Latest Zendesk Stories

Company Formalizes Global Training and Support Offerings Already in Use at Atlassian, Box, Cloudera, GoodData and Zendesk Palo Alto, California (PRWEB) May 16, 2013 Never has a company’s training, support and implementation offerings been so essential to their success in the enterprise than today. The most important ingredient to successful recurring enterprise revenue is successful implementations, yet providing the training and support required has always been a challenge for...

Reporting Dashboard and Customer History Keep Teams in the Know about Service Performance SAN FRANCISCO, March 26, 2013 /PRNewswire/ -- Zendesk, the leading provider of the proven cloud-based customer service software, today announced the new Zendesk for iPad, a native app aimed at the increasing number of mobile customer service teams who must stay in the know about their customers and performance anytime and anywhere. Since Zendesk first launched its iPad app two years ago, the...

Michael Harper for redOrbit.com – Your Universe Online Given the number of cyber security breaches that have taken place this week, one has to wonder whether it isn’t perhaps all part of some elaborate plan. The latest hack attack occurred last night against help desk software maker Zendesk. Of the companies who use Zendesk’s services, Pinterest, Tumblr and Twitter have all stated that their users’ data may have been compromised as a result of the attack. Zendesk CEO Mikkel...

SAN FRANCISCO and LONDON, Nov. 13, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today announced at MagentoLive UK 2012 a new partnership with Magento, an eBay Inc. company, and a leading eCommerce platform provider to deliver a fully-integrated and comprehensive customer service solution for eCommerce. The deep integration between these two industry-leading platforms makes it incredibly easy for Magento customers to add Zendesk customer...

SAN FRANCISCO, Sept. 12, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today announced the completion of $60 million of new financing. "This new funding allows us to invest aggressively in global expansion, top-notch talent, and technology innovation," said Mikkel Svane, Zendesk CEO and founder. "Today's introduction of the 'new Zendesk' demonstrates how we are changing the face of customer service forever." Redpoint Ventures led the $45...

SAN FRANCISCO, Sept. 12, 2012 /PRNewswire/ -- Zendesk today announced the next generation of its cloud-based customer service platform, setting a new standard in the consumerization of enterprise software. The new Zendesk has been rebuilt from the ground up with a sleek interface touting a new set of innovative features and a visionary application framework, known as Zendesk Apps, that will help companies make customer service the center of their business. It is also the largest...

SAN FRANCISCO, Aug. 28, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based customer service software provider, today unveiled the new mobile customer portal, offering faster, enhanced access to an organization's help center across any mobile device, including iPhone, Android, BlackBerry, and Windows Phone. With more than 87% of the world's population using mobile devices, a major shift in how people are logging onto the Internet is underway. The majority of adults are using...

CHICAGO, June 6, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based helpdesksoftware provider, today delivered a preview of its Customer Satisfaction Index for the Retail industry at the Internet Retailer Conference and Exhibition (booth 1333). The quarterly Customer Satisfaction Index demonstrates how the ability to connect with the 21st century customer continues to change and how rapid those changes can occur. The index draws from millions of customer satisfaction surveys drawn...

SAN FRANCISCO, May 31, 2012 /PRNewswire/ -- NetworkedHelpDesk.org today announced that it is accepting new members to adopt its open standard to deliver superior customer service at the Atlassian Summit. Established at the 2011 Atlassian Summit, NetworkedHelpDesk.org is an open initiative to create seamless communication among multiple partners and suppliers to deliver an unprecedented customer experience. Organizations with multiple partners, suppliers or departments often...

SAN FRANCISCO, May 22, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced the two-way integration that allows customer service agents to access Microsoft Dynamics CRM customer data seamlessly from Zendesk, and vice versa. Zendesk works with both the online and on-premises versions of Microsoft Dynamics CRM 2011. Zendesk for Microsoft Dynamics CRM provides a two-way integration with new functionality that gives organizations a faster,...