updated its website URL to http://www.legermetrics.com and modified all corporate...

2012-08-23 02:21:44

RA'ANANA, Israel, Aug. 23, 2012 /PRNewswire/ -- NICE Systems (NASDAQ: NICE) today announced that it will host the NICE Voice of the Customer Forum 2012 to demonstrate the power of real-time feedback in shaping customer interactions. Taking place on September 18 at the Lord's Cricket Ground in London, UK, the forum is the cornerstone in a series of global events along with webinars that will show businesses how to utilize Voice of the Customer (VoC) insights in order to own the...

2012-07-24 02:31:14

SYDNEY, July 24, 2012 /PRNewswire/ -- NICE (NASDAQ: NICE) today announced that over 150 industry experts will gather at the NICE Impact Conference 2012 in Melbourne, Australia to share knowledge and best practices on how enterprises can shape customer interactions as they happen and ultimately maximize their business value. One of the central themes of the event, which will take place on August 1 at The Langham hotel, is how to approach Big Data not as a challenge but as an...