Latest Zendesk Stories
CARY, N.C. and SAN FRANCISCO, Dec. 5, 2011 /PRNewswire/ -- SAManage, a premier provider of SaaS-based IT asset and service management software, and Zendesk, the proven cloud-based help desk software provider, today announced the availability of SAManage IT Asset Management for Zendesk. This cloud-based asset management service allows help desk agents to view IT asset configurations from within Zendesk and associate these assets with Zendesk tickets. "IT Asset Management...
SAN FRANCISCO, Nov. 17, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today launched its Zen Masters webinar program, a new series featuring today's most prominent and influential thought leaders on customer service. The series offers organizations expert advice on how to build long-lasting relationships with today's digitally connected customers. It provides step-by-step solutions for building sustainable, profitable customer loyalty while delivering...
SAN FRANCISCO, Nov. 15, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today launched Zendesk University, which offers both beginning training courses for new customers and more advanced courses for experienced agents and administrators. Training courses are available online, in-person at Zendesk's headquarters in San Francisco, or on site in customer offices. Zendesk 101 is an introductory course for customers just getting started with Zendesk....
SAN FRANCISCO, Nov. 9, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced its new Forum Analytics feature that offers at-a-glance insight into the effectiveness of an organization's self-service content in its knowledge base. Support managers can now obtain summary views that show all user activity across a company's online forums and knowledge base, or drill into specific topics in the knowledge base for a more granular view of user activity....
SAN FRANCISCO, Oct. 27, 2011 /PRNewswire/ -- San Francisco-based Zendesk, the proven cloud-based help desk software provider, recently competed at the "Best in Cloud" conference, and today announced it has won the "Best in Cloud" award. The event took place at the Capitol Theatre in Offenbach near Frankfurt, Germany. The aim of the event, hosted by COMPUTERWOCHE, one of Germany's leading IT magazines, is to award those companies with the best cloud offerings and projects, as well as...
SAN FRANCISCO, Oct. 26, 2011 /PRNewswire/ -- Zendesk, the proven cloud-based help desk software provider, today announced an out-of-the-box integration with Atlassian's JIRA OnDemand, part of Atlassian's new cloud-based offering. JIRA is the leading issue, bug, and project-tracking tool for software development teams. The two-way Zendesk for JIRA integration means support agents and developers can easily collaborate, edit, update or resolve a ticket from within Zendesk or JIRA. A new widget...
REDWOOD CITY, Calif. and SAN FRANCISCO, Oct. 13, 2011 /PRNewswire/ -- Zuora, the subscription billing and commerce leader, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the Zuora Global Support Portal. The web-based support ticket application and self-service customer support platform, powered by Zendesk, is located at support.zuora.com. "Zendesk has helped us increase our response rate, decrease our response times, and deliver new...
DALLAS and SAN FRANCISCO, Sept. 27, 2011 /PRNewswire/ -- FilesAnywhere, one of the world's leading providers of remote file storage, and Zendesk, the proven cloud-based help desk software provider, today announced the launch of the FilesAnywhere Support Center. Powered by Zendesk, the new web-based support ticket application and self-service customer support platform is located at filesanywhere.zendesk.com Through the center, FilesAnywhere customers can get answers to their specific...
SAN FRANCISCO, Sept. 22, 2011 /PRNewswire/ -- Zendesk, the leading provider of proven, cloud-based help desk software, today announced that attendees of the Twilio Conference can participate in its "Zendesk Loves Startups" program. Through this plan, eligible startups can receive a free one-year subscription to the Zendesk help desk. The Twilio Conference is being held in San Francisco on September 21st and 22nd. "Twilio has been a great Zendesk partner, and we want to recognize that by...
SAN FRANCISCO, Sept. 20, 2011 /PRNewswire/ -- Zendesk, the leading provider of proven, cloud-based help desk software, today announced the opening of its new Asia Pacific headquarters in Melbourne, Australia. Since it was formed in 2007, Zendesk has already acquired more than 10,000 customers worldwide, ranging from small businesses right up to global giants including Adobe, Xerox, MSNBC, Sony Music and Groupon. In 2009-10, the company grew an impressive 400% and in July 2011 opened a...
