Officials with Humana Inc. (NYSE: HUM) will celebrate the opening Monday, April 21 of a state-of-the-art call center for its RightSource home delivery mail-order prescription drug service. Located at 7333 S. Hardy Drive in the Tempe Commerce Park, the RightSource Customer Care Call Center opened with 110 employees, currently has 370, and, with growth over time, is expected to employ 450 staff associates.
Celebratory remarks at the 9 a.m. ribbon cutting ceremony will be given by U.S. Rep. Harry Mitchell, Tempe Mayor Hugh Hallman, William Fleming, Ph.D., vice president of Pharmacy Management for Humana, Vince Jackson, director of Pharmacy Management, and Morris Whitner, operations manager of the RightSource Care Call Center.
During the ceremony, Humana will present a $5,000 donation to the Boys and Girls Club in support of 12 clubs in the East Valley. Ramon Elias, chief executive officer of the Boys and Girls Club of the East Valley, will accept the donation.
The convenience of mail-order prescription drug delivery to members’ homes and continued growth of Humana’s health plan membership have created tremendous demand for RightSource’s home-delivery service and necessitated the need for the customer care call center in Tempe. RightSource serves some 600,000 Humana Medicare and commercial health plan customers and anticipates filling nearly 6 million prescriptions in 2008.
“The opening of the RightSource Customer Care Call Center in Tempe is not only a commitment to provide outstanding mail-order prescription delivery to our customers but also a credit to the abundant, well-trained labor pool and excellent business climate offered in the Valley of the Sun,” said Whitner. “We anticipate continued robust growth in our RightSource operations and we’re committed to provide a well-serviced health care experience.”
In the last six months, Humana also signed a long-term lease for office space for a new Direct Marketing Service (DMS) Center – Phoenix. Once the RightSource call center and the DMS call center are staffed fully this year, Humana’s Arizona workforce will exceed 1,200 employees.
Humana has 160 employees headquartered in Phoenix in sales and operations support for the company’s Arizona commercial and Medicare products. The company also has an office in Tucson housing 25 staff from Humana MarketPOINT senior products and commercial health insurance products, as well as personnel in provider contracting, clinical innovations and provider relations.
Cautionary Statement
This news release contains statements that are forward-looking. The forward-looking statements herein are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements may be significantly impacted by certain risks and uncertainties described in the Form 10-K for the year ended December 31, 2007, as filed with the Securities and Exchange Commission.
About Humana
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health and supplemental benefits companies, with approximately 11.5 million medical members. Humana is a full-service benefits solutions company, offering a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.
Over its 47-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at http://www.humana.com, including copies of:
Annual reports to stockholders;
Securities and Exchange Commission filings;
Most recent investor conference presentations;
Quarterly earnings news releases;
Replays of most recent earnings release conference calls;
Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
Corporate Governance Information.
Comments