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Latest Voice of the customer Stories

2014-09-15 23:08:27

The retailer aspired to generate deeper meaning from its customer experience data by partnering with Leger Metrics, a Voice of the Customer (VoC) solution provider with analytical dexterity. Montreal, Quebec (PRWEB) September 15, 2014 Many retailers who survey, measure and track the customer experience often become complacent once common irritants are addressed and overall satisfaction scores begin to improve. For Staples Canada, an office products retailer with 320 locations, complacency...

2014-09-12 08:29:02

LONDON, September 12, 2014 /PRNewswire/ -- According to the latest consumer research from Voice of the Customer specialist eDigitalResearch [http://www.edigitalresearch.com ], customer loyalty remains low across the majority of all consumer-facing UK industries. Last year, eDigitalResearch [http://www.edigitalresearch.com ] investigated how loyalty levels vary across UK sectors and found that the majority of consumers were not loyal to any one brand across the majority...

2014-09-04 23:08:36

This new virtual classroom will host live, thought leadership-based webinars to educate and support retailers and restaurants in their continuous pursuit of maintaining happy and loyal customers. Montreal, Canada (PRWEB) September 04, 2014 Busy professionals seeking to stay informed on trends and best practices related to measuring customer feedback, analyzing shopper satisfaction and improving the overall customer experience can now turn to the Leger Metrics Learning Lab. Beginning...

2014-08-27 23:09:48

Customer Experience 2.0 is a new blog forum to explore ideas, viewpoints and tips on a variety of top issues retailers and restaurants face with measuring and tracking customer satisfaction. Montreal, Quebec (PRWEB) August 27, 2014 As a leader in Voice of the Customer (VoC) software solutions, Leger Metrics has launched a new blog dedicated to the Customer Experience Management (CEM) industry. Customer Experience 2.0 is a forum which welcomes readers to explore ideas, viewpoints and tips...

2014-08-26 12:27:07

MIDDLETON, Wis., Aug. 26, 2014 /PRNewswire-iReach/ -- TantaComm, a leading provider of customer interaction recording, compliance, and performance management solutions for contact centers of all sizes, has just released Evaluate VOC (Voice of the Customer), a new post-call survey tool which can be delivered in both audio and web based models. While TantaComm Evaluate promotes great customer service through quality monitoring, dispute resolution and process verifications, Evaluate...

2014-07-24 23:08:50

Partnership Positions Both Companies as Leading VoC Solution Provider in Latin America Montreal, Canada (PRWEB) July 24, 2014 Leger Metrics, a leading provider of Customer Experience Management and Voice of the Customer solutions, is pleased to announce today that it has signed a partnership with Brain Research a leading marketing research company headquartered in Mexico City. As part of the agreement, both companies will partner to develop the Mexican market allowing the country’s...

2014-07-09 23:06:31

Study identifies what can inspire young women to pursue Computer Science Waltham, MA (PRWEB) July 09, 2014 Applied Marketing Science, Inc. (AMS), a market research and consulting firm, announces the publication of a research study AMS conducted for Google in 2013. The research is part of Google’s ongoing effort to reverse the long-term decline in enrollment in the field of Computer Science among women in the U.S. The study finds that social encouragement to pursue Computer Science has a...

2014-05-21 04:21:54

ZURICH, May 21, 2014 /PRNewswire/ -- SandSIV AG, the Swiss developer of SaaS based Voice of the Customer technologies and recognized expert in Customer Experience Management, has just launched the VoC Hub(TM), a groundbreaking new unified Customer Intelligence platform that transforms big customer data flows into measurable and actionable business insights. (Logo: http://photos.prnewswire.com/prnh/20140521/687170 ) SandSIV has a long track record of delivering...

2014-05-06 23:11:54

ORC International to present a webinar that focuses on understanding how employee and customer insights can create a culture of customer-centric decision-making Cincinnati, OH (PRWEB) May 06, 2014 On May 29, 2014 at 1 p.m. EDT, Loyalty360 will host a webinar titled, “Integrate Your Customer Experience and Employee Engagement Initiatives to Drive Business Performance,” which will be presented by ORC International. Companies should consider the metrics, tools and systems they have in...

2014-03-21 23:23:32

Verint to Present a Webcast That Sheds Light on How to Manage a Successful Voice of the Customer Program (PRWEB) March 21, 2014 Loyalty360 today announced a new webinar focused on how listening, understanding and taking action on the voice of the customer can foster customer engagement and loyalty by strengthening existing relationships and sparking new ones. On March 27, 2014 at 1 p.m. ET, Loyalty360 will host a webinar titled, “The 4 Pillars of Successful Voice of the Customer...


Word of the Day
vermicular
  • Like a worm in form or movement; vermiform; tortuous or sinuous; also, writhing or wriggling.
  • Like the track or trace of a worm; appearing as if worm-eaten; vermiculate.
  • Marked with fine, close-set, wavy or tortuous lines of color; vermiculated.
  • A form of rusticated masonry which is so wrought as to appear thickly indented with worm-tracks.
This word ultimately comes from the Latin 'vermis,' worm.
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