Latest Zendesk Stories
SAN FRANCISCO, May 9, 2012 /PRNewswire/ -- Zendesk (http://www.zendesk.com/), the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero tour in Denver, Austin and Chicago. The series of half-day events are free of charge and will teach attendees the latest in best practices around customer service from Zendesk's customer service experts, Zendesk customers and keynote speaker, Micah Solomon, the best-selling author...
SAN FRANCISCO, March 15, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Search Analytics feature that provides Zendesk customers with insight into how their customers try to help themselves by using self-service content. These "silent" customers often rely exclusively on self-service content to solve their issues, without ever trying to reach a customer service representative. The understanding of how self-service customers...
SAN FRANCISCO, March 8, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its availability on Amazon's popular Kindle Fire tablet. Using Kindle Fire, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to easily view and manage requests while on the go.This extends Zendesk's mobile strategy by providing the greatest flexibility for customer support agents...
SAN FRANCISCO, Feb. 27, 2012 /PRNewswire/ -- Zendesk (http://www.zendesk.com/), the proven cloud-based help desk software, announced today that it will kick-off a multi-city Customer Service Hero tour comprised of half-day events aimed at teaching attendees the latest in customer service best practices. In addition to hearing from Zendesk's customer service experts at the free events, superstars from both Zappos Insights and Groupon will also be leading sessions."The Customer...
SAN FRANCISCO, Jan. 30, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced that it is offering its Zendesk Starter Plan free of charge to anyone who donates $20 to the UCSF Benioff Children's Hospital. Annual Starter subscriptions will renew with annual $20 donations. Previously a Zendesk Starter subscription would have cost up to $324 per year. This announcement was made in conjunction with the availability of Zendesk on the Google...
SAN FRANCISCO, Jan. 25, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software, today introduced its new Customer Satisfaction Index, measuring customer happiness across 65 million consumers in 137 countries. This announcement comes on the heels of Zendesk announcing that it has signed its 15,000th customer. "Our 15,000 customers use Zendesk to deliver superior customer service to more than 65 million people in 137 countries, making it the largest...
SAN FRANCISCO, Jan. 18, 2012 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced the immediate availability of Zendesk for Windows Phone. This new mobile customer service app, designed specifically for Windows Phone, gives companies visibility into Zendesk customer support requests. With Zendesk for Windows Phone, companies that have standardized on the platform can view, create and update support issues on the go. Zendesk for Windows Phone...
SAN FRANCISCO, Dec. 14, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced Zendesk for Facebook, enabling customer service teams to engage with their Facebook users from within Zendesk. This helps to ensure satisfaction even when customers choose to communicate with a company through social media. "Communicating with customers via social media has created a fundamental shift in customer service," said Mikkel Svane, Zendesk's...
LA PLAINE SAINT DENIS, France, Dec. 9, 2011 /PRNewswire/ -- LeWEB PARIS '11 -- San Francisco-based Zendesk today announced at LeWeb '11 Paris that it has gone global with its cloud-based help desk software. In addition to now being available in 10 languages, the company introduced new features allowing its users to efficiently manage outbound support communications in virtually any language. At the conference, Zendesk is showcasing the beta of a new support agent...
SAN FRANCISCO, Dec. 6, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced a brand new version of its popular Zendesk for Android mobile platform. Zendesk now runs across all Android devices, from smartphones to tablets. Through Android devices, companies will have the same visibility into Zendesk customer service activity as they would from desktop browsers, allowing them to easily view and manage requests while on the go.This...
