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Last updated on April 17, 2014 at 17:30 EDT

Latest Zendesk Stories

2014-02-13 08:37:44

Cloud-Based Customer Service Platform Manages Global Subsidiaries Across Europe, Asia and Australia with NetSuite OneWorld SAN MATEO, Calif., Feb. 13, 2014 /PRNewswire/ -- NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel commerce software suites, today announced that Zendesk, a leading provider of cloud-based software for better customer service, has gone live on NetSuite OneWorld to manage its global operations across four continents....

2013-09-24 23:01:12

Open API Gives Users Fast Zendesk Integration and Access to the Most Current and Relevant Product Information in Real-time Creating Product Experts and Product Advocates San Diego, CA (PRWEB) September 24, 2013 News     MindTouch, the leading provider of product experience software for users and customer service agents, announced today an enhancement to their partnership with Zendesk with the release of the MindTouch-Zendesk Connector. This feature will enable...

2013-05-16 23:22:27

Company Formalizes Global Training and Support Offerings Already in Use at Atlassian, Box, Cloudera, GoodData and Zendesk Palo Alto, California (PRWEB) May 16, 2013 Never has a company´s training, support and implementation offerings been so essential to their success in the enterprise than today. The most important ingredient to successful recurring enterprise revenue is successful implementations, yet providing the training and support required has always been a challenge for...

2013-03-26 08:34:14

Reporting Dashboard and Customer History Keep Teams in the Know about Service Performance SAN FRANCISCO, March 26, 2013 /PRNewswire/ -- Zendesk, the leading provider of the proven cloud-based customer service software, today announced the new Zendesk for iPad, a native app aimed at the increasing number of mobile customer service teams who must stay in the know about their customers and performance anytime and anywhere. Since Zendesk first launched its iPad app two years ago, the...

Zendesk Hacked, Exposing Pinterest, Tumblr And Twitter Users
2013-02-22 12:14:04

Michael Harper for redOrbit.com — Your Universe Online Given the number of cyber security breaches that have taken place this week, one has to wonder whether it isn´t perhaps all part of some elaborate plan. The latest hack attack occurred last night against help desk software maker Zendesk. Of the companies who use Zendesk´s services, Pinterest, Tumblr and Twitter have all stated that their users´ data may have been compromised as a result of the attack. Zendesk...

2012-11-13 08:44:18

SAN FRANCISCO and LONDON, Nov. 13, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today announced at MagentoLive UK 2012 a new partnership with Magento, an eBay Inc. company, and a leading eCommerce platform provider to deliver a fully-integrated and comprehensive customer service solution for eCommerce. The deep integration between these two industry-leading platforms makes it incredibly easy for Magento customers to add Zendesk customer service...

2012-09-12 06:36:20

SAN FRANCISCO, Sept. 12, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today announced the completion of $60 million of new financing. "This new funding allows us to invest aggressively in global expansion, top-notch talent, and technology innovation," said Mikkel Svane, Zendesk CEO and founder. "Today's introduction of the 'new Zendesk' demonstrates how we are changing the face of customer service forever." Redpoint Ventures led the $45 million...

2012-09-12 06:35:57

SAN FRANCISCO, Sept. 12, 2012 /PRNewswire/ -- Zendesk today announced the next generation of its cloud-based customer service platform, setting a new standard in the consumerization of enterprise software. The new Zendesk has been rebuilt from the ground up with a sleek interface touting a new set of innovative features and a visionary application framework, known as Zendesk Apps, that will help companies make customer service the center of their business. It is also the largest deploy to...

2012-08-28 06:32:16

SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone. With more than 87% of the world's population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using smartphones...

2012-06-06 02:28:52

CHICAGO, June 6, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based helpdesksoftware provider, today delivered a preview of its Customer Satisfaction Index for the Retail industry at the Internet Retailer Conference and Exhibition (booth 1333). The quarterly Customer Satisfaction Index demonstrates how the ability to connect with the 21st century customer continues to change and how rapid those changes can occur. The index draws from millions of customer satisfaction surveys drawn from a...