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Latest Voice of the customer Stories

2014-07-24 23:08:50

Partnership Positions Both Companies as Leading VoC Solution Provider in Latin America Montreal, Canada (PRWEB) July 24, 2014 Leger Metrics, a leading provider of Customer Experience Management and Voice of the Customer solutions, is pleased to announce today that it has signed a partnership with Brain Research a leading marketing research company headquartered in Mexico City. As part of the agreement, both companies will partner to develop the Mexican market allowing the country’s...

2014-07-09 23:06:31

Study identifies what can inspire young women to pursue Computer Science Waltham, MA (PRWEB) July 09, 2014 Applied Marketing Science, Inc. (AMS), a market research and consulting firm, announces the publication of a research study AMS conducted for Google in 2013. The research is part of Google’s ongoing effort to reverse the long-term decline in enrollment in the field of Computer Science among women in the U.S. The study finds that social encouragement to pursue Computer Science has a...

2014-05-21 04:21:54

ZURICH, May 21, 2014 /PRNewswire/ -- SandSIV AG, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub(TM), a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. (Logo: http://photos.prnewswire.com/prnh/20140521/687170 ) SandSIV has a long track record of delivering...

2014-05-06 23:11:54

ORC International to present a webinar that focuses on understanding how employee and customer insights can create a culture of customer-centric decision-making Cincinnati, OH (PRWEB) May 06, 2014 On May 29, 2014 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance,” which will be presented by ORC International. Companies should consider the metrics, tools and systems they have in...

2014-03-21 23:23:32

Verint to Present a Webcast That Sheds Light on How to Manage a Successful Voice of the Customer Program (PRWEB) March 21, 2014 Loyalty360 today announced a new webinar focused on how listening, understanding and taking action on the voice of the customer can foster customer engagement and loyalty by strengthening existing relationships and sparking new ones. On March 27, 2014 at 1 p.m. ET, Loyalty360 will host a webinar titled, “The 4 Pillars of Successful Voice of the Customer...

2013-10-16 23:29:58

J.D. Power Slated as Keynote Speaker; American Airlines, BNSF Railway Company, and Confirmit Show How to Use Technology in Voice of the Customer Programs Cincinnati, OH (PRWEB) October 16, 2013 Industry legend J.D. Power III, the founder of the highly respected and notable J.D. Power and Associates, is scheduled to deliver his keynote address targeting the voice of the customer on Nov. 5 at 3 p.m. at the 3rd Annual Engagement & Experience Expo, presented by Loyalty 360 – The Loyalty...

2013-08-06 23:26:21

Dr. Hauser receives the Buck Weaver Award, which honors scholars and practitioners in marketing science Waltham, MA (PRWEB) August 06, 2013 Applied Marketing Science, Inc. (AMS), a leading-edge market research and consulting firm, is proud to announce that its co-founder, John Hauser, recently received the Eleventh Annual Buck Weaver Award for Marketing at the INFORMS Society of Marketing Science Conference in Istanbul, Turkey. The award is given by the INFORMS Society of Marketing...

2013-08-05 23:19:21

Loyalty 360 webinar will highlight the most crucial factors related to integrating customer feedback to enhance the customer experience. Attendees will learn about voice of the customer, customer satisfaction, and customer service recovery. (PRWEB) August 05, 2013 Discover how a global company takes customer feedback from multiple touch points – including Customer Service, Technical Support, and Web – accompanied by periodic relationship surveys to form a holistic Voice of the...

2013-08-01 23:23:27

Power’s new book, “Power”, is set for release in September. Cincinnati, OH (PRWEB) August 01, 2013 On the heels of the scheduled September release of his new book, “POWER: How J.D. Power III Became the Auto Industry's Adviser, Confessor, and Eyewitness to History,” J.D. “Dave” Power III will be the keynote speaker at the 3rd Annual Engagement & Experience Expo, presented by Loyalty 360 – The Loyalty Marketer’s Association, which will be held Nov. 5-7, 2013 at the...

2013-05-15 23:21:50

Industry Experts Discuss Next Generation Call Center KPIs and Voice of the Customer Measurement. Toronto, ON (PRWEB) May 15, 2013 Telax Hosted Call Center is hosting a cloud contact center TMCnet webinar covering topics on how to lead the way with next generation KPIs. Two industry experts will present on June 6th at 2:00 p.m. EDT. What: In today´s competitive market, outstanding customer service is a key component to success. Most contact centers measure only quantitative service...


Word of the Day
Cthulhu
  • A gigantic fictional humanoid alien god being described with a head resembling an octopus and dragon wings and claws, around whom an insane cult developed.
  • Pertaining to the mythos of Cthulhu and additional otherworldly beings created by H. P. Lovecraft or inspired by his writings and imitators.
This word was invented in 1926 by H.P. Lovecraft for his short story, 'The Call of Cthulhu.' 'Cthulhu' may be based on the word 'chthonic,' which in Greek mythology refers to the underworld.
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