Nuance Communications, Inc. (NASDAQ: NUAN), a leading supplier of speech solutions, today highlights its healthcare division’s current customer success across the New York metropolitan area. Today, Nuance solutions are used by nearly 300 healthcare organizations in this region to drive speech-enabled clinical documentation and improved communication for optimized clinical and operational performance.
One out of every 14 Americans resides in the New York region, generating a large population of patients. To help provide the highest quality of care and meet critical patient safety standards, a growing list of area hospitals, physician practices and radiology imaging centers are incorporating innovative technologies. Nuance’s healthcare solutions have demonstrated exceptional value to the industry in several areas:
— Speech-Enabled Clinical Documentation – Speeds the process of medical report creation by allowing doctors to use their voice to capture patient information, delivering electronic medical records quickly and accurately without the cost of traditional transcription or reliance on the keyboard
— Medical Imaging Exam Decision Support Tools – Lead to lower patient radiation exposure and reduction in unnecessary imaging spending
— Critical Test Results Management – Enables fail-proof, automated communication of critical patient diagnostic findings
— Clinical Business Intelligence – Generates insight into provider performance for improved operational decision making and better patient care
Nuance’s New York regional healthcare customers include prestigious healthcare organizations, such as:
— Flushing Hospital Medical Center
— Jamaica Hospital Medical Center
— New York University Medical Center
— Phelps Memorial Hospital Center
— The Mount Sinai Medical Center
— Stony Brook Medical Center
— University Radiology Group
The Mount Sinai Medical Center, one of the nation’s oldest, largest and most-respected voluntary hospitals, was faced with the challenge of streamlining its radiology department’s workflow and cutting down transcription costs without disrupting productivity. Consisting of a team of 75 radiologists that perform an estimated 300,000 medical imaging exams per year, Mount Sinai searched for a tool solution to improve and accelerate radiology reporting. Mount Sinai deployed Nuance’s RadWhere for Radiology.
“Mount Sinai is a high-traffic, resident teaching hospital with a complex workflow operation. We were concerned that implementing a speech-driven solution would disrupt our department’s current operations and cause backlash among providers,” said Chief of Clinical Informatics and Director of Radiology Information Systems, David Mendelson, MD. “Since implementing RadWhere, 98 percent of our physicians now use speech recognition to drive documentation, significantly reducing report turnaround time and transcription costs to nearly zero. We are in the process of installing RadCube for Radiology, a complementary data analysis tool.”
Phelps Memorial Hospital Center is a 235-bed, acute care hospital in Westchester County, New York. When asked about the use of Nuance’s healthcare solutions, Laura Berbeich, director of health information management, shared the following. “In 2005, the Hospital replaced its aging hardware with Nuance’s iChart(R), its On Demand ASP service, to use in conjunction with Nuance’s Enterprise Express(R) Speech System, a back-end speech recognition application. Since implementing back-end speech recognition three years ago, nearly 200 members of our culturally diverse medical staff’s transcription is processed behind the scenes without any added steps or inconvenience to our physicians. The result is a dramatic improvement in turn around time, elimination of employee overtime and an increase in productivity that has allowed the Hospital to take back work that had previously been outsourced for transcription, resulting in a significant savings.”
Stony Brook University Medical Center, Long Island’s only academic medical center, and Stony Brook University Physicians, the physician organization of the faculty practices at Stony Brook, use Nuance’s eScription platform for computer aided medical transcription to reduce turnaround time and decrease costs in medical transcription. Both organizations have been working with eScription for the past several years; more than 90 percent of the clinicians utilize the speech recognizer for the transcription of dictations, and drafts are being edited more than twice as fast as traditional transcription.
“The use of computer aided medical transcription technology has resulted in shortened turnaround time, improved processes and substantial cost savings in medical transcription, all without changing the way our team of physicians work,” said Ellen Dank Cohen, Executive Director of Stony Brook University Physicians. “We’ve been able to boost the productivity of our medical transcriptionists, as well as more easily track documents through use of the system’s workflow organization capabilities.”
In another example, the largest radiology practice in New Jersey, which is also one of the largest, most specialized, Board Certified radiology practices in the U.S., University Radiology Group, uses RadWhere for Radiology to improve turnaround time for the estimated 250,000 procedures performed each year within the Group’s offices. In addition, University Radiology Group physicians serve hospitals and medical schools throughout New Jersey, creating a complex infrastructure in which streamlined workflow and efficiency is paramount. Since turning to Nuance for healthcare IT solutions, the practice has been able to improve their already stellar customer service by communicating test results faster while at the same time reducing transcription costs, saving the group close to $700,000 since implementation.
“We know patients are anxious while they wait for test results. At the same time, we must deal with the geographic and communication challenges of our multiple locations,” said Alberto Goldszal, Chief Information Officer, University Radiology Group. “By adding speech-driven documentation to our workflow, we’re helping our providers create reports more quickly and accurately, and benefiting our customers by delivering results faster. Productivity is up and we hope to continue to attract new patients by marketing our ability to provide same day test results.”
Today, solutions from Nuance’s healthcare division are used nationwide by more than 3,000 hospitals and 400,000 physicians. Nuance provides the most comprehensive family of speech-driven clinical documentation and communication solutions that orchestrate and optimize clinical workflow, reduce transcription expense, raise standards of care via more thorough documentation, deliver results rapidly to meet patient safety guidelines, and heighten clinician satisfaction by making EMR systems easy to use. For more information, please visit www.nuance.com/dictaphone.
Nuance Communications, Inc.
Nuance (NASDAQ: NUAN) is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit www.nuance.com.
Nuance, the Nuance logo, iChart and Enterprise Express are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names may be the trademarks of their respective owners.
The statements in this press release that relate to future plans, events or performance are forward-looking statements that involve risks and uncertainties, including risks associated with market trends, competitive factors, and other risks identified in Nuance’s SEC filings. Actual results, events and performance may differ materially. Readers are cautioned not to put undue reliance on these forward-looking statements that speak only as of the date hereof.
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