Alere Medical, Inc., one of the leading disease management companies, today announced the opening of its newest call center in Columbus, Ohio to remotely monitor patients with heart failure. The opening will further expand Alere’s capabilities in remote patient monitoring, reflecting the rapid growth of patients enrolled in the company’s programs on behalf of leading health plans.
The Alere heart failure program works by placing its patented DayLink® monitor in a patient’s home when needed to monitor symptoms of heart failure, such as weight changes and shortness of breath. Using the patient’s regular phone line, the information is transmitted automatically to Alere’s call centers, which are staffed by cardiac-trained nurses. The nurses analyze trends that may indicate a change in the patient’s health status, contact the patient to review their condition and, if indicated, notify the treating physician. The Alere program’s daily monitoring allows for real-time nurse-provided education at the point when a patient needs it most, reducing the risk of hospitalization or emergency room visits.
“The clinical and support staff hired for the new Columbus call center are excited about the opportunity to work with Alere’s in-home remote monitoring program for individuals with heart failure,” said Clara Plantz, Clinical Services Manager and a Columbus resident. “This program will give us the ability to assist individuals, improve their quality of life and give them the additional security that nurses are monitoring them daily.”
The new call center will initially manage approximately 3,500 patients, with an anticipated enrollment of approximately 6,500 patients by April 30th, 2007. It officially opened on Monday, February 5th and employs 20 staff members from the Columbus area, comprised of management, nurses and support staff who will monitor patients with heart failure.
Located at 5450 Frantz Road in Dublin, the Columbus call center is Alere’s fourth, joining the company’s other call centers in Reno, Nevada; San Antonio, Texas; and Denver, Colorado.
About Alere Medical Inc.
Alere Medical Incorporated is a leader in specialized disease management services focusing on select high-cost diseases to maximize clients’ return on investment. Alere produces unequalled clinical and cost-saving results by precision-targeting patients who will benefit most from specialty interventions. Alere’s integrated care monitoring system identifies and monitors all medium- and high-risk patients, and prioritizes those patients to facilitate efficient workflow. With published outcomes that exceed those of any competitor, Alere Medical’s disease management programs result in improved clinical outcomes for patients and guaranteed savings for clients.
Alere Medical has received NCQA Patient Oriented Full Accreditation for its heart failure disease management program, as well as for its coronary artery disease (CAD) program. The company has also received Patient and Physician Oriented Full Accreditation for its asthma and COPD Programs powered by National Jewish Research Center (2004-2007). For more information, visit www.alere.com or call (775) 829-8885.
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